Ubi-Milky

Thank you for confirming and thank you for the screenshot perhapsanap, I will add this to the report.

Have you also tried verifying your game files and reinstalling the game? If you gave tried those steps, are you still unable to use the new portraits when starting a new game or add the ornaments to your town such as the duck pond?

Thanks for the screenshot also AsWarning.

What paid for DLC content have you no longer access to as certain parts of DLC are only unlockable after progressing so far through the game, if you could let me know?

Can I just make sure your DLC was purchased in the same launcher such as Ubisoft Connect, as DLC bought from other launchers may not be compatible if the base game was bought in Anno 1800 - https://support.ubisoft.com/en-GB/Article/000062891

Hello PCCrack, by all means you can ask for a refund if the provided troubleshooting does not fix this issue for you.

The troubleshooting given is what worked previously for players when the issue occurred in a previous update for Anno 1800.

If you would prefer to have a deeper investigation done where we can check your system files more thoroughly, please add them to our support site here where our technical team can take over and look at this for you in greater detail. You can also request a refund from the same website - https://support.ubisoft.com/Cases/New

Thanks for clarifying that AsWarning, I had to be sure first of all where you bought the extra DLC content first.

I have all of the DLC content and Rewards unlocked on my version of the game too, but the rewards are not usable for me either when starting a new campaign after just installing the latest update. I will do some troubleshooting too and see if I am able to unlock them like some of the previous players were able to in this thread. I will let you know the outcome after running some tests over the next few hours.

In the meantime, I have added all the information you have given me to help with our investigation so thank you for being a good sport, I hope I can update you with a solution soon.

Thanks for the screenshot image CoreOfKallisto, I believe we should have enough information now for our investigation into this. When I hear back from the team I will do my best to update you.

Thanks for sharing those videos SirHarryPierce, I have now reported this to the team, if you wouldn't mind leaving those videos up for us to view that would be great. I will let you know if the team get back to me with any questions about this for you, thank again, and thanks for time stamping the video.

Hello everyone, thanks for reporting this.

A similar issue was reported in another thread with the Research Institute behaviour. This player was able to pick up the quest using this method before acquiring a blueprint. Please see the 22 minute mark into the video - https://youtu.be/P1P5jTWrVxI?t=1332

At the 1 hour 16 second mark the player was then rewarded with a blue print. I have reported this to the team as there seems to be a bug with the Research Institute. Are any of you able to follow the steps this player took to be able to build the... Read more

Hi everyone, thanks for commenting about this.

It seems we may have an issue since the update with running the game on DIrectX 12 for some players, but before I speculate on this, can you all please make sure you have updated to the latest version of DirectX12 first?

- Press the Windows Key and type DXDIAG, then click on the app's logo to run it
- On the first System Information tab, it should tell you at the bottom which version of Direct X you are currently using
- Next go to Windows Settings > Update & Security > Windows Update > Check for Updates
- Next, locate this folder and C:\Anno 1800\Support\DirectX\DXSETUP click on the app and run the DXDiag set up.

After updating your version of DirectX 12 and try launching the game, does it work without issue?

Next please try launching the game using DirectX11 also.
- Go to C:\Users\username\Documents\Anno 1800\config open the config.ini file in a notepad and find the... Read more

Hello Daimkrysset, I can see you were able to open a case for this issue over a year ago, but never submitted your msinfo files. If you want us to continue our investigation, you can reopen your case anytime by posting on it from the Support Website? - https://support.ubisoft.com/en-US/Cases

Some players had a similar issue but only with DX12 whereas you seem to be having this issue with both DX11 and DX12 which is unusual.

Hey WonderToilet, im glad to hear it, I will merge this thread with our other DirectX12 thread as a few people are having the same issue. I'm glad to see this worked for you,

If you have a bug to report feel free to make a new thread in this player support forum and we will have a look at it for you, please try to provide screenshots or video where you can.

Originally Posted by Saefr35
I did the files verification maybe 5 or 6 times already. I dont have any mods, and i did the Windows check and repair files a couple of times too

Hello Saefr35, I have just checked over the files you have uploaded but can see you are still running many programs on start up that conflict with some of our games as they can be CPU intensive and affect the performance as well as occasionally crash the game. COuld you please make sure to do a complete clean boot correctly. The programs I saw in your system files you need to disable are - OneDrive, Steam, Discord, LGHUB, OPENVPN, Overwolf, SoftEther VPN, SteelSeries Engine 3, Riot Vanguard

If you ar... Read more

Hello everyone, thanks for voicing your concerns over this quest in the Land of Lions update.

To help the team investigate please link us to your .A7S Save file that is affected.

This can be found at -
Documents\Anno 1800\Accounts\\\BarnabySmudge1.A7S (Example)

If you prefer you can always make a ticket and upload it to our support site too, here -
https://support.ubisoft.com/en-GB/Cases/New

Then we will be able to add these files to our investigation to see if there is any patterns, thank you.

Hello Brasszo.Atrium,

We are busy looking into why players believe they have not received the Twitch Charms, however they still have until the event ends on the 30th to show up in your account.

Are you able to watch the stream and use a !command function in the chat, to bring up a link that will display chat commands such as your overall watch time? We may be able to use this as proof you watched the streams for the desired amount of time.

Hello EverybodyBeCool, I have checked over your case details and can see Support is in the process of adding your Pengu charm to your account and updated your case via email to let you know about your current Major charms.

As with any content and Twitch Drops, sometimes these can take 24 hours after a stream to appear on your account, however some drops will not appear on your account until the event ends which in this case is the 30/11/2020.

As you seem to be having trouble collecting these rewards, I would recommend using the command in the streamschat - !command

This should show you a list of commands you can use in the chat to find out certain bits of information such as !watchtime !stats !checkme etc this varies by each stream.

If you can screenshot this information when watching a stream, it may better help you acquire your rewards after the Streams end on the 30th November, whilst we investigate why certain players watch tim... Read more

Hello there everyone, just an update to everything to do with permanent bans.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban as we are unable to discuss this over forums.

Before posting about your ban please see our 'Cheating and Bans' post here, any additional ban posts will be merged together and locked -
... Read more

Hello SnowGin, welcome to the forum and thanks for getting in touch!

That's definitely a bug! Is there any particular rewards that you get duplicates of or is it all of them?

You can redeem them if you wish, but please note the duplicates may one day disappear from your account after an update or a patch.

Hello Lengthy-One, welcome to the forums.

Are you able to record a clip of this sound bug you are experiencing since the update and what game modes are they affecting you in? If you can provide us with any evidence and more information of when this affects you exactly, on what maps, in what game modes, with what operator, we will be able to pass this onto the QA team to reopen the investigation.

Hi FateAcid, sorry to hear you are experiencing issued=s trying to download the patch.

The first step I would suggest you take it to verify Sieges game files. If there are any missing files or corrupted game files or supporting software, verifying the games files should fix them.

Here are some instructions on how to do this in Ubisoft Connect - https://support.ubisoft.com/en-gb/Article/000060529

Next completely log out of Ubisoft Connect close down the program, then try relaunching it to see if the game still prompts you to download the update.

Hello Kripto_op, I have checked over your cases and can see you made another as recently as today but have yet to receive an answer.

I would suggest reaching out to us via our Social media for anything to do with account related issues, as we are unable to discuss these details over the forum.

Please try the following links were we will aim to check your account and get back to you about this topic within 48 hours if possible. Please DM us your Ubisoft ID so that we can verify you too -
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Originally Posted by stjohn1966
i have been quite rude to ubi soft on this subject but if they are slowly fixing things i would lighten up but being as they haven't even bothered for days to reply f--k em

Hello stjohn1966, please be assured we are checking this thread as we have deliberately 'stickied' it for priority. The reason we have not updated players is because unfortunately there is nothing we can update you with, other than the situation is being looked into by the QA team and we are repeatedly bringing this issue to the Siege team and devs as one of our most important and commented on issues by players.

We can only apologise that this issue is still being investi... Read more