Ubi-Karl

Hey Verticql,

Thanks for reaching out to us and I am sorry to hear about the issue you ran into.

Just to double-check - is it PS4 that you play the game on? I've tried checking your account however wasn't able to identify.

Hey Orbit_Lizz,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

Is there any possibility you could provide us with a screenshot that would show exactly what you're referring to?

Also, have you possibly tried reducing your graphics output in-game, just to see whether issue remains?

Let us know!

Hey TGcad,

Thanks for reaching out and sharing video footage regarding the issue.

I am happy to confirm that this has now been forwarded to our game team for further review.

Please note that we greatly appreciate your communication and passion for the game .

Hey Echo_teamkill,

Thanks for reaching out and sharing your feedback. I am more than happy to pass this over to our team accordingly.

In the meantime, if you haven't seen it already, our development team released an article regarding matchmaking, therefore have a look as it will explain things a little more in detail, and hopefully clear any confusion.

Should you have any questions, let us know!

Hey The.Walter,

Thanks for reaching out and welcome to forums!

Depending on what you would prefer, there are 2 ways we could deal with this:

1. We can either look at processing refund for your second copy of the game (only if it was purchased through us)
2. Alternatively, we can also look at transferring your game copy to another Ubisoft account

Either way, whatever you decide, as this will involve discussing account related details, we will need you to reach out to us via one of the following channels:

1. ... Read more

Originally Posted by Zecsty
Ubisoft support told me my appeal for the ban was denied so I have lost my R6 account and I've spent time and money in and on the game. So now I have no idea wtf to do and I've never felt so cheated out of my money and time. So ******g stupid. Guess I'll stick to some garbage *** fortnite

Hey Zecsty,

I am sorry to hear about this and we will always be happy to look at any ban appeal, however as Ubi-Raziel stated, if your appeal was already denied, regrettably our Support team is unable to assist you any further.

Hey banana1668,

Thanks for providing translation and welcome to forums!

In order to troubleshoot the issue, please try the following:

1. First, try completing browser troubleshooting steps
2. If that doesn't help, try using different browser and also, try visiting website in Incognito Mode, to see whether it loads up
3. Finally, if you tried both of the steps, yet to no success, see if you can access it by using alternative connection, such as mobile data (for example)

Keep us updated and if you have any questions in the meantime, let us know!

Originally Posted by GabriellePeake
I had a similar situation and I thought I had lost them forever. Usually the transfer comes in a day so I waited and everything came

Thanks for sharing this with us GabriellePeake!

It indeed may take up to 24 hours at times, however if it's not received by then (for any reason), we will be happy to get it resolved .

Hey RefundGameLul,

Thanks for reaching out and welcome to forums!

You will be able to change your username on 23rd of August .

Hope that helps! Should you have any other questions, let us know!

[QUOTE=xXSuPeRiRXx;15105106]

Originally Posted by UbiMorning
Hey guys! If you are still having this issue, please reply with the following information:

xXSuPeRiRXx
- eastus
- ps4
- Are you getting any kind of error message?
No it is saying to reconnect but I never was in a match. It also is letting me que ranked.

Hey xXSuPeRiRXx,

Thanks for reaching out and welcome to forums!

The issue where you're being asked to reconnect to existing game is something that has been brought up by a number of players and therefore is currently under review by our game team.

I do apologise about the inconvenience in the meantime and sho... Read more

Hey Parand1nha,

Thanks for reaching out and welcome to forums!

I do apologise about the issue you've been having to deal with.

Just to double-check, have you actually registered for the rewards? You can find more details about this by visiting the following article.

Thanks for the update Corleoneboi and I'm glad to hear that .

Hope you have a good game-time and should you require assistance in the future, do not hesitate and reach out at any time!

Hey Hypz.4K,

Thanks for reaching out to us and welcome to forums .

To find more information about Major Twitch Drops for August 2020, have a look at the following article. Please note that if you got your Ubisoft and Twitch accounts linked, that's great, however you need to make sure you also register for rewards.

Should you have any questions, let us know!

Originally Posted by Petya420
I have the same issue about 2 months... I waited for update, and do everything from supports suggestions, nothing helped. Please you! I see you can help me, i loved this game, until this error. Dont let this error to took my mood away...

Hey Petya420, thanks for reaching out and I am sorry to hear you're having to deal with this issue.

Just to double-check, have you had a chance to go through steps that were mentioned in this thread yet?

Originally Posted by Cabbagefire
...

Read more

Originally Posted by TTV.Conandos_
Thanks for forwarding it to the moderation team. Sorry about posting it to the forums, the customer support was not sending it, just kept saying error try again later. Didn't know where else to post it, I will remember in the future.

Thanks again for the help!

Don't worry, it's all good .

Hope you have a good weekend and should you require assistance in the future, do not hesitate and reach out at any time!

Originally Posted by FederalNinja25
Platform:Xbox One
Missing content: year 1 and 2 operators
Began: I first noticed it today
Any shared content: yes from my friends account the operators not the game

Hey FederalNinja25, thanks for reaching out and welcome to forums!

As stated in the following ... Read more

Originally Posted by sghirian
Live Chat is not working - "not currently available"
On twitter they NEVER asnwer
I'll try on FB



So if I unexpectly lost a game, I have to lose 273 MMR points? If so it's a ****** up system.

Live Chat is a service that isn't available 24/7 and therefore there will be times when you won't be able to get through to us.
Twitter and Facebook - we do respond to each query we receive, however depending on the volume of contacts we receive, we may not be able to get back to you immediately.

In regards to matchmaking, you can find more details by visiting the following ... Read more

Hey

Thanks for reaching out and I am sorry to hear about the experience you've had with another player.

I have edited your original post simply because Naming & Shaming isn't permitted on the forums, and we don't find it the ideal place to report players. Also, I have forwarded details you've provided to our game team for further review, therefore thank you for your communication.

In the future, I'd recommend reporting using the in-game scoreboard as that goes directly to our moderation team. Alternatively, you could contact us via our private support channels:

1. ... Read more

Hey priez,

Thanks for reaching out and bringing this to our attention.

Just to get a better idea about the issue - would you be able to advise whether this issue occurs each time you play laps? Also, does this issue only affect the server you've mentioned?

Additionally would it be possible for you to provide either video footage or image showing this?

Originally Posted by Bmandk
Yes, here is the video of what is happening. If I use the link from a dedicated server with an uplay:// protocol, it will only open the game as well, but not enter a server.

https://streamable.com/dhfjfk

Hey Bmandk,

Thanks for your response!

I've watched the video footage and I think it illustrates the issue quite well.

Would I be able to double-check with you whether this i... Read more