Ubi-Keo

@drummer6422 thanks for the update, I'm pleased to hear that you are able to access your saves and the expansion again.

If you experience any further issues please let us know.

Hi @kamekai4 I'm sorry to hear that you experienced issues with the World Event 'Seed of Travi'.

Thanks for reporting this issue, I have forwarded this on to the development team to investigate.

Could you please provide a video demonstrating the issue if you captured one.

@bdzycxc you're welcome

@drummer6422 I'm sorry to hear that those steps have not resolved the issue.

Can you confirm if your saves are still showing as corrupted? If so could you please provide screenshots to show this and also show the error message that you receive about the expansion not being installed.

Hi @wildhunt thanks for the information provided.

I have reported this to the development team to investigate.

Hi @drummer6422 I'm sorry to hear that the Dawn of Ragnarok expansion is not being recognised as being installed and that your saves are showing as corrupted.

You mentioned that you tried uninstalling then reinstalling the DLC. Could you try uninstalling the game and DLC, then go through the ...

Hi @wranglerltg I'm sorry to hear that you have got stuck in Utgard's Vault and are unable to exit.

Could you please provide a video to show that you are unable to exit the area and also show your map to show your location.

@spirantcrayon22 thanks for the update.

Once you have provided a video to demonstrate this issue I will report it to the development team to investigate.

Hi @gamebou apologies for the late response.

I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your question or issue for me?

Alternatively, you could create a support case and our Customer Support team will be able to assist you further.

@spirantcrayon22 thanks for the update.

Could you also check the Odin sight on all maps if possible to see if it occurs on them all.

Hi @mezpet99 apologies for the late response.

I'm pleased to hear that the issue is resolved

Hi @ivistefivi apologies for the late response.

As Ubi-Mark previously explained Francia is more of a dense area than the main game which is likely the reason why your mount slows down more.

However, if you could please provide a video demonstrating this issue, highlighting specific locations on the map I will forward your feedback on to the development team.

Hi @tido745 apologies for the late response.

I'm pleased to hear that the workaround has also worked for you.

Hi @horthal apologies for the late response.

I am also sorry to hear that you are experiencing issues with Assassin's Creed Valhalla on your SSD.

We are not aware of any issues with the game running on an SSD, it is recommended to use an SSD for faster loading times.

Can you confirm if Ubisoft Connect is installed on your SSD? If not could you try ...

Hi @HIDDEN1NE @basel19751224 ...

Hi @tetsuo0709 apologies for the late response.

I am also sorry to hear that you experienced issues with the updates for Assassin's Creed Valhalla. I am unsure why the latest update was not installed when you first installed the game, however due to the data restructuring update that was released it's possible that the original updates needed to be installed first before the restructure could happen.

The next update you mentioned will have been ...

Hi @SpirantCrayon22 @azullfr apologies for the late response.

Can you please confirm if you are still experiencing this issue? If so could you provide a video to ...

Hi @dzabuza880 I'm sorry to hear that you are experiencing issues with your Assassin's Creed games.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

Hi @Cjscjs85 @GebakkenDonut @KINGS4N ...

Hi @srstokes15 I'm sorry to hear that you are experiencing issues with the quest 'Brother's Keeper'.

Could you please provide a video demonstrating the issue and confirm if you have the latest update installed.

To provide a video please upload it to a file sharing website then copy and paste the URL link into this thread.