Ubi-Keo

Ubi-Keo



06 Dec

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @qtraxx_ I understand that there is nothing left to purchase from Hildiran.

Can you confirm if you purchased everything previously? If you are unsure please check your inventory for the items listed below:

Gear

Dokkalfar's Revenge
Surtr's Mercy
Thrym's Rage
Ljosalfar's Glory
Brokkr's Pride
Icy Death

Settlement Cosmetics

Enemies' Shield Trophy
Blue Fire Brazier
ValkyrieValkyrie's Valor Statue
Blue Lantern Tree
Tundra Tree

Tattoos

...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @happy1 Thanks for the update, I'm pleased to hear that your issue is resolved.

I have marked this thread as resolved and I will lock it.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @grievousreborn thanks for reporting that Berserker gear is clipping on the female Eivor, I have reported this to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ulthain90 and welcome to the forum.

I'm sorry to hear that you are experiencing issues launching Assassin's Creed Valhalla.

Can you go through any of the PC troubleshooting steps that you may not have tried in the support article here as there have been known to help resolve issues such as games not launching, crashes, freezing, FPS drops and much more.

Please confirm if these steps help to resolve the issue.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @stainedboxerz and welcome to the forum.

I'm sorry to hear that your game is freezing.

Can you go through the PC troubleshooting steps in the support article here as there have been known to help resolve issues such as games not launching, crashes, freezing, FPS drops and much more.

Please confirm if these steps help to resolve the issue.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @kolcdun I'm sorry to hear that the Ubisoft rewards that you claimed are not appearing in your new save.

Can you please go to the store tab in game, then go to owned and see if the Ubisoft Club rewards appear in there. If they do and they say 'claim' try doing that then go back into your inventory and check if the items have been added.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @guest-frixqlct and welcome to the forum.

Some of the achievements may unlock when loading your save progression from another platform, however some of them may require you to complete the action again or for ones that cannot be completed again you may need to complete a main quest/side quest before they will unlock.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @col-legno-de and welcome to the forum.

I'm sorry to hear that your PC restarts after playing Assassin's Creed Valhalla for a certain period of time.

Can you go through the PC troubleshooting steps in the support article here as there have been known to help resolve issues such as games not launching, crashes, freezing, FPS drops and much more.

Please confirm if these steps help to resolve the issue.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @evilskillzz and welcome to the forum.

I can confirm that we have already forwarded feedback on to the development team about there being no Dutch language available.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @code_yellowv I'm sorry to hear that you are still experiencing issues moving the shelf to collect the wealth.

I have checked and there are no further updates on this I'm afraid, I have however messaged the development team.

Apologies for the inconvenience caused.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @delorean1004 Thanks for the update to your original post, I'm pleased to hear that you were able to complete the Suthsexe treasure hoard.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @mflummerfelt and welcome to the forum.

I'm sorry to hear that you are also experiencing issues with the quest 'Of Blood and Gods'.

As I mentioned in my previous post, can you try loading a previous save before you started the quest then try again. If this is not possible or if the issue persists then could you please provide a video of the issue.


01 Dec

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@funkey_m0nkee As you have provided a link to your system files I assume that the PC troubleshooting did not help to resolve the issue.

I have had a quick look at your system files and was unable to see anything particular that may be causing the game to crash, however I could only read part of the msinfo as most of it was in Russian.

I have created a support case for you and our Customer Support team will assist you further.


30 Nov

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@adept05 I'm sorry to hear that the issue persists.

I'm afraid there is no further troubleshooting I can provide if those steps do not work.

As you may know support for Windows 7 ended in January 2020 and no further updates are released, therefore the only other thing that I can recommend would be to upgrade your operating system to Windows 10.

Apologies for the inconvenience caused.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@adelphiauk You're welcome.

Yes the game is available on disc, it is also still available to purchase digitally on the PlayStation Store.

PlayStation Now does have a lot of great games on there 🙂

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Namiyon @AppLeSiN-eR ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @t0xis_ and welcome to the forum.

I'm sorry to hear that you are experiencing issues with your mouse buttons whilst playing For Honor.

Can you go through the PC troubleshooting steps in the support article here as there have been known to help resolve issues such as games not launching, crashes, freezing, FPS drops and much more.

I would also recommend checking to make sure you have the latest drivers installed for your mouse.

Please confirm if these steps h...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@adept05 Thanks for confirming which version of Windows you and your friend are using.

Can you please check the support article here.