Ubi-Karl

Hey Perspicacious-,

Thanks for reaching out and I am sorry to hear about the issue you've been having.

Could you advise whether the crash is followed by any error message at all?

Also, if you haven't already, try verifying your game files to see if issue persists, and keep us updated!

Hey GrizzlyB925

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you've been dealing with.

Just to get a better idea about this - could you advise the following:

1. Does this tend to happen every game?
2. Have you noticed whether there are any actions in-game that are taken prior to it happening, that may have influence to it, or alternatively, did you notice any tendencies to it, such as whether it happens only in certain map or so?
3. When you're unable to move, does your game completely freeze and you're unable to do anything or is it the case where you can still rotate the screen but are unable to move as connection was lost?
4. Finally, do you happen to receive any error messages at all?

Let us know and we will get back to you as soon as possible!

Hey Lame__name,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

Based on your description, I understand that you have experienced game crash and after that, your game files were no longer found in Uplay folder, however after you checked your hard drive, you found out that it was still there, however game was not launching regardless, is that right? Also, can you advise us whether you happen to receive any error messages upon attempting to launch the game?

Hey NotPrinceX,

Thanks for reaching out and welcome to forums!

So that we could help you, would you be able to kindly clarify/elaborate the issue you're having and provide more information on this?

Hey D7ShadowCR7007,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you're dealing with.

When it comes down to PSN account recovery, regrettably this isn't something we're able to assist you with, and as your progress is directly linked to the Playstation account you were playing on, the best way to resolve this would be to just simply recover the account you've lost, so try contacting PSN Support, and see whether they can help you.

I do apologise if this may not be the outcome you have expected and hope you will get your access back!

Hey Lkg1221,

Thanks for reaching out and I am sorry to hear about the in-game experience you've had.

Please note that reporting players here is against our forum rules, therefore I have forwarded the details of the report to our game team, however ha... Read more

Hey Alta.RX,

Thanks for reaching out and I am sorry to hear about what happened, as it does sound like quite unfortunate scenario.

The sanction you received is something that is issued automatically by the server-side, and is not something we're able to overturn, regrettably.

We would be happy to offer you some steps to try that may help to prevent issue from happening, but you have stated that the problem was with PC and what caused it isn't exactly game related, therefore my suggestion would be to look at ways to stop your PC from turning off, so that hopefully this does not happen again.

I am sorry if this may not be the outcome you have expected. Should there be any questions, let us know!

Hey yxngxrr,

Thanks for reaching out and I am sorry to hear about this.

I can see that you've contacted us through Support website and your ticket has been updated a moment ago, therefore have a look when you get a chance.

T.Yasakai - I understand that you might be upset with the outcome and I have responded to you in your ... Read more

Originally Posted by T.Yasakai
I have never been so upset in my life. After coming home from work I saw my R6 account had been perma banned because of "multiple cheating offenses"
What was the thing that made me beyond p*ssed off was the fact I had never cheated in my life on the game. Recently getting back into it last week, and out of nowhere a ban. I recall a couple of articles from the past talking about how battleye can ban users for simply having Autohotkey or more known as AHK even INSTALLED on your computer. Which could be the possible culprit. I understand sadly that reddit and this forum often never believe and simply bash users for trying to get a ban appeal and call them liers. Which makes no godd*mn sense to me because I asked for the evidence of my ban and ubiso...

Read more

Originally Posted by Iine.
they told me to contact battleye support but battleye is not even replying

I would suggest to double-check to see whether you have managed to send them your query correctly and hopefully they will get back to you earlier than later, however regarding the waiting times or anything similar to it - it is not the information that we have nor can advise you on.

Thanks for your response there.

To find more information about how toxicity bans work, we have got a development team article that will answer your query.

Prior to receiving permanent toxicity suspension, you will receive temporary ones, however if this has been done on multiple occasions, a permanent ban can follow after. In some instances however, particularly egregious offenders can be permanently banned without a warning.

I am sorry if this may not the outcome you may have expected.

Hey Iine.,

Thanks for reaching out and welcome to forums!

Please be aware that if you have submitted appeal to your suspension and it has been denied, regrettably our Support Team will be unable to assist you any further with it.

I am sorry if this may not be the outcome you have expected.

Hey hamood.,

Thanks for reaching out and welcome to forums!

To answer your question - yes, you can appeal your permanent suspension, and our team will be happy to look into it.

In order to do so, we will need you to reach out to us via one of the following channels:

1. Support website
2. ... Read more

Hey Squattangent0,

Thanks for reaching out and I am sorry to hear about the glitch you've ran into whilst playing the game.

I can confirm that we have received a number of player reports about this and issue is currently under review by our game team.

I do apologise about the inconvenience this is causing and thank you for your patience in the meantime.

Should there be any updates coming up, details will be posted here, in our official forums, therefore keep an eye!

Originally Posted by GeezCheese.jpg
No problem Ubi-Karl for the help.
Sorry for the confusion. I must have misinterpreted the last message. I am glad you could contact the team and inform them about the glitch. The M.U.T.E Protocol is a fun game mode and is unfortunate that it had so many problems. I am looking forward to the next patch so the game mode can be played the way it was meant to be played.

All good there .

Thanks for your feedback and I am glad to hear you're enjoying it ... Read more

Hey Princess_Azula_

Thanks for reaching out, welcome to forums and I am sorry to hear about what happened.

There can be a lot of reasons why you were unable to submit your ticket, however if that does ever happen again, I'd recommend to try using another browser/connection, or alternatively - try accessing website through Incognito Mode, to see whether problem persists.

For future reference, please note that you can always use in-game report function, however if you would rather contact us directly, you can do so either by visiting our ... Read more

Thanks for your swift response GeezCheese.jpg .

I think there was a little bit of confusion, since we have a couple of drone related glitches that occurred recently and I have confirmed with the team, that the issue you were specifically referring to is something that is under investigation, and therefore video footage at this stage is not required, as we have already received, however thank you for your willingness to help!

Should there be any questions, let us know!

Hey guys,

Thank you for reaching out to us, welcome to forums and I am sorry to hear about the issue you've been having to deal with.

Would you be able to advise whether there are any error messages you receive when attempting to launch the game? If not, could you advise what exactly happens?

In the meantime, if you haven't already, try completing steps outlined in the following article, and keep us updated!

Hey theMaulPaul

Thanks for reaching out to us!

If you do own 2 copies of the game, regrettably we would be unable to merge it, however in exchange, this is what you could do:

1. You can either hide your copy of the game that you no longer wish to play by taking the following steps Uplay PC client
- Navigate to the Game tab.
- Hover over the title you would like to hide.
- Click the little arrow to drop-down the menu.
- Select "Hide".

The game will move to the "Hidden" section - you can find it at the bottom of your library.

2. Alternatively, we can also look at the possibility of having one of your game copies transferred to another account, however to do this, we would need you to reach out via one of the following channels:
- ... Read more

Hey GeezCheese.jpg,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

I can confirm that this issue was brought up to our team and is currently under review.

I do apologise about the inconvenience this is causing in the meantime and should we have any updates, details will be posted here, in our official forums, therefore keep an eye!