Ubi-Keo

Hi everyone,

I can confirm that the development team are intending to fix this with a future update, however we are unable to confirm when this will be. 

We will update this thread as soon as we have more information.

@braudrist apologies for the late response.

I can confirm this issue has been reported and is still being investigated.

Please keep checking the news and announcements forum for updates. 

Hi @neroli2015 apologies for the late response.

I'm also sorry to hear that you are experiencing issues launching Assassin's Creed Valhalla.

Could you please follow the steps in the support article here to uninstall then reinstall the U...

@bwDraco thanks for the information provided.

@Randelia I'm sorry to hear that you have also experienced this issue with the Svipul spear.

Could you please bo...

Hi @werty22pl I'm sorry to hear that the issue persists on update 1.6.0.

Could you take a look at the PC troubleshooting article and run through any of the steps you may not have tried then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.
...

@petek you're welcome

@petek I understand. I will report this issue to the development team to investigate.

Hi @petek I'm sorry to hear that you are still experiencing issues using Synin in Svartalfheim.

Do you have a controller that you could try using to see if the issue still occurs?

Hi @HawKillS I'm sorry to hear that the Ubisoft Connect challenge 'Eivor's Saga' has not unlocked.

I can confirm that this is a known issue. The development team are intending to fix this with a future update, however we are unable to confirm when this will be. 

Please keep checking the news and announcements forum for updates as this is where all of the patch notes are posted. 

Hi @keirpryde I'm sorry to hear that you are unable to confirm the kill on the order member 'The Deer'.

If possible could you try to load a previous save before he was killed and then try again. However, if this is not possible due to losing too much progress then could you please please provide a video that shows he has been killed and that you are unable to confirm the kill. Can you also go into the Order Members screen to show that 'The Deer' has not been killed.

I would recommend uploading your video to a video sharing platform such as YouTube, you can the...

Hi @bwDraco thanks for reporting this.

Could you also confirm the following:

• Does it only happen when travelling to Ireland?
• You mentioned it usually happens on the loading screen and sometimes afterwards. If it happens when the game loads does it eventually go back to normal or stay like that until you fast travel again or change your weapon?

Hi @PHILIP-PELE I'm sorry to hear that Assassin's Creed Valhalla is crashing.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

Hi everyone,

I can confirm that the development team are intending to fix this issue with a future update, however we are unable to confirm when this will be. 

Once we have more information we will update this thread.

In the meantime there is a workaround that you can try that was suggested by another player:

"I fought Balor using only bow and arrows. (I am at max lvl already so very high damage output, so some variance of this may be possible, but I believe it involves an issue with the cutscene that plays when you bring Balor's hp to 0 normally).
In the second phase after Balor removes their mask, I shot each of the weak points while Balor is still charging their sword with the eye laser. Then, I used an arrow stun attack to bring the rest of their hp to 0. After the stun attack, Balor is at 0 hp and on one knee. I attack once with a melee attack (personally using greatsword). This triggers the "kill" cutscene except Balor goes...

@OlgaBaikova thanks again for the information provided.

The development team have also asked the following:

• Did anything peculiar happen while Hel's health bar was close to half and after it dropped to what it was showing in the video?

And if you happen to have a video showing the full fight when you were unable to kill Hel?

Hi @kitiarax apologies for the late response.

I'm also sorry to hear that you are unable to complete the world event 'Miracle'.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

Hi @Mel0uS0Mel0u apologies for the late response.

I'm afraid that we can only assist you in English on this forum, please repost on our French forum in the link above, kindly shared by XBL_Laberbacke. 

Or if you can translate your post into English then we will be happy to assist you further on this forum.

@ShadowBlitz1996 thanks for the update, I'm pleased to hear that the workaround suggested worked, I will let the development team know.

This workaround was suggested by the development team. They are continuing to investigate the issue but suggested trying that.

I hope you are enjoying the Ezio Collection

...

Hi @jablmiko1 sorry for the late response.

I am also sorry to hear that you are still experiencing issues with "Hel's Well" and "Noble Harts".

I have checked and I'm afraid that we have no further updates. As soon as we have more information we will update this thread.

Apologies for the inconvenience caused.

Hi @salmonBeaver apologies for the late response.

I am also sorry to hear that you are still finding the music in-game too quiet.

Feedback has been forwarded on to the development team regarding this as previously mentioned, I'm afraid there is nothing further we can do.

Hi @ChummySnail5 sorry for the late response.

I can confirm that this issue is still being investigated and that we have no further updates.

I understand your frustration that this issue has been ongoing for sometime and can only apologise.

Unfortunately some issues are more complex than others, making them more difficult to reproduce and fix. Also attempting to apply a fix in some cases can cause further issues in the game, therefore the development team need to investigate thoroughly and be able to reproduce the issue before a fix can be applied...