Ubi-Karl

Hey Yang__MoNo__

Thanks for reaching out, welcome to forums and I am sorry to hear about the experience you've had in one of the games, as I can fully appreciate how frustrating this can be.

In order to report these instances to us, so that appropriate action could be taken, you can either:

1. Report players by using in-game feature
2. Contact us via one of the following channels, by providing username, offense and video (if possible) showing it:
- Support website
- ... Read more

Hey VexTrex11,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

I can confirm that this issue was brought up to our team and is currently under review.

I do apologise about the inconvenience this is causing in the meantime and should we have any updates, details will be posted here, in our official forums, therefore keep an eye!

Hey NutExplorer,

Thanks for reaching out and welcome to forums!

For account related queries, please reach out to us via one of the following channels and we will be happy to look into it:

1. Support website
2. Faceb... Read more

Hey SLVSubSonic,

Thanks for reaching out and welcome to forums!

I can confirm that this issue was brought up to our team and is currently under review.

I do apologise about the inconvenience this is causing in the meantime and should we have any updates, details will be posted here, in our official forums, therefore keep an eye!

Hey FarKewM8,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Just to get a better idea about this - so each time you play the game, text chat is always disabled in HUD settings, and in order to use it, you have to enable it, however enabling it doesn't make any difference and issue persists, is that right?

Also, based on the explanation you've provided, I can understand that you're always unable to use Team chat however occasionally, this also happens with All chat, therefore have you possibly noticed anything in particular (actions in-game) that may lead to this happening?

Let us know!

Hey glxtch.RVRSE,

Thanks for reaching out and welcome to forums!

The last username change was made on 14th of July so in exactly 30 days you will be able to change it again .

Hope that helps. Should you have any questions, let us know!

Hey S4M_Q

Thanks for reaching out to us and I am sorry to hear about the issue you've been having.

As it stands, I can confirm that the issue is still under review by our game team.

Apologies if this has been taking longer than expected and thank you for your patience in the meantime.

Should there be any updates coming up, details will be posted here, in our official forums, therefore keep an eye!

Hey Shoqa.,

Thanks for reaching out, welcome to forums and I am sorry to hear about the in-game experience you've had so far.

If you do have details of the games you've mentioned, or if you ever encounter suspicious activity in the future again, can you reach out to us via one of the following channels:

1. Support website
2. ... Read more

Hey vinckiralama,

Thank you for reaching out to us and welcome to forums!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in Turkish language, you can visit our support website and submit a support ticket, where a member of our team will get back to you accordingly.

Hey sghirian,

Thanks for reaching out to us.

Our Facebook and Twitter support is live, however if we do happen to receive higher volume of contacts than per usual, there is a possibility for a delayed response, however in all instances we will try to get back to you as soon as possible.

In regards to live-chat support, it's not the service that operates 24/7 and there are some time limitations when you can/cannot contact us, however it is most certainly present.

In terms of the MMR issue - I understand that you're unable to play with your friend due to MMR limit. This is something that has been implemented and went live when Ember Rise was introduced. To find more details about the change, have a look at the following ... Read more

Hey R3han07,

Thanks for reaching out and I am sorry to hear about what happened.

If you would like to appeal the suspension, we will be happy to look into it, however it isn't something we would be discussing in public, therefore in order to proceed, can I kindly ask you to contact us via one of the following channels:

1. Support website
2. ... Read more

Hey raccooncop,

Thanks for reaching out, welcome to forums and I am sorry to hear about the frustrating experience you've had in the game.

Just to double-check so that I understand this correctly - do you mean that almost every match you play in Ranked, there is someone in your team who will be deliberately trying to lose the game for the team, is that right?

If it is the case indeed, please be aware that any report (whether it's made in-game or direct contact) is being taken extremely seriously and appropriate measures are being taken if one is found to be guilty, therefore if you ever encounter any similar occurrences again, you can either report the player by using in-game functionality or alterantively, reach out to us via one of the following channels:

1. ... Read more

Hey Dream_Come_Drew,

Thanks for reaching out, welcome to forums and I am sorry to hear about what happened.

If you would like to appeal the suspension, we will be happy to look into it for you, therefore in order to proceed, can I ask you to reach out to us via one of the following channels:

1. Support website
2. ... Read more

Originally Posted by flaviolacer
Finnaly. Its an Limitation.

I had this terrible error and i tried everything the you said here. Finally i figured out, but seems that the development teams of rainbow six, doesn`t want to help. I had two hard drives with 300 GB free and continue saying that doesn't work. What i figured out? This game probably has files greater that 4GB witch is not compatible with MS DOS FAT32.
What you shoud do. Install the game in a formatted NTFS file system or other system that supports more than 4GB files.

I choosed one drive and formatted with NTFS. Installed and guess what. I Worked! No more "there is no space".

Regards.

... Read more

Hey yoh1n1,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you've been dealing with.

In regards to the ping issue, can you try completing steps outlined in the following article, to see whether ping improves and keep us updated.

In regards to the communication problem - would you be able to kindly elaborate on this? Or is it the case where poor connectivity to the game servers is causing communication to be poor as well? Let us know!

Hey Awesome09Sause,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you've been having to deal with.

In order to resolve this, I would recommend to try completing steps outlined in the following article, and keep us updated!

Hey PapaKoutz,

Thanks for reaching out and I am sorry to hear about the issue you ran into.

To get a better idea about the issue you're having, could you advise whether you happen to receive any error message when crash occurs, and also, does your game crash on launch or whilst in-game? If it is whilst in-game, did you notice whether there are any particular actions you do in-game prior to it?

In the meantime, taking into account that you have done a number of troubleshooting steps, have a look at the following article and try completing the ones you haven't yet, to see whether issue persists.

Hey adxmkun,

Thanks for reaching out to us, welcome to forums and I am sorry to hear about the issue you're having.

Could you advise whether it was purchased from Ubisoft Store and also, did you purchase/activate it on the account you're contacting from?

Hey Fredded96,

Thank you for reaching out to us and welcome to forums!

Apologies for any inconvenience however is there any possibility you could translate your message to English, and we will do our best to assist you.

Alternatively, if you prefer to contact us in Portuguese, you can either reach out to us via support website and submit a support ticket, where a member of our team will get... Read more

Hey pledgeofdemon,

Thanks for your response there and I am sorry that steps advised didn't get you anywhere.

I'm not sure whether you had already, but if you do suspect that this is in relation to limitations from your ISP, I would say that in order to check whether that is the case indeed, try connecting to the game whilst using a different connection, such as mobile hotspot (as an example), and see what happens, as this will help to narrow the root of the issue.

Should you have any questions in the meantime, let us know.