Ubi-Keo

@spirantcrayon22 the saves have been forwarded on to the development team and they are still investigating. I will let you know if they require anything else, thanks.

Hi @sleinad_kaj apologies for the late response.

I am also sorry to hear that you are missing some audio whilst playing the Dawn of Ragnarok expansion.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains so...

Hi @omfgnuts apologies for the late response.

I am also sorry to hear that you are experiencing issues upgrading to the free PS5 version of Assassin's Creed Valhalla.

I have created a support case for you and our Customer Support team will assist you further.

You will receive an email with more information. 

As you will receive further assistance via your support case I will now lock this thread.

Hi @johnboy412000 apologies for the late response.

I am also sorry to hear that you cannot speak to Durrigor in the quest 'The Warlord's Daughter' this is not a known issue. You should be able to speak with him once you activate the Power of Muspelheim.

Could you please provide a video that demonstrates this issue

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @spirantcrayon22 apologies for the late response and thanks for the update

Hi @raging_bolt123 apologies for the late response.

I have created a support case for you and our Customer Support team will assist you further.

You will receive an email with more information. 

As you will receive further assistance via your support case I will now lock this thread.

Hi @vladv69 apologies for the late response.

I am also sorry to hear that you are experiencing the same issue in the quest 'Malvigr'.

Could you please provide a video that demonstrates this issue

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 


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Hi @reinhart669 apologies for the late response, and thanks for the update.

I'm pleased that you were able to obtain the Asgard head tattoo

Hi @jademonkey2k apologies for the late response, and thanks for the information provided, I will forward this on to the development team.

If we have any further information or questions we will post in this thread, otherwise please keep checking the ...

Hi @davt2 apologies for the late response.

I am also sorry to hear that you are experiencing issues with one of the codex pages.

Could you please provide a video that shows the following:

• That you are missing the page 4 codex
• Go to the bureau where the codex page should be and show that it cannot be collected/missing

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @m3kon apologies for the late response.

I can see that the saddle looks slightly darker and the horse also looks darker, however it is difficult to tell as it is night time in the game. Could you please provide another video during the daytime?

In the video could you also enter photo mode and look at the horse closer up.

Can you also provide links to the videos where you have seen the horse look whiter than in your own game.

Hi @arnhemboy818 apologies for the late response.

I'm sorry to hear that none of the workarounds suggested have helped.

As mentioned previously, please keep checking the News & Announcements forum for updates future via the patch notes.

Hi @ninjasan10 apologies for the late response.

I'm also sorry to hear that you are experiencing issues collecting the book of knowledge in the Sol-ok-Mani Vault, this is not a known issue.

Could you please check a walkthrough online to ensure you have completed the puzzle correctly and if you have the issue persists then can you provide a video to demonstrate the issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @wildhunt apologies for the late response.

Thanks for the update, I will inform the development team.

@AlePlay ...

Hi @ghotic7676 ...

Hi @JohnnyStormy @Kimwnas ...

Hi @britbombers apologies for the late response.

I am also sorry to hear that you are unable to complete the quest 'Binding Fate' due to the issue you are experiencing.

I can confirm that this issue was sometime ago and it was supposed to be fixed in a previous update, however we have received several reports since that the issue persists, therefore the issue was reopened and is being investigated again.

I have forwarded your report on to the development team.

Apologies for the inconvenience caused.

Hi @naivegeoduck788 apologies for the late response.

I am also sorry to hear that you are experiencing the same issue with the Twilight armour ice shards sound effects.

We have reported this to the development team to investigate.

If possible Could you provide a video that demonstrates this issue

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also confirm if the sound affects seem as loud without headphones?


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Hi @pepsilime_ apologies for the late response.

As mentioned in previous posts this is not a bug. The cursed symbols must be broken before the last cursed symbol containing the rune stone can be broken and then the rune stone can be collected.

For further assistance please check for a walkthrough online, there are several videos on YouTube available.

If after checking the walkthrough you feel that you have encountered a bug then please provide a video to demonstrate this.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @xtcaxlooney apologies for the late response.

I'm also sorry to hear that you are experiencing issues with your game freezing.

If you are still experiencing this issue could you please try disconnecting your console from the internet then load the game again to see if the issue persists.

If it does can you confirm if you are able to load any of your saves or does it still freeze and you are unable to do anything?