Ubi-Keo

Ubi-Keo



31 Jan

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Ryder892 I'm sorry to hear that you are experiencing an issue with the quest 'Sweetening the Pot'.

There was an issue reported recently where players were unable to collect the deed. This was caused by a known issue with the 'Light-Fingered' skill which we have created a megathread for ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @MassDriverShot apologies for the late response.

I'm also sorry to hear that your opals are stuck at 50 and don't appear to increase. To confirm is the total amount of opals collected stuck at 50 in game or in the Ubisoft Connect stats?

Opals will not reappear if you load a previous save as these are synchronised with the server once they have been collected and should remain in your inventory.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Rocky6161 I'm sorry to hear that you experiencing an issue completing the Anderitum Hideout Raven Mastery Challenge.

Please ensure that you have the latest update (1.6.2) installed. Then can you try fast travelling to another location then fast travel back and retry the challenge again. If the issue persists could you provide a video of you starting and finishing the challenge to demonstrate the issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.ย 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@tqmdave thanks for answering those questions.

Before I can report this issue to the development team could you please provide a video demonstrating the issue and showing what I mentioned in my previous reply, and also upload your latest save to the cloud.


30 Jan

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Sir_Lysergium I'm sorry to hear that you are experiencing an issue with the default driver.

To confirm have you chosen default driver from the in-game settings? (esc > advanced options > settings)

If you have could you please provide a video to demonstrate this issue. In the video we would need to see that you have selected default driver in the settings then show that this is not applied in-game.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.ย 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @DoogiieMD I'm sorry to hear that you keep receiving an error that you were disconnected from the server.

Could you please go through the connectivity troubleshooting and try ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @r3cliq I'm sorry to hear that the connectivity troubleshooting didn't help.

To investigate the issue further we would need to create a support case and gather your system files and launcher logs.

If you change your mind and would like us to look into this further for you, please let us know or contact one of our support channels below:

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @YesJailMan apologies for the late response.

Thanks for reporting this, I have forwarded it on to the development team to investigate.


27 Jan

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@cshorthill you're welcome ๐Ÿ™‚

If you decide you would like this issue to be looked into further then please contact support on one of our support channels and provide your ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Caranthir09 I'm sorry to hear that your game is crashing when you try to go to Vinland.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more....

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Tazzbh2322 I'm sorry to hear that you are receiving the error code '0x70001300'.

If you are still experiencing this could you please confirm which platform you play the game on and at which point you receive this error code, as well as a screenshot of the error code?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@GLADI8ORDUDE you're welcome ๐Ÿ™‚

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @cshorthill I'm sorry to hear that you were experiencing a crash once you arrived in England.

Thanks for sharing your solution on the forum, it may help other players who are experiencing the same issue.

I'm unsure why the audio drivers would have caused the game to crash, I could only recommend checking that you have the latest drivers installed and if you have to try a clean install then try again to see if that helps.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Milkman_wtf you are correct it is no longer the holiday season, however as I mentioned there is likely a high volume of contacts due to this period.

I can understand your frustration, however we would be unable to assist you further with this issue via the forum and someone will respond to your support case as soon as it is possible.

I am also unsure why your comment has been flagged as spam, this is not an issue that I am aware of.

If you have any feedback to share with regards to the forum, please post it ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Cr4zyf0x7 I'm sorry to hear that you are experiencing an issue with the quest 'Walls and Shadows' this is not a known issue.

We have had three other issues related to this quest which were reported in the past but those could not be reproduced and we received no further reports.

I would recommend loading a previous save before you started the quest and try again. However, if this is not possible for any reason could you please provide a video that demonstrates the issue. We would need to see the following in the video:

  • That you have the latest update installed. This can be seen on the main menu screen before loading your save.
  • Go to your quest log screen to show the available quests.
  • Go to yo...
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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@JiminiFrog thanks for the update. I'm sorry to hear that those trophies that you listed did not unlock.

Please keep checking the megathread that I mentioned previously for updates.


26 Jan

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Nick697284 thanks for the update.

I have checked this with our QA team and they have also been unable to reproduce this issue, and also have a divine quality Antler Bow.

It's possible that this may have been caused by the duplicate weapon issue as you mentioned.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Diddy_DHS thanks for the video.

I have reported this issue to the development team to investigate.