Ubi-Milky

Hi Pad.Trick, thanks for keeping us updated.

If anyone checking out this thread has already tried the following steps for you server connectivity issues which we highly recommend, with no noticeable difference - https://support.ubisoft.com/en-Gb/Article/000078839

Would you help answer the following so that we may monitor this -

- Did your game lag or were you disconnected and if so, did you receive any error codes?
- Server connected to and your location?
- ISP?
- Last date you experienced connectivity issues?
- Did you experience this during one match or all day?

If you are able to answer the following w... Read more

Hello unexactriot299, thank you for those image and thank you for bringing this to our attention.

In the first screenshot it shows you have text chat set to only team members, in the second screenshot, it shows you using the ALL command to talk to all players - which will be unavailable if you have Team selected in the PC chat channel settings, as shown in your first screenshot.

Could you please try switching that option in the PC Chat Channel in your settings from TEAM to ALL instead, and try testing the text chat again in a match?

Hello Veltier, thanks for posting and welcome to the forums.

If possible would you be able to record a clip of this for us and post it in the thread. in case this needs reporting to our QA team?

Are you able to upload it to a video hosting website such as Imgur or Youtube then send us a link to view it please?

We have instances where some players were unable to use the push to talk setting but this was occasionally due to some players accessibility settings enabled for text to speech and speech to text.

We are aware that some players will not see an icon when they are, or there team mates speaking in-game, and this particular issue has been under investigation.


There are various troubleshooting steps we can take to try and resolve the no mic issue, but first of all could you try the following fix to make sure the application recognizes the correct input device -

-Right click on the Volume/Sound speaker i... Read more

Hello DML.ALE_D-C18, thanks for posting and welcome to the forum.

MSI Afterburner is one of the programs along with Dragon Centre we recommend closing when playing the game as we generally recommend against overclocking your system whilst playing our games and prefer players to use their stock settings.

Please check if you have any of the following programs running in the background, on your PC using Task Manager -

Full Screen Game Overlays - Overwolf / Geforce Experience
VoIP and Chat services - TeamSpeak / Mumble / Discord / Skype / Raptr
RGB controllers - Razer Synapse / SteelSeries Engine / Logitech G Hub / Corsair iCue
Overclocking Software - EVGA Precision X / MSI Afterburner / RivaTuner / ASUS GPU Tweak / ASUS Smart Doctor / Gamer OSD
Hardware monitoring - MSI Kombuster / Fraps / MSI Dragon Center
Streaming software - OBS, Xsplit Gamecaster
Peer to Peer software - BitTorrent / uTorrent
VPN - Hamachi
... Read more

Hello Zeegaar, thank you for posting.

If you select to install the English language, you should be able to access Menu and Subtitle language in the games Audio settings menu, but you will only be able to select English Audio for now. This should be the case if you own the european version of the game.

Hello Andu.Aff_69, thanks for getting in touch and reporting this.

Could you please DM me the name of this Discord either privately on this forum, or alternatively send us a private link across one of these sites -

Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
Twitter Support - ... Read more

Hello Gunshx., thank you for informing me of your black screen crash on launch.

For the crashes you are experiencing, I would recommend the following steps in addition to the troubleshooting steps you have already tried -

- Run the game as administrator via the game's .exe file using the files properties option
- Update the Ubisoft Connect game launcher/download latest version if previously using Uplay - https://ubisoftconnect.com/en-GB/
- Update GPU drivers and Windows OS to latest version (Windows 10 update currently Update 2009 build 20H2)
- Install game to another Hard Drive or SSD drive preferably, if available. ... Read more

Hello thotimous.prime, thank you for coming back to us and letting us know you have tried our troubleshooting steps as well as lowering the graphical settings in--game.

Can I ask if you have the option of Nvidia Reflex in the settings for Vulkan mode? This may benefit your latency in game and FPS results.

To enable Nvidia Reflex, download and install the latest Geforce Nvidia driver, make sure your Vulkan version of Siege is fully updated, navigate to the games 'display options' and apply the reflex option.

Could you please make the following changes within your games settings to see if you notice any improvement -

In the Siege settings, navigate to Display and set it to the following -

Resolution: Auto
Display Mode: Windowed
Refresh Rate: 120 Hz
Aspect Ratio: Auto
VSync: Off
Widescreen Letterbox: Off
Field of View: 70 – 90

Next in the Graphics settings, set the following option... Read more

Hello TheRuby17, thank you for reporting this and sorry to see it gave you an abandonment sanction.

This can happen if the game has already connected you to a ranked match, and loaded you into it, in the background. Quitting the game after receiving a warning may give you a first offence ban of 30 minutes. To prevent this from happening please try not to quit matchmaking during ranked, if the issue is that you can not find a match after 5 minutes, then we would recommend closing the game and restarting your router.

Helllo CrucifiedRonald, thanks for posting and welcome to the forums.

There are several fixes for mic and audio issues we can go through, but first I would like you to have a look at the following 5 steps -

1. First of all can you try lowering the games 'Voice Chat Record Threshold' in the games audio settings to zero, this should allow the mic to be picked up with the slightest sound.

2. Next try changing the audio settings in game from push to talk to open and experiment with the two.

3. Could you next try changing the display options in game to run in borderless window and then full screen mode and see if this makes a difference.

4. Next, can you please make sure you have the correct device set up in Windows and in the games settings to pick up sound - some motherboards use separate audio channels for a device depending on if you have your headphones/mic plugged into the front of your PC or back of your PC.

... Read more

Hello BennBenim, thanks for posting. The Ubi drops website will no longer show drops from Siege, only your Twitch Drop inventory will actually show the drops you have earned.

Please make sure to check your Twitch Drop inventory and select claim drop when you get a notification you have qualified for a drop/

The drops will be available in your game 48 hours after the final stream for this week ends on the 17th May, not before. Hope this helps clear up any confusion.

Hello pxoefe, thanks for posting and welcome to the SIege forums.

If you have recently purchased the Deluxe edition, you should have access to the following operators -

YEAR 1 - Frost, Buck, Valkyrie, Blackbeard, Capitao, Caveira, Hibana, and Echo.

YEAR 2 - Mira, Jackal, Ela, Zofia, Ying, Lesion, Dokkaebi and Vigil

If this is not the case for you, please get in touch with us through the following link - https://support.ubisoft.com/en-gb/Cases/New

If you have purchased the game from any other retailer than the Ubisoft STore, please make sure to provid... Read more

Hello Omidshoghi27, thank you for getting in contact with us about your Twitch Drops.

Have you claimed the Twitch Drops from the stream you have watched? The drops should be delivered 48 hours after this weekly Twitch campaign has ended.

For more information about how to claim Twitch Drops, please see our pinned post here -
https://forums.ubisoft.com/showthrea...from-your-game ... Read more

Hello pxoefe, I have moved your post here from the console section as your platform is currently PC.

First of all can I ask what version of the game you have bought?

If you have bought the game recently, you should have access to the operators shown in this guide -
https://www.ubisoft.com/en-gb/game/r...0sSAnfvBwrOG8a

Hello Yy-_-obito-yy, thank you for getting in contact with us about your Twitch Drops and welcome to the forum.

The Six Invitational drops should be delivered after the 17th May stream ends, then they should appear within your game within 48 hours. They will only be delivered after a campaign ends.

For more information about how to claim Twitch Drops, please see our pinned post here -
https://forums.ubisoft.com/showthrea...from-your-game

Hello Devel. thank you for getting in touch with us.

Players can get banned permanently for multiple toxicity offences.

We are unable to help you appeal this ban but if you would like to read more, you can read more from our updated code of conduct here - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

Hello there everyone, thank you for contacting us regarding your missing Twitch Drops.

If you watch a live Twitch stream with Drops enabled, you will need to make sure you have met the following conditions in order to be eligible for the Drop -

1. Watched a participating channel, more details of current campaigns can be found here - https://www.twitch.tv/drops/campaigns

2. Linked your Ubisoft account and Twitch account together, before that particular campaign ends - ... Read more

Hello DanajMahal and TheGameMinerLv, thank you for posting.

To add to what Ubi-Wan has said, we advise players to use the 'Report A Player' tool in game to report these types of players if you have proof or someone admits to using MnK on console.

When you use this tool in the game, it automatically tells us the date, time, players name and server, so we have evidence for our security team to review.

When the player is investigated, if it is discovered that they were in fact cheating and using an unfair advantage, they will be permanently be banned from the game.

Hello everyone, thanks for posting.

At the moment I can only mirror what every other player support agent has said, our QA teams are still investigating the loss of audio on Xbox console that happen before the game crashes.

This investigation was opened at the start of the year and we have been adding reports of which players are affected and on what console.

If you can please tell what console you are using and its serial number we can continue to help our QA teams investigation.

You can find out your serial number by following these links on your console -
Profile & system > Settings > System > Console info

Hello Novisorbis, thank you for the update, we will continue to relay this to our QA team who were originally investigating these freezes and performance drops.

In the meantime, would it be possible to obtain your dxdiag, msinfo and save file so we can investigate this a little deeper please?

If you can generate a fresh report of these system files, please upload them to a new case using this link, then let us know the case number back in this thread, then we should be able to pass this onto our QA team to try and replicate using a similar set up.

You can upload your files to a support case here for us to access - ... Read more