Hello everyone, thanks for letting us know you are having trouble synching this type of information across the Stadia platform.
Is it possible any one of you can record a video clip or take a screenshot that demonstrates how this looks for you at the moment and post it in this thread, so we can send this to our Division team to look at?
Hello @akiyama_dark, I am sorry to hear of the game freezing occasionally for you. Is there any pattern you notice when these freezes occur or do they happen for you at random?
We are busy investigating reports of other players experiencing freezes too, but to help us narrow down a few possible things that may be causing it, could you please follow each step you have yet to try in our tech troubleshooting guide? This guide contains the most common fixes for issues caused by Windows permissions, hardware, software and out of date drivers >
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Hello @b-honderd I am sorry to hear you have expereinced a black screen after you claimed rewards and tried to navigate the menu and activities.
In order to try and resolve this issue or narrow down a few possible things that may be causing it, could you please follow each step you have yet to try in our tech troubleshooting guide? This guide contains the most common fixes for issues caused by Windows permissions, hardware, software and out of date drivers >
https://www.ubisoft.com/help?article=000061047
Should the i...
Hello @Menno_8 thanks for getting in touch and sorry to see you have been unable to get into the game after purchasing on Xbox.
I have gone ahead and created a private support case for you and you should receive an email from us shortly.
We will troubleshoot this for you further over a private support case with 1 to 1 support, instead of over our public forums, so we will lock this thread now. Please check your emails inbox for our message soon.
You can also view and add a comment or files, to your support case, anytime, by clicking on this link here > https://ww...
Hello XxSHADOWCOMMAND thank you for your sharing your thoughts on the rate of exotic drops in the game.
I will move this thread to our player General Discussion section of the forum, to see if there are other players who would like to contribute to this too and so it can be seen by a larger audience, including our game devs and community team.
If you have any more feedback about the game, please make sure to post this in our General Discussion area of the forum, as the Player Support section is more for bug reporting and technical issues, thank you.
Hello @sgt_floof_nuts I am sorry to hear you have had trouble connecting to the game. I have checked our servers for the past 24 hours and could not see any degradation that may have caused this.
If you are still encountering connection issues and error messages now, please try the steps in our troubleshooting guide. These steps should help improve your connection, or help rule at any possible causes of this behaviour > ...
Hello cazray thanks for posting and sorry to hear that this manhunt is giving you some trouble.
Are you able to complete the objectives for the manhunt, but they are never marked as complete in your log? If you can give us a little more context so we can look into this manhunt for you that would be great.
If you can send us a clip of you trying to complete this manhunt, some of our agents and players may be better able to advise. To send us a clip of this happening in-game >
PC > Please use the Windows, Alt and R key, to start recording a clip with Xbox Game bar (Usually comes already installed on Windows 10&11) and post this clip to a hosting website such as YouTube or Imgur for us to be able to view.
Xbox and Playstation > Please press your controllers share button, which will enable you to capture a clip then upload it straight to YouTube or Twitter. After uploading you should be able to post t...
Hello @vicioussss450 thanks for letting us know of your resolution. We have seen this error code pop up in the game previously, but only affect a certain amount of players. Did you wait in the menu, until the game allowed you to launch, did you restart your game and router in order to fix this, or try something else, so that it may help other players affected in the futuire?
Hello @knausis, thanks for reporting this visual bug.
Can you let me know what graphic driver update you are using, so we can make a note of any drivers affected by this in future?
Can you also let me know if you relog into the game and return to this area, do you still see this black hole effect, in the same exact part of the map?
Are you able to take a screenshot of the map, showing the black holes exact location, so we can see if we can locate this too? Thank you.
Hello @krisisyaeger thanks for reaching out to us about the Tactical Response Outfit. We know previously that Xbox players would see the 'ERROR: Apparel store failed to process the request, please try again later.' message when trying to redeem this item.
Can you let us know what platform you are playing on and can you tell us if you were trying to purchase any part of this outfit individually, as only the outfit as a whole should be purchasable as a bundle?
In addition to these two questions, are you able to upload a screenshot or photo of this message and item to this thread?
(Please make sure any images posted directly to this thread, are under 2MB and 2000x2000 aspect ratio)
Hello @r-dek thanks for getting in touch with us and sorry to hear of your missing exotic item.
For any missing content that may be missing from your game, we ask players to get in touch with us over a private support ticket, so that we can check your account to see what date this item was first added and how it may have been redeemed.
If you would like to seek support for your missing item, please get in touch with us and let us know what event you earned it from and the exact item name, via one of our support links over DM here >
Ubisoft Email/Live Chat support - ...
Hello Shafam, thank you for getting in touch with us and I'm sorry to hear this!
Would you please take a look at this guide and run through all the steps listed? This support article contains some of the most common fixes for the issue you are having and covers permissions, hardware, software, and corrupt files, that could potentially cause this >
https://www.ubisoft.com/help?article=000061047
Should these steps not resolve this issue for you, please let us know and we can create a support ticket for you to investigate this in further detail, we will need to gather your system files and crash logs as part of this process, to rule a few causes out and investigate further.
Hello s7igma957, thanks for providing this feedback on the positioning of the weapon sheathes.
I will move this thread to our player General Discussion section of the forum, to see if there are other players who would like to contribute to this too and so it can be seen by a larger audience, including our game devs and community team.
If you have any more feedback about the game, please make sure to post this in our General Discussion area of the forum. if you have any more screenshots you would like to post in the thread as an example or comparison, please do.
Hello sp33dykat thanks for bringing this to our attention!
I can confirm I also have the same issue, whilst using Chrome, Firefox, or Internet Explorer, but on Windows 10 - the pop-up for the download box seems to have disappeared.
I will report this to our team now, thanks for letting us know.
Hello liad120, thanks for letting us know you have been affected by this XP icon not disappearing in your game too. Can I just check you have uploaded your affected save the file to the cloud and does this happen to you constantly post update 1.4.2, as I can see this video was uploaded back in 2021?
Hello gustaphsum41 thanks for reaching out to us about the crashes you have experienced post update 1.4.2.
As this thread was previously about issues experienced previous to this update, could you let me know the following >
1. Did your computer restart itself, did the game or launcher close itself down, did your computer display a certain blank coloured screen, did the game freeze so you couldn't control anything, or does it perform any other strange behaviour not described?
2.Do you also receive any kind of warning message from the launcher, game, Windows, or software when the crash happens, or did the game launcher ask you to send a crash report? If any message is displayed to you after these crashes, a screenshot of this message will be very helpful to us if you can capture one.
This support article contains some of the most common fixes for game and launcher crashes and covers permissions, hardware, and software issues that could potential...
Thanks for the videos GLADI8ORDUDE. I will pass these onto the team investigating this Hideout enemy respawn issue.
Are you also able to upload your new affected save file to the cloud, as I will need access to it to show our QA team, that this issue exists in the current build of the game also, currently I can only find your old save file on our cloud, from a few years ago? Thank you for your help.
Hello douglasdraeger, I've moved your post to a separate thread from where you originally posted, as your issue is about a different trophy.
This issue was reported to us previously, we found that if players either completed a raid, fast traveling to a port, or taking part in a seasonal world event, the trophy would pop.
Could you please try these 3 steps mentioned above and let us know if the trophy is then awarded to you? You may also want to try disconnecting from the internet by resetting your router, whilst in-game, to see if that will sync your trophy progress also.
That's brilliant @nova_svn thanks for getting back to me, I am over the moon that one of these steps was able to resolve the sound issue for you.
I have seen this effect a few of our titles in the past, as if there is some reset that happens in the Windows sound settings, often after a game update or Windows update. If anything changes, do let us know in this thread 
Hello everyone, we will be locking this thread for the time being, to encourage posting in the respective megathreads for each issue. Please make sure to check if your Daily quest issue has been reported before in our 'reported issues pinned thread' if not please feel free to make a new thread, but remember to create a new thread for each issue encountered, to help us track these bug reports separately.
Reda's daily contract is missing from quest log after accepting it >
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