Hello @jhammerstrike we have received an update from our Trackmania team regarding this issue.
The team would like to know if you have the "Always show records" option activated in the game? If you do, this might allow you to get the records for the medals and possibly other players back again. Please let us know when you can.
Hello Svmmr1 thank you for your sharing your thoughts and ideas on MnK on consoles and our current investigation into this.
I will move this thread to our player General Discussion section of the forum, to see if there are other players who would like to contribute to this too and so it can be seen by a larger audience, including our game devs and community team.
If you have any more feedback about the game, please make sure to post this in our General Discussion area of the forum thank you.
Hello @xxitz-_nukezzxx thank you for your sharing your thoughts on this.
I will move this thread to our player General Discussion section of the forum, to see if there are other players who would like to contribute to this too and so it can be seen by a larger audience, including our game devs and community team.
If you have any more feedback about the game, please make sure to post this in our General Discussion area of the forum, as the Player Support section is more for bug reporting and technical issues, thank you!
Hello @nox_17 thank you for your question. The 20% discount code after 100 unit redemption can be used on most games and DLC/Season/Year pass content as long as that content has no other discounts or offers applied to it at the time. Hope this helps, please let us know should you have any other questions?
Hello @youneverknow I am sorry to see you received a ban for a disconnection from the game. This error code is known to us.
If we ever have maintenance, degradation, or outages on our game servers or services, that may affect our player's ability to connect to our games, we will most likely create a temporary notification banner at the time of its event, on our Help website here > https://www.ubisoft.com/en-gb/help
As there is no maintenance ongoing at this time that could have caused this, please try the steps in ou...
Hello again Harry, thanks for letting us know this issue is still present after the last update 13.2.
I will forward this to the team and we will get back to you and everyone else in this thread, should our QA team need any particular additional info.
Hello @hwusam thank you for reporting this possible bug. In order to investigate this further would you be able to provide us with a video of this issue occurring in your playthrough?
If you are unsure of how to do this, please see our Anno bug reporting guide here >
https://discussions.ubisoft.com/topic/110789/how-to-report-a-bug-in-anno-1800/1?lang=en-US
Hello mcetnar, thank you for your sharing your thoughts on this.
I will move this thread to our player General Discussion section of the forum as this issue has been confirmed to be working as intended when it was raised with the Anno team. We will move this thread to see if there are other players who would like to contribute to this too and so it can be seen by a larger audience and our devs.
Hello @kaaptaany, thank you for your post. The portraits not unlocking after completing an achievement is an actual bug we are looking into at the moment. We hope to fix this in the future with a future update, I am sorry for any inconvenience caused in the meantime!
Hello everyone thanks for getting in touch with us about these crashing issues when using DirectX12.
We understand that some of you expereince this when the game is been idle for some time. would you please specify exactly how long the game is idle for when the game crashes, so we may document this, as we had a previous report into this a while ago?
This guide contains the most common fixes for issues caused by Windows permissions, hardware, software, corrupted files and out of date drivers. If you haven't already done so, please follow each and every step in the guide to see if this can relieve some of the idle crashes on your system >
https://www.ubisoft.com/help?article=000061047
As issue was previously under investigation by the ...
Hello everyone, I have looked into this issue and can see this may be resolved in a future update, thank you for bringing this to our attention, we won't need any further images of the portraits not unlocking for you.
Thank you for all your help, we hope we can update you on this soon.
Hello everyone, thanks for recently posting about the UI issue you experienced with the Docklands and scrolling down the islands list.
Our team have been investigating this and understand that if you have 12 or more islands, you will witness the island's names become cropped. This issue is still being looked into now for a possible fix in a future update, but our teams will always prioritize major bugs first such as progression blocking bugs over others.
We will update you when we know more information to share on this particular UI bug, thank you.
Hello @gaaima thanks for posting about this. For these types of missing rewards, we ask players to get in touch with us over a support ticket, so we can check your account privately for ownership of these games and check they have been launched and played for at least an hour.
If you meet all of these requirements, would you please contact us privately about this over one of these links so we can check your account >
Ubisoft Email/Live Chat support - ...
Hello @harm181 can I ask where you bought the pass from, and where you bought the base game from, just so we can check this content is compatible with your version of the game?
Some players have reported signing out of both launchers, closing them, the relaunching allowed the Year Pass to then be accessible, are you able to test this also?
Hello @jackforthefun, thanks for posting.
I have also seen your post in the Steam forums just now, thanks for letting us know you were able to resolve this issue by logging out of both Steam and Ubisoft Connect, closing the launcher, then relaunching and logging back in with the correct accounts.
Hey A former User, I am sorry to see you have been unable to link the accounts you had hoped to, due to no longer having access to your old Xbox accounts or old email addresses/
We have these procedures in place to better protect player accounts and also stop the creation of multiple Ubisoft accounts, which breaks our terms of use. We will however pass your feedback onto the team who handle these queries. My apologies, we were unable to assist you this time around resulting in you closing your account.
Hey A former User, I am sorry to see you have been unable to link the accounts you had hoped to, due to no longer having access to your old Xbox accounts or old email addresses/
We have these procedures in place to better protect player accounts and also stop the creation of multiple Ubisoft accounts, which breaks our terms of use. We will however pass your feedback onto the team who handle these queries. My apologies, we were unable to assist you this time around resulting in you closing your account.
Hello @AngriusMaximus,
Thank you for getting in touch with us about your Season Pass content that has not been delivered.
I have gone ahead and created a private support case for you and you should receive an email from us shortly.
We will troubleshoot this for you further over a private support case with 1 to 1 support, instead of over our public forums, so we will lock this thread now. Please check your emails inbox for our message soon.
You can also view and add a comment or files, to your support case, anytime, by clicking on this link here > https...
Hello @tideman92 thanks for getting in contact and sorry to see you are not receiving your rewards.
Are you able to capture a clip that demonstrates you are not receiving particular rewards, so we can ask our Division team to look into this further if necessary? To send us a clip of this happening in-game >
Please press your Xbox controllers share button, which will enable you to capture a clip then upload it straight to YouTube or Twitter. After uploading you should be able to post the URL link to the video in this forum thread for us to view with greater detail...
Hello @r4ptor-77 thanks for letting us know of your missing sound effects in-game after reformatting your PC and installing a few new components.
There are a few steps I can advise checking to resolve this, but first I would highly recommend looking through Microsoft's own support guide, as this covers the most common solutions for this type of problem on PC >
...
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