Ubi-Milky

Thanks for getting back to us @MusBleedJu

As @Noxious81 pointed out, the DLC you have purchased in your screenshot is for The Division 1. Are you busy playing the fi...

Thanks for sharing this @Noxious81.

If you do wish to edit your game settings file to try and enable Xbox Series X controller support on PC (not supported officially), please make sure to back up your game settings file (or in this case your state.cfg file) onto your desktop before making any changes, in case editing this text may go wrrong, then you can replace this file with your back-up, just in case.

Hello @Haladay thanks for posting, I've moved your issue to its own thread as it differed from the original thread you posted on.

We have a few similar reported issues reported about missing keys, audio logs, or being unable to complete the mission because of stuck enemies that are affecting different manhunts at the moment.

For this Captain Lewis manhunt key issue, which number key are you trying to hand in? When you go to hand said key in, do no audio logs play at all, or do you simply not see the key in your inventory after killing Castillo?

Hello @Ifoku thank you for reaching out to us.

Due to a mistake in the number of Proficiency points gained from kill XP, the Division team have recalculated every player's progress to align which means your expertise levels may have dropped lower. This was something that was implemented at the end of May.

Please read our Division tweet here for more information on this >>

No problem @echolecter thanks for the reply and update, I'm happy to hear the recent Connect update has helped bring this usage down. When a player posts in our player support section we have to assume they are looking for support with an issue and would like help troubleshooting the issue to help find a solution, but if you only wish to give feedback/inform us of an issue you have encountered recently, we thank you for making us aware in case this also affects other players too

Hello everyone, thank you for letting us know you have had trouble handing in Faye Lau's 4th decryption key and receiving the audio log for completion. We have an investigation open into this decryption key issue, I will ask our QA team to look into this issue with the 4th key also.

If you have been affected by this issue and wish to comment on this thread, please let us know if this issue affected you whilst playing the manhunt solo or in a group?

Please stay tuned in case we need to follow up with you with any further questions.

Hello echolecter thanks for letting me know the CPU usage is running high on your system.

To see if we can resolve this can you please let us know what CPU you are using and how many physical cores it has?

Next, can you try checking your power options in Windows and set it to High Performance >> Open your Windows Settings, type 'Power Options, select 'Additional Power Settings', then select a High-Performance plan.

You can also try creating a new power plan in these options and set your maximum use of your CPU to 90% or another lower value, this can prevent your CPU from running at high usage, and will make your GPU work harder instead when playing the game, putting less strain on the CPU.

Hello @finaltrigr thank you for your reply.

We can certainly document this bug with our Division team, but our Division QA team will often ask for a video of said bug to show it happening in the latest version of the game to aid their investigation. This is the same procedure for all our bug reports for all our titles.

Having looked further into this issue, it appears that the Bluescreen LMG's disruptor talent was reported to us previously, but has been marked as fixed in the latest changelog here >>...

Hello again @dreamerdream, I believe the plugin I tested out what called Ultimate Medals and can be downloaded from this website >> https://openplanet.dev/plugins/search?search=medals: (https://openplanet.dev/plugins/search?search=medals)

There is also a button on that website, once you have selected your plug-in. which will show you 'how to install plugins' once you h...

Hello everyone, thanks for reporting this issue it appears to be similar to this issue reported here > https://discussions.ubisoft.com/topic/159088

If you are playing in a party try to get the group leader to hand the key into the NPC. If you are not the party leader, please leave the party, then try handing the key in if you have it in your possession.

Players should no longer be missing the decryption key when resuming their personal progression after doing the decryption missions/manhunts while in a group, the next key you need will then become available on the next manhunt.

Let me know what happens after following these steps exactly? We may need a video clip showing this not working as intended if it appears to be bugged for you for our Division team to look into this further we are currently investigating similar reports for the Captain Lewis Manhunt keys

Hello @mpleader I am sorry to see you were matched with another player you believe kicked you from the game unfairly. Did you have a chance to report that player in-game using the report a player tool to flag that player's account to us for toxic behaviour? >>
https://www.ubisoft.com/en-gb/help/...

Hello @console5ta thanks for posting.

This error message is caused by the game conflicting with a Microsoft development service running in the background of your computer.

To see how to disable this service from running and causing conflict with the game, please check out our related guide >>
https://www.ubisoft.com/en-gb/help/article/when-i-run-this-game-i-get-a-debugger-error-message-debugger-detected-please-close-it-down-and-restart/000073660
...

Thanks for sharing this everyone, I will add this info to our ongoing investigation as it may be useful for our QA team to know - thanks again!

Thanks for sharing your experience of issues with the Heartbreaker set everyone, these following issues have been added to our 'known issue' list in our News and Announcements section and are being looked into by our Division team now >>

• Applying dyes on the Heartbreaker gear set will not change the colours of the gear
• The "Aggressor Kneepads" gear piece is missing its appearance and dye slots

If you would like to submit any screenshots or videos showing this set as being affected in your game too, please do in this thread. If you are having trouble uploading any footage, please see our bug reporting post here >> https://discussions.ubisoft.com/topic/163821/

Hello @fatles sorry to hear you have encountered this error message too.

If you haven't already tried, please use the troubleshooting steps above posted by the previous agent.

If these fail to resolve the issue, you can also try the following steps that were known to help with this error message >>

Make sure your game is not using your integrated graphics card instead of your dedicated graphics card >>
-- Open Task Manager while the game is open
-- Check the performance tab
-- Look at the GPU engine column
-- Check if your computer is using the correct GPU to run the game

Try a fresh install of your graphics card driver update >>
-- Press the windows key and type 'add or remove program's
-- Op...

Thank you for providing this video @Gabriel-Knight I will send it to our Division team to check if this is working as intended or not, thanks for bringing this to our attention.

In the meantime, please let us know after a game restart and waiting a few hours between play sessions, if your stats for the disruptions then update later on given enough time to synch progress with our servers?

Hey @junazard_ sorry to hear of your issues playing the track of the day maps.

Can you let me know what system specs you are using, do they exceed our minimum or recommended specs for the game? >
https://support.ubisoft.com/en-GB/Article/000081203/

If you are having trouble with lowered FPS, I would recommend taking a loo...

Hello @tinybabyowl, thanks for getting in touch with us about Ubisoft+

If you were to purchase a Ubisoft+ subscription, this would grant you club access for as long as you remained subscribed to Ubisoft+

If you havent received full access after 24 hours of subscribing and downloading the game, please get in touch with us about this so we can check your purchase and subscription details >>

Ubisoft Email/Live Chat support - ...