Ubi-Keo

Hi @koenbats I'm sorry to hear that you also encountered issues with the mystery in Vinland, but I am pleased that you were able to finish it in the end.

Thank you for your feedback, I will forward it on to the development team.

Hi @razor8674 I'm sorry to hear that you are experiencing issues accessing your save data.

To confirm you installed an update for the game and then when you launched the game all of your save data is missing is that correct? And you are now receiving an online service error.

Can you confirm the following:

• When you last had access to your save data
• Which platform you play the game on? Xbox One, Xbox Series X|S or both?
• When does the error message appear?

Could you also provide screenshots of the main menu screen and the error message.

Hi @mwidenbach I have moved your post to the Assassin's Creed Valhalla forum.

I'm afraid that we can only assist you in English on this forum, please repost on our German forum here. 

Or if you would prefer support in Engl...

Hi @d2h73 I'm sorry to hear that you are also experiencing crashes in Assassin's Creed Valhalla.

Can you please go through the troubleshooting steps in the link in my post above if you haven't already done so then try again and confirm if the issue persists.

@rapro_player this will be the reason that you are unable to play the game as the free trial has now ended.

Hi @ackros_22sas I'm sorry to hear that you are experiencing issues accessing the 'Wrath of The Druids' and 'Siege of Paris' expansions.

I can see that the objective is missing for 'Wrath of The Druids' and Azar is not at the docks, can you also confirm if Toka and Pierre can be seen in Ravensthorpe or if they are missing?

Could you also provide a screenshot to show the Francia quest objective is missing and to show that the DLC's are installed.

Hi @rapro_player could you please confirm which Assassin's Creed game you are referring to, is it Assassin's Creed Valhalla? If so the free weekend trial was only available between February 24th until February 28th as mentioned by The Norfolkian.

If it is Assassin's Creed Valhalla and you are not referring to the free weekend trial then could you please confirm how you acquired the game for free? Was it in relation to a promotion?

Hi @wynimm I'm sorry to hear that Assassin's Creed Valhalla is crashing after installing the 1.5.0 update.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops...

Hi @AuditoreAC3 ...

Hi @f_off00 I'm sorry to hear that you are experiencing issues with the screen resolution in Assassin's Creed Valhalla.

I am unsure why the resolution is too high. I would recommend deleting the config file which can be found in the following folder: C:\Users\\Documents\Assassin's Creed Valhalla\ACValhalla.ini

Once you have done ensure that the Ubisoft Connect launcher and Assassin's Creed Valhalla are ...

Hi @mezpet99 I'm sorry to hear that you are experiencing issues launching Assassin's Creed Valhalla.

We do recommend installing the game on the same drive that the Ubisoft Connect launcher is installed on. As TheBrownridge mentioned in their post, you could try uninstalling then reinstalling the Ubisoft Connect launcher on the D drive.

However, before you try that could you take a look at the ...

Hi @kayky152004 I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your question for me?

Alternatively, you could create a support ticket and our Customer Support team will be able to assist you further.

Hi @dthbysnusnu I'm sorry to hear that you have experienced the same issue in the Lolingestone Bandit Camp mastery challenge.

Could you please confirm which challenge you are experiencing the issue with (Bear, Wolf or Raven) and also provide a video to demonstrate the issue. Can you also confirm if this happens every time you attempt the challenge?

To provide a video please upload it to a file sharing website then copy and paste the URL link into this thread, I can then report this to the development team to investigate.

I can assure you that the d...

Hi @falcon9x I'm sorry to hear that Assassin's Creed Valhalla did not appear in your games library after purchasing it.

Can you please confirm if the game is still not appearing in your games library?

Hi @chris_1995-boss I'm sorry to hear that you and your friends missed out on the discounted offer for Assassin's Creed Valhalla on the PlayStation store.

I'm afraid that we have no information regarding discounts, I can only advise you to keep checking the PlayStation store for any future deals.

Hi @prof3cy87 thanks for confirming the issue you are experiencing with Vagn.

Could you please provide a video demonstrating the issue and also confirm if you have been able to speak to Vagn in the past and complete the River Raid tutorial?

To add the video to this thread you would need to upload the video to a file sharing website first and then copy and paste the URL link into the thread.

Hi @chief_tughard I'm sorry to hear that you are experiencing some issues after installing the latest update.

Can you please provide a detailed description of the issues you are experiencing.

Hi @scarleyx I'm sorry to hear that you are experiencing issues with the textures in-game after installing the latest update.

Could you please confirm if reinstalling the game has resolved the issue?

If not can you provide a video demonstrating the issue. In the video can you go into your screen and graphics settings to show what settings you have configured and then go into the game and show some examples of what you are experiencing.

Can you also confirm your PC specifications.

Hi @liad120 I can confirm that this issue should be resolved with a future update.

Once additional information becomes available it will be posted in the news and announcements section of the forum.

@bielik01 thanks for the update.

I was aware that more storage is required for updates, I was just unsure how much extra storage was needed.

I have played on PS4 myself for years and encountered the same issue with various games. In my case I decided to purchase an external hard drive for the extra storage to save me uninstalling my other games that I was still playing.