Ubi-Milky

Hello Mister-SOSA, thanks for posting about this issue you have experienced on PS5.

In order to check if this has been reported, are you able to record a video clip of this happening?

You may be able to upload a clip to a video hosting website such as Imgur or Youtube then send us a link to view it in the forum.

Moving thread to Feedback section as this is something Player Support is unable to assist with, at this moment.

The use of mouse and keyboard in our competitive console games is something we are currently looking into.

You can read about how this is one of our top community concerns on our Siege news blog - https://ubi.li/p5Zpk

Hello RulyTomcat4, thank you for posting.

The message 'Validating Multiplayer Privileges' can sometimes appear when the game is trying to work out which username/gamertag has access to Xbox online and the online functionality of the game.

Do you both have your Xbox set as your Primary/Home console and did you both purchase the digital version of the game, on the consoles where you are currently trying to launch the game?

After checking both of these steps above are correctly set up, please also try these connectivity steps for Xbox -

Xbox One - https://ubi.li/6L9Js
XBSX/S - ... Read more

Hello Mr.Nek, welcome to the forums.

You can change your username every 30 days by visiting your account management website here -
https://account.ubisoft.com/en-US/account-information

If you are unsure how long your have left to change your name, please contact us about this over one of these support links -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello GoliathusUzb, thanks for posting in the forum.

If you ever need to get in touch with Ubisoft Support and you are unable to use Live Chat, we also have email and social media support teams who can help you with this also -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello there Dakhaos1, thank you for getting in contact with us about the sound issue you are experiencing using a headset with the game,

Some of our titles do not make use of all of the audio channels used by modern speaker and headphones, such as 5.1 and 7.1 surround sound affects.

Certain channels such as voice or sound effects, may be hard to hear or be completely missing from the game, if using a modern multi channel audio device or the incorrect setting.

1. First of all, please try selecting different audio formats in your audio devices 'Properties' settings, to help resolve this issue -

-Right click on Sound icon in the task bar and select 'Sounds'
-Choose your current audio device being used
-Navigate to Properties and click on Advanced
-Uncheck the 'Allow applications to take exclusive control of this device' box
-Experiment with selecting lower or higher bitrate (use 24bit/44100 Hz or 24bit/192... Read more

Hello S1mp.Gecko, thanks for posting and sorry for the late reply.

I was just checking up on your account and could not see any previous cases made with our support team. If you do have a case number please let us know in a post.

In the meantime, you can always reach out to us about this issue so we can help locate your correct account -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello Gyronn, thanks for posting and welcome to the forums.

If you purchased the Year 6 edition of the game recently, you will receive Rainbow Six: Siege (base game), All 8 Year 1 Operators, All 8 Year 2 Operators

The Operators are -

YEAR 1 - Frost, Buck, Valkyrie, Blackbeard, Capitao, Caveira, Hibana, and Echo.

YEAR 2 - Mira, Jackal, Ela, Zofia, Ying, Lesion, Dokkaebi and Vigil

Please let us know if you need any further help.

Hello beneQ802, thank you for your question.

Regrettably the upgrade packs and Year passes should no longer be available.

Every purchase of Rainbow Six Siege is stand alone and if you wish to purchase the game with more operators available to you from the start, you will need to make a separate purchase of Deluxe, Gold or Ultimate, thank you.

Hello beneQ802, thank you for your post.

All Operators available in-game will cost the same amount of renown or credits to unlock, no mater what version of the game you own: Standard, Deluxe, Gold, Ultimate.

The only exception to this is, from Year 6 onwards, new operators will be unlocked for free, for players who own the premium Battle Pass.

After a few weeks, these new operators will become available to buy in-game as usual, to players who do not own the premium Battle Pass.

Hello BarackObama.- thanks for posting in the forum.

Unfortunately when leaving a ranked game, for any reason, you will receive an abandonment sanction, we are unable to remove these sanctions for you as they are only handled by the game.

As for the mouse cursor glitch, could you give me some more information on this bug? Can you tell me when does it happen in match, what are you doing and how does it affect you please?

Thank you to everyone who has contributed to this thread with reports over the past few weeks.

As we have had more reports of this recently since the start of S1 and S2 Year 6, we have opened a separate investigation to track how often players are being disconnected with these particular error codes this season.

Please stay tuned for any further information we may need to ask you and please make sure to perform the following troubleshooting and port forwarding steps, to help prevent these particular disconnections -

PC - https://ubi.li/YPwnl
PS4 - ... Read more

Hello SmallPigPig23, thanks for the images.

The Ubisoft Connect reward should unlock on your account once you have launched and played the game, which I can see you have recently done.

I have added the skin to your account, please allow 24 hours for it to appear in your PC game.

Hello GreatAnexol thanks for posting.

The error code 0-0x00100608 can be caused by the game updates not fully downloading yet. Can you please make sure the game and the online modes are fully downloaded as well as the additional Ultimate edition content please?

Please navigate to Library > Purchased on your PS4 console, to check the ultimate edition content such as all 38 Year 1 to Year 5 Operators and The Disruptor cosmetic pack is fully downloaded with the game before launching the game.

Hello GX.Bibo, thank you for getting back to us and I appreciate the answers you have given us, thank you for doing that.

I am sorry to hear about these crashes and I know the team have had the mentioned before after prep phase.

In addition to what you have already tried such as verifying files and other troubleshooting steps could I ask you to try the following -

- Update Windows OS to latest version (Windows 10 update currently Update 2009 build 20H2)
- Install game to another Hard Drive or SSD drive preferably, if available. Also try installing the game on the same hard drive as your Windows OS.
- Disable all background software in Task Manager and try a clean boot/restart of PC
- Make sure the game is whitelisted as not a threat in your anti-virus software
- Delete any temporary files by doing a search for the %TEMP% folder
- Re-install any supporting software required for the game such as DirectX, Visual C++ x64 a... Read more

Hello antony1893 thanks for posting at the moment this issue of MMR is still under investigation for players who only receive 30MMR for wins. When we have any more information from the Siege team about this, we will be sure to share it with the players in the forums, thank you.

Hey Pad.Trick, thank you very much for answering my questions, we will keep note of this and inform our Siege teams of this issue with the EU servers.

If you are able to give the troubleshooting and port forwarding steps a try, please do, in the meantime I will rename this thread to see if we can get more reports like this from players who may be affected. Thank you for you patience.

Hello MikkoP-78, sorry to hear this, could you provide us with an image of the unlocked tier with your username on show?

Are you able to upload a screenshot or photo of this to an image hosting website, such as Imgur or Snipboard and the like, then post the URL for us to view here in the thread?

Alternatively, you can send us an image over one of these links if you prefer -

Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
Twitter Support - ... Read more