Ubi-Keo

Hi @adept05 and welcome to the forum.

I'm sorry to hear that you are experiencing issues playing For Honor with your friend.

Can you confirm which version of Windows you and your friend are using.

Hi @yoshio_yamomoto and welcome to the forum.

I'm sorry to hear that For Honor is crashing on launch.

I have checked your account and I am unable to see any support cases created.

I understand that you have gone through troubleshooting on Customer Help. To confirm have you gone through the PC troubleshooting steps in the support article here? If not could you please go through those and try again.

@borodatiumujik To confirm you have gone through the connectivity troubleshooting and the issue persists?

Hi @adelphiauk please check the support article here for more information about cross-save and cross-progression.

With regards to you owning the game on PC, this does...

@lospoyos Thanks for the update, I'm pleased to hear that your settlement was upgraded to level 6

@crowolf you're welcome, I'm pleased to hear that you were able to link your accounts.

If you have any further issues, please let us know.

Hi @m0l0t0vb0y and welcome to the forum.

Apologies for the late response and I'm also sorry to hear that you are experiencing issues launching the game.

Can you go through the PC troubleshooting steps in the support article here as there have been known to help resolve issues such as games not launchin...

Hi @witcher472015 and welcome to the forum.

I'm sorry to hear that you are experiencing issues connecting to the servers.

Can you please go through the connectivity troubleshooting for ...

Hi @snowbawls2 I'm sorry to hear that your game is crashing.

Can you go through the PC troubleshooting steps in the support article here if you haven't already done as there have been known to help resolve issues such as games not launching, crashes, freezing, FPS drops and much more.

Please confirm if...

Hi @h0hlenwerg3r and welcome to the forum.

I'm sorry to hear that you are experiencing issues with your controller.

I'm afraid that the only controllers officially supported are:

Keyboard and mouse
Xbox One Controller
DualSense Controller
Dualshock 4 Controller

Other controllers may work, however they are not officially supported and may require third party software to work.

Hi @lazyhero2006 and welcome to the forum.

I'm sorry to hear that Assassin's Creed Valhalla is not launching since upgrading to Windows 11.

Can you go through the PC troubleshooting steps in the support article here as there have been known to help resolve issues such as games not launching, crashes,...

Hi @crowolf and welcome to the forum.

Apologies for the late response, and I'm also sorry to hear that you are experiencing issues linking your Xbox account to your Ubisoft account.

Can you please check the support article here and follow the steps to link y...

Hi @cagejoo and welcome to the forum.

Thanks for reporting this issue.

You mentioned that you wanted to upload a video. Can you please upload your video demonstrating the issue to a file sharing website then copy and paste the URL link in this thread.

Hi @coralreece and welcome to the forum.

I'm sorry to hear that Russian is not available for you in Assassin's Creed Valhalla.

As mentioned by Ubi-Woofer there are multiple regional versions of the game. With a disc version you generally purchase the regional version that is available to you in your local retail stores, however in some cases it may also be possible to purchase other regional versions of the game online. Where as with a digital version you would automatically receive the version for your region, therefore you would be unable to change this and Russian would not be available to you if it is not shown in the game.

The supported languages that are shown on the Microsoft Store are likely to show all of the languages...

Hi @orldan I'm sorry to hear that Reda's contract 'Duke of Normandy' disappeared from your quest log.

Just to confirm you don't recall a notification popping up shortly after accepting the contract to say that it was completed? It's just that we have received other reports of this previously.

We have also received reports of daily quests not being added to the quest log screen after accepting them from Reda in the past, so I just wanted to verify which of these issues you are experiencing. From your description it sounds more like the quest was not added to your ...

@arag25 Thanks for the information provided.

Can you also provide a video that shows the following:

• Your quest log screen, showing you active quests
• Your completed quest log screen (slowly scrolling down to the bottom)
• Your alliance map to show which regional arcs you have completed
• To show Tove is stood next to the longhouse

Hi @usafnate and welcome to the forum.

Apologies for the late response, and I'm sorry to hear that you have lost your Excalibur sword.

If possible can you try loading a previous save before you lost your gear to see if it is restored. If it's not possible or does not work then could you please confirm the following:

• Roughly how much gear from your inventory have you lost?
• What was the last thing you did in the game before the gear disappeared from your inventory?
• Did you experience a crash during gameplay?

...

Hi @dexterslef apologies for the late response.

Thanks for the update, I'm pleased that you were able to proceed in the quest.

If you have any further issues, please let us know.

Hi @shandane and welcome to the forums.

I'm sorry to hear that you are no longer receiving foreign supplies from River Raids.

Could you please provide a video that shows the following:

• What items are left available to purchase from Vagn and how many supplies you currently own
• What your Jomsviking Hall level is and what is required for an upgrade
• Complete a River Raid and show what items you are getting from the chests

Hi @fite_me_bro and welcome to the forum.

Apologies for the late response and sorry to hear that you are unable to progress in the quest 'The Forge and the Flame'.

I can confirm that this issue was reported previously, however the development team were unable to reproduce it.

Can you please check to make sure you have the latest game update installed. If you do could you please provide a video demonstrating the issue. In the video can you show your quest log screen and that speaking to Gunnar doesn't trigger the cutscene.

I would also rec...