Ubi-Milky

Hello @Shamy_Shunga thanks for reaching out to us about your recent crashes.

We currently have an investigation underway into post-update 15 crashes in-game.

Could you give us a little more information to understand exactly what type of crash you encountered? >

- PC restarts itself
- Game or launcher closed itself down
-The game launcher asked you to send a crash report
- PC displayed a certain coloured screen
- The game froze so you couldn't control anything

Did you also receive any kind of warning messages such as > 
 
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Hello @lkanyx thank you for getting in touch with us with this information.

For any missing character enquiries, we will need you to get in touch with us over a private support ticket. Could you please contact us with this information over the following link, so we can discuss your account in detail >>...

Hello @john_wick762 thanks for getting in touch with us. For any missing items from your inventory, please get in touch with us over a private support ticket so we can check your account and please give us a screenshot that shows your progress in-game also.

You can contact us about this missing gear using one of these links >>

Ubisoft Email/Live Chat support - ...

Hello @Sgt-Smoker thanks for reporting this visual bug to us.

Have you been able to reproduce its more than once? Can you also let us know what the exact name of the torso gear you are wearing is called, so we can check for similar reports with this gear?

Hello xxshadowcommand thank you for getting in touch with us.

Can you let us know if this is something you have only just experienced with the latest Game Update 15 / Season 9?

If you have yet to try any troubleshooting for this issue, could you please follow this guide, it contains the most common fixes for this issue and will also help rule out if it was caused by hardware, software, corrupted file, Windows settings and out-of-date drivers >
https://www.ubisoft.com/help?article=000061047

Should none of the steps resolve your issue, please let us know so we can open a support ticket for you for further investigation.

Watcher_6 thank you for also creating a support ticket with us to gather ...

Hello @one-tik sorry to hear you have expereinced crashes and FPS drops since the last update.

In order to try and resolve this issue or narrow down a few possible things that may be causing it, could you please follow each step you have yet to try in our tech troubleshooting guide? This guide contains the most common fixes for crashing issues and both performance-related issues like FPS drops, it will help rule out if it was caused by hardware, software, corrupted file, Windows settings and out-of-date drivers > ...

Hello @CW-Prog thank you for your suggestion on the verification link.

The purchase can be prevented for several reasons, sometimes if a player is using a VPN that changes their address, if a player is using an unusual currency for their location, if a player has made several purchases from the store at once (usually over 5), or if your payment details have recently changed, to name a few causes of this.

If you would like to gett in touch with us so we can check your account and purchase history, please contact us on this link >> ...

Hello @nautilus_taf thank you for getting in touch with us about your boosters.

This issue is under investigation by our Siege team and I have passed your name and platform on to this team, along with the other reports of players affected. We will do our best to update you either by your original case, or via our forums when we know more or have any progress updates from this missing booster issue.

Hello @djdeath753 thank you for getting in touch with us about this error code.

To resolve this, could you please open your gamesettings.ini file in a text editor, then change the value "UseProxyAutoDiscovery" from 0 to 1 and then save this file. This was known to help some players on PC prevent the 4-0 error codes from occurring in-game.

If this does not prevent the error code from appearing, would you please make sure to follow all the steps in our connectivity troubleshooting guide, as this contains the most common steps for improving a player's connection to the game to the game's servers > ...

Hello @KweliTX thank you for your sharing your question.

There are no current plans to disable controller input on Siege for PC as we'd like the game to be accessible to all kinds of players, which is why we support the following controllers as well as mouse and keyboard on PC >
DualShock 4 Controller
DualSense Controller
Xbox 360 Controller
Xbox Elite Controller 2
Xbox Wireless Controller
Steam Controller (only in Steam compatibility mode)
 
I will move this thread to our player General Discussion section of the forum, to see if there are other players who would like to contribute to this too and so it can be seen by a larger audience, including our game devs and community team, thank you.
 

Hello everyone, I reached out to our Siege team about when the BP challenges reset, but they were unable to give me a specific time, at the moment I believe the timer countdown is different for all players, and the timer is stuck is something we are looking into.

If your timer is currently stuck, can you please try verifying your game files, to see if this is preventing your game from updating > https://www.ubisoft.com/help?article=000060529

I would also recommend, logging out of Connect, altogether, restarting your router, and then re-logging to see if your Battle Pass can then synch with our server and update. If both of these options do not fix this issue for you, please let us know the platform you are playing and how ...

Hello everyone, just a quick update, the new appearance of the 2-0x00000d00c error code, should have been resolved over the last few days and any accidental bans associated with this code are now resolved too. Sorry for any inconvenience this error code may have caused you over the past week.

Hello @The4LeafKiller-0 thanks for getting in touch with us about cross-progression between your PlayStation and Xbox.

in order for you to keep the same progression on these consoles, you will need to make sure your correct PSN and Xbox account is linked to your Ubisoft Account. You can check this by checking your listed linked accounts on this website >> https://account.ubisoft.com/en-US/account-information

For more information on how cross-progression works in Siege, please see our dedicated article here >> ...

Hello @sparky_sct thanks for getting in touch with us and explaining what troubleshooting steps you have tried so far.

As you have already tried all of our basic steps for troubleshooting crashes, I would ask you to send us your system files for further investigation to help us determine where these crashes may be coming from.

Please send us these files using our Ubisoft Support Help website link, this will create a private support case for you, where we will keep in contact with you via email >> ...

Hello @mmp88-0 thanks for getting in touch with us.

If you have also followed all of the steps in the guide and meet all the requirements, please get in touch with us via this support link, so we can check your account and forward this to our Siege team, to double-check your eligibility and open an investigation with our Siege team>> ...

Thank you for following Ubi-Aurons troubleshooting steps above for Ubisoft Connect logging you out due to inactivity.

Could you please try the following steps that have helped other players who encountered Ubisoft Connect log them out unexpectedly? Please try each step one by one and test using Connect afterwards >>

• Disable any hibernation or sleep settings on your computer
• Delete the following file >> C:\Users\%Username%\AppData\Local\Ubisoft Game Launcher\user.dat

Hello @sparky_sct thank you for getting in contact with us.

If you are encountering a crash in-game, then your game/computer may do one of the following things >>

- PC restarts itself
- Game or launcher closed itself down
-The game launcher asked you to send a crash report
- PC displayed a certain coloured screen
- The game froze so you couldn't control anything

If your issue is not listed above, it may be a disconnection you have encountered instead.

Did you receive any kind of warning messages such as >
 
- Any error message or error code from the game itself
- An error message from Windows
- An error message from supporting software (DirectX, BattlEye, Fairfight)

There are seve...

Hello @bardolan thanks for getting in touch I have moved your post to its own thread as your error message is usually directly linked to BattEye

BattlEye is quite strict and will block certain programs from running in the background alongside the game, could you please try the following troubleshooting direct from BattEye to help try and resolve this error message > 

-Make sure that BEService.exe in your BE Service directory (usually “C:\Program Files (x86)\Common Files\BattlEye”) is not blocked by your firewall in any way, by opening your Windows Firewall settings and double checking them for these .exe files.

-Ensure that there is no d3d9.dll, dxgi.dll or dsound.dll file in your game directory. If there is one please remove/rena...

Hello @neekooxxx thanks for getting in touch with us about your error code.

If you ever need to contact us and Live Chat is not available, we also have email support and social media support where you can send us a private message >>

Ubisoft Email Support - https://www.ubisoft.com/help/contact
Twitter Support -  ...