Ubi-Milky

Hello @DreamerDream thanks for getting in touch with us and thank you for your feedback on the ghost cars view.

In the default version of the game, you can only select general ghosts via the pause menu for your area, bronze, silver or gold medal opponents.

To select a specific player's ghost car or 'world record' run, you will need to use a mod called Open Planet where you can install a plugin that will allow you to view any player's Ghost run/author medal and compete against them, by selecting their names from the left-hand side of the screen and selecting t...

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Hello @mrwonko thanks for getting in touch with us about your Ferrari wheel.

The officially supported peripherals for the game are as follows >>

• Mouse and keyboard
• Dualshock 4 Controller
• Xbox One Controller
• XInput compatible gamepads
• DirectInput compatible gamepads

Other peripherals such as your steering wheel may work with the game, however, they are not officially supported and may require third-party software to work. This means for any compatibility issues with your wheel and the game, you may need to reach out to Thrustmaster or whoever is the wheel manufacturer for any troubleshooting steps you can try for this axis problem

Hello @dragonpntm, thanks for getting back to us.

For any bugs you have found in the Map Editor, we will need access to your created Map file, in order for our QA team to investigate this >>
C:\Users\(Username)\Documents\Trackmania\Maps\My Maps

Could you please send us this map file to us via our support website, after adding them as an attachment > ...

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Hello @Nesquee thanks for reaching out to us.

The crashes occurring in-game are something we are currently looking into, thanks for trying the troubleshooting given by support already in this forum.

If you would like to help with our investigation, could you please describe if you received any kind of warning messages, when your game froze, such as >
- Any error message or error code from the game itself
- An error message from Windows
- An error message from supporting software (DirectX, BattlEye, Fairfight)

Hello @ViperStriked,

If you have encountered a cheater or a toxic player in-game please use the 'Report A Player' tool in-game.
 
This will flag that player's account to us and give us the match details, which help us locate the player and check the reports on their account.
 
If you were unable to use the in-game Report A Player tool, and you have video evidence of hacking/cheating/DDOS attacks in the game, please send this to us privately over the following link, with the date and time the incident occurred, player name, and regional server >> ...

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Hello everyone, thanks for getting in touch with us about the TKB-408 weapon and sorry for the delay in replying.

We have several reports about certain weapon mods that are clipping with the TKB-408 rifle, if you are encountering any other issues with this weapon or the Kingbreaker, are you able to provide an image or video to illustrate the issue with the weapon or any skin issues?

Hello @buster619, thank you for getting in touch about your gear.

In order for us to help you with your missing items, we will need to check your account and inventory over a private support case.
 
Please contact us about this issue using one of the following links, through our Help website, or via a private message to our social media channels >>
 
Ubisoft Email/Live Chat support - ...

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Thanks for confirming @n3mb0t.

I have located the tweet you are referencing from the community dev referencing TU16.

As the creative director had tweeted a month later, the Division team are hoping to resolve the crashing issues sooner than TU16, but again, we don't have an official ETA on when this will be as the investigation into crashes are very much still ongoing.

Hello n3mb0t and IHTG.rogerd2227 thanks for getting in touch with us.

Are you referring to the new creative director's tweet where they confirmed the crash issue is under investigation and of highest priority >

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Regrettably, we do not have an ETA on when the crashing issues will be fixed at this time.

We would still recommend following through with some basic troubleshooting steps for crashes, to rule out any external causes of crashes on your system recently using our guide >> htt... Read more

Hello @cow_poke thanks for getting in touch with us about and providing a video.

As a direct comparison, are you also able to upload a male characters run and stop animation, so we may be able to view how this looks in your game and compare it to the female stop animation?

Hello everyone, thank you for reaching out to us about the Friend Referral program.

For friend referral rewards, an email will be sent to confirm your rewards have been granted to your account, which should be within 24 hours of a reward level being met.
You can check your friend referral progress here > 
https://thedivision2.com/referral: (https://thedivision2.com/referral)

If you are still missing rewards after 24 hours of completing the missions, please tell us which rewards you were expecting to receive in-game and contact us about this using our Contact US link, so we may discuss your account in private over email >>  ...

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Hello TX_Noose78, thank you for getting in contact with us about your game crashing issues.

Can I ask you a few questions about your crash, to understand exactly what type of crash you experienced and what may have caused it >>

1. What were you doing in-game, when the game crashed for you?
 
2. Did your game or computer may do one of the following things >>
- PC restarts itself
- Game or launcher closed itself down
-The game launcher asked you to send a crash report
- PC displayed a certain coloured screen
- The game froze so you couldn't control anything
 
3. Did you receive any kind of warning messages such as >
- Any error message or error code from the game itself
- An error message from Windows
- An error message from supporting software (DirectX, BattlEye, Fairfight)

Hello @pl4yerx90 thank you for getting in touch with us and sorry to hear you've encountered this error code.

If you happen to have more than one PSN account in the past, or Ubisoft ACcount, can you please use your Ubisoft Account details, to log into our website and check you have the correct PSN username linked here > https://account.ubisoft.com/en-US/account-information

If you have only ever had one PSN account, which is the one your purchased Siege with, you may need to restore your licences and rebuild your database to regain acce...

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Hello @imthehappy-nsg

You can request a refund for a digital order within 14 days of your purchase.

Return requests for digital products can be submitted by selecting the 'Ask for a refund' link next to the relevant product on the Order History page of the Ubisoft Store. Please see our guide on applying for a refund for step-by-step instructions > https://www.ubisoft.com/help?article=000096862

Failing that, please reach out to us privately about this using our Contact Us page > ...

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Thanks for letting us know the model, in case we need to pass this info on. Have you been able to try any of the steps listed in the article from Microsoft Windows?

Hello @bubbashrimpco thanks for getting in touch with us.

Unfortunately, we are unable to remove abandon sanctions for any players, for any reason. These are applied by the game itself for disconnections, crashes or player behaviour.

If you would like to leave any more feedback on the game, please do so in our General Discussion are of the forum. Locking this thread due to necro posting.

Hello @itsrib thanks you for reporting this issue with the bomb beep, I have not come across this audio issue before, so thank you very much for the video.

Before I report this to the Siege team as a possible bug, can you please try verifying your game installation files, just to check if a corrupted or missing game file may be causing this issue? Corrupted/missing game files have been known to cause audio issues in-game also >>
...

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Hello @i_am_trash45233 thank you for getting in touch with us about your audio.

What exact model of speakers are you using or headphones please, so we can make a note of this?

I would like you to rule out a few possible causes of this audio issue, by following each step in Microsoft's guide for audio issues on PC. This guide contains the most common problems that can cause audio to cut out or appear missing >
https:...

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