Ubi-Keo

Ubi-Keo



16 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@spirantcrayon22 the thread was related to stats not reflecting in-game.

Thanks again for your feedback, this has been forwarded on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@mihai2323 can you confirm which platform you play the game on and if you own a physical or digital version of the game?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @mkl2119 I'm sorry to hear that some of your items are missing after loading your save on your Xbox Series X.

Could you please provide a full list of the items that you are missing.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @so1oturk I'm sorry to hear that the game is freezing whilst in the inventory screen.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @rcdeschene thanks for reporting a typo with the 'Great Venom Rune', I'll report this to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @rcdeschene thanks for your feedback about the Svartalfheim potion smoke effect , I have forwarded this on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @evokezippy I'm sorry to hear that you are experiencing an issue with repeated dialogue.

I can confirm that this issue has already been reported and is being investigated.

Could you please provide a video demonstrating this issue and also confirm the following:

  • Which quest was completed before the issue start occurring?
  • What is the name of the quest that you were currently doing when the issue occurred?
  • If you reboot the game, does the issue still occur?
  • Does this happen on any map or only in England?
  • Do you notice the repeated dialogue occurring in a specific region of the map if it only occurs in England?


To provide a video of the issue you would need to ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@smrtiak-svk you're welcome 🙂

I'm afraid that we do not have any information with regards to any future content for the game.

Please keep checking the official website for updates.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @drakin117 I'm sorry that you have still not received your activation key for the Twilight Pack.

I'm afraid we are unable to provide an ETA on when you will receive the email with your key but it should hopefully be soon.

Apologies for the inconvenience caused.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @lucreto I'm sorry to hear that you are experiencing issues downloading the Dawn of Ragnarok expansion on your PS5.

Can you please try the following:

  • Highlight Assassin's Creed Valhalla on your PS5 main screen
  • Press the options button
  • Select 'Manage Game Content'
  • Select the option to install 'Dawn of Ragnarok' if the option is available
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @uaassassin I'm sorry to hear that you are experiencing issues accessing your expansions.

I have checked your support case and can see that it has been escalated for further investigation. I am unable to provide an ETA on how long it will take to receive an update, however the team will respond to you as soon as it is possible.

Apologies for the inconvenience caused.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @kopernikus1979 I'm sorry to hear that you have lost access to your gear, weapons and Ireland.

Can you please check on your console to make sure the Wrath of The Druids expansion is still installed and also check in the in-game store then add-ons to see if it is showing as installed.

With regards to the spear being downgraded, can you see if you have received the resources used to upgrade the spear in your inventory along with any runes you may have had equipped?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ginatin apologies for the late response.

Can you confirm if you are still experiencing issues accessing the Dawn of Ragnarok expansion?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @spirantcrayon22 apologies for the late response.

I have moved your post as it was not relevant to the thread that you posted in.

Thanks for your feedback, I can confirm that this feedback has already been passed on to the development team.


15 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @smrtiak-svk thanks for reporting this issue with the enemy level scaling for Surtr.

I have forwarded this on to the development team to investigate.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @vinix_uals22 if you equip a secondary weapon in the left hand and then hold the L1 button Eivor should do repeated attacks with that weapon.

Depending on your current build (runes equipped, skills unlocked etc) will depend on how much damage is inflicted.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @tambey64 I have merged your post with this thread as this issue has already been reported.

The other player that reported the issue explained that they restarted the game and started the daily quest again and it gave them another target to kill in another location.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @fadetonite I'm sorry to hear that you are experiencing issues with the feedback from the dual sense controllers and the scrolls that you have purchased from the vendor.

For the issue with the feedback, do you notice if this issue occurs after playing the game after a certain period of time or can it occur within several minutes of playing?

With regards to the issue with the scrolls, could you please provide a video to demonstrate the issue. In the video can you go your skills page to show your power level and what skill points you currently have if any and then purchase a scroll from a vendor to show that you do not receive the skill point.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @D4RKDRAG0N @VasilyZaitsev42

I can confirm that this issue has been reported and the development team are investigating.