Ubi-Keo

Hi @bielik01 apologies for the late response, and thanks for the information provided.

As Ubi-Borealis mentioned this has been forwarded on to the development team to investigate.

Hi @xbl_laberbacke apologies for the late response and thanks for the image provided.

I have forwarded this on to the development team to investigate.

If you experience any further issues, please let us know.

Hi @brunoferreira92 ...

Hi @fabio7586 @buildingatol230 apologies for the late response.

I am sorry to hear that you are experiencing issues unlocking the 'Full Mastery' trophy.

To unlock the trophy you much reach the maximum power level, which at the moment is 535. Whilst the power level can still be increased by killing enemies, completing Reda contracts, completing River Raids and collecting any remaining wealth on the maps, we understand that it would take a long time to reach the maximum power level without any additional quests to...

@johnnystormy I'm sorry to hear that the troubleshooting has not helped to resolve the issue.

Could you please try a clean installation of your Nvidia drivers to see if that helps.

Hi @bearhunter21 apologies for the late response.

To my knowledge Kara doesn't sell materials, we also haven't received any other reports of this.

If you have a video or screenshots showing that she did have materials for sale then we can forward this on to the development team to investigate.

Hi @aelfred2k3 @wicket1975 apologies for the late response.

@Aelfred2k3 the issue you are experiencing is different. Could you please provide a video that demonstr...

Hi @bocci89 apologies for the late response.

I am also sorry to hear that you had to load an earlier save to progress past the arena and that you have encountered issues in other quests.

Regarding the Cold Embers quest, I can confirm that this issue will be fixed in a future update, however we do not have an ETA on when this will be. Please keep checking the ...

Hi @icarus_97 apologies for the late response.

I am also sorry to hear that you are experiencing issues reaching power level 535.

Whilst the power level can still be increased by killing enemies, completing Reda contracts and completing River Raids, we understand that it would take a long time to reach the maximum level without any additional quests to complete or wealth to collect from the expansions.

We have already forwarded this feedback on to the development team and they are looking into it.

Apologies for the inconvenience caused.

Hi @spirantcrayon22 thanks for the information provided.

We would require a video or screenshots of what I requested to report this to the development team for further investigation.

Hi @bielik01 @kingbeard apologies for the late response.

I can confirm that the issue with the two devine weapons that you mentioned has been reported to the developm...

Hi @m0nk-3 apologies for the late response and thanks for the update, I'm pleased to hear that you are no longer experiencing an issue.

Hi @valhalla2015 apologies for the late response.

I just wanted to update you that other players have reported this issue and it is being investigated.

Hi @danielbritofm apologies for the late response.

I am also sorry to hear that you have not received the clues from some of the Zealots.

Could you please provide a video that shows the following:

• Your quest log screen
• Each of the order of the ancients you are missing clues for

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @lleddyn apologies for the late response.

I am also sorry to hear that some of your Ubisoft Connect core challenges had not completed.

I have checked your account and can see that both of those challenges you mentioned have now completed.

If you have any further issues, please let us know.

@spirantcrayon22 that's great, thanks for confirming

@spirantcrayon22 sure, I can forward your feedback on to the development team.

Hi @bielik01 I'm sorry to hear that you have also experienced a crash during the Valkyrie arena.

The megathread I provided a link to is to collect all information for crashes or freezes experienced in the Dawn of Ragnarok expansion, therefore I would recommend posting your issue there so we can collect the information.

With regards to the lost progression, the progress is only saved after a successful encounter and will only save once you exit the dialogue menu. I will however forward your feedback onto the development team.

Hi @spirantcrayon22 apologies for the late response.

I am also sorry to hear that your game crashed during the arena battles and you lost all of your progress.

If you continue to experience this issue then please post on this ...

Hi @descam81 apologies for the late response.

I am also sorry to hear that your fast travelling no longer works in Svartalfheim.

Could you please provide a video that demonstrates this issue

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.