Ubi-LadyBlue

Hello @AlphaZer02021!

My apologies you've run into both of these issues.

For the first,

• Does this moving issue with Eivor happen as soon as you load your save?
• Have you been able to complete any of Dawn of Ragnarok? If so, which quest or activity did you last complete?
• Could you grab me a short video clip to help me check into this a little better? (You can try uploading it here or something like ...

Perfect @faiellarose.

I'm glad to hear it's working for you now. Should you have any further issues, feel free to reach out to me or any one of us and we'll be happy to assist.

Ack @Avenger237! That is certainly unpleasant and I'm so sorry but thank you for getting us the image.

Just to rule something out, I'd like you to try verifying your files for me. If it's still there, please update me so we can get this checked into further.

Hey @ninkentiwawa!

That is certainly a bit odd and no doubt, frustrating. My apologies for that.

I'd like you to make sure your game is fully updated and for you to try running through this quick troubleshooting for me.

If the issue is still not resolved, please go ahead and grab me a short video clip or image showing Vagun is st...

Hello there @sol_mat077!

Just to confirm, it sounds like even though you've completed those trade posts quests you're not able to fast travel to any of them. (If not, please correct me)

If so, the teams are looking into this. Images or a short video clip showing that those quests have been completed would be super helpful for their investigation. If uploading a video clip, you can try to upload it here or use something like Google Drive or upload it to ...

Hello @Hiagosf,

We're only able to help in English on this Discussion. This is just because we try to avoid automatic translation tools where possible to make sure we're avoiding any misunderstandings. We feel it is better for our players to speak to Support Agents and other players who speak their preferred language.

If you'd like to continue here in this Discussion in English, that's more than okay too, we'd just need you to translate the post for us. Thank you and sorry for the inconvenience!

Hey there @sbrownian.

To see if we can get this (what appears to just be) visual error resolved, I'd ask that you try clearing your Ubisoft Connect Cache. If it's still not showing Update instead of Play, then please go ahead and ...

Hello @strontium190.

I can confirm the teams are still investigating the issue and I've added the information you were able to provide to the report. I totally get this is not the answer you were looking for and is beyond frustrating.

Unfortunately, aside from that, I don't have any further updates or answers. My apologies for your frustration but the only other thing I'd be able to suggest is for you to reload a previous save if you have access to one.

Hey @pgrogers! I'd like to personally welcome you to Discussions.

I'm sorry to hear your game is crashing when you're trying to complete the Eurvicscire Animus Anomaly.

I'd like you to run through the quick steps in this troubleshooting guide just to rule some things out.

If it's still ...

Hey @SpirantCrayon22!

Thank you for updating us and I'm glad to hear you've got the tablet right now. Please let me know if it disappears from your inventory again and I'll be happy to look into it further with you.

Hello @MePlayingGTA!

I'm sorry to hear you're struggling a bit with those bosses in The Forgotten Saga. This guide has some excellent tips, tricks, advice, etc that sound like they could be useful for you.

If you need anything else, don't hesitate to reach out to me. I'll be happy to help. ...

Hey @HIDDEN1NE and @SuicidalBunni3s!
 
I know this isn't the answer either of you were looking for, but I don't have any updates as of yet. I can confirm the team is still investigating though and I'm really sorry for the frustration this lower resolution is causing.
 
Please let me know if you have any other questions in the meantime. ...

Hello @AlePlay!

@thegardener25 gave excellent directions so thank you so much for that and for being helpful to others.

If you have further trouble or game...

Hello @D-E-J-A-V-U-15-0 and I'm sorry you're running into some crashing issues after downloading Dawn of Ragnarok.

To see if we can get this sorted out, try verifying your files, clearing your Ubisoft Connect cache, and running through these quick ...

I'm really sorry to hear about your injury @alin-16 and I hope you feel better soon. If you start a Support Case with us, we can look into a refund for you. You can also send us a DM on Facebook or Twitter if that's easier.

Hello @RoooRuuu and welcome to Discussions!

My apologies you've gotten stuck on Defensive Measures. To start with, I'd like you to make sure your game is fully updated, verify your files, and run through the steps in this ...

Hey @BEEGBOTOSAN and welcome to our Discussions.

Sometimes there can be a bit of a delay and I know that's absolutely frustrating, but do you have them now?

If not, run through the steps in this troubleshooting guide to see if we can get them to appear. If you're still not seeing them then, let me know which ones you're missing so I can take a closer look at what could be happening.

Hello @Eredrim-0 and welcome to Discussions.

My apologies that you're having such a frustrating experience after purchasing the Season Pass and Cosmetics Bundle from Epic Games. Were you able to complete the steps provided by ...

Hey @TheInnerEnemy!

I'm sorry the quest isn't registering for you either but thank you for providing us with that additional information about everything you tried. Our teams are still investigating this, but we don't have a resolution as of yet. I know this is probably beyond frustrating and I'm really sorry about that.