Thank you to everyone visiting this thread, who would like to report players found to be cheating or acting toxic in-game via voice chat.
Just as in Siege, we have a Report A Player tool in-game we would prefer you to use, so that this may flag a particular player's account to us.
Please see our guide on how to report other players for their behavior, here > https://www.ubisoft.com/en-gb/help/rainbow-six-extraction/player-safety/article/reporting-a-player-in-rainbow-six-extraction/000100595
Thanks for the reply @manolo427 and thanks for trying to record this anyway, even if you were not able to capture it.
Would you please take a look at this guide and run through all the steps listed? This support article contains some of the more common fixes for technical issues on PC and covers permissions, hardware, software, and corrupt files, that could potentially cause this >
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Hello everyone, thanks for contacting us about your Extraction game missing in Ubisoft Connect, after renewing your Game Pass.
If you have previously claimed the Ubisoft game on PC Game Pass, and then unsubscribed from the service, the game will not remain on your account.
If you have encountered this exact issue, please contact us privately via the following links and let us know your Ubisoft email/username and your Xbox gamertag >
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ...
Hello ENPI2_osu, thank you for your sharing your thoughts and ideas on this.
I will move this thread to our player General Discussion section of the forum, to see if there are other players who would like to contribute to this too and so it can be seen by a larger audience including our game devs and community team, as this is not an issue that the Player Support section, can currently assist you with. Thank you.
Hello @manolo427 thanks for posting about this mouse issue you have encountered.
Can you tell us what platform you are playing the game on, Xbox Game Pass PC, Ubisoft Connect, or Epic, so we know which platform it may be affecting?
Do you also have any background applications running, that could be causing interference with your mouse controls, such as RGB software or other game launchers? If so, can you please follow this guide to disable these programs from running in the background on the launch of your PC >
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Hello A Former User, thanks for getting in touch with us. I have seen a similar issue reported in our Rainbow Six Siege game, but not in our Extraction game.
Are you able to provide a video to show us this bug in action with the mouse disappearing in Extraction, if you are able to capture this? If you are using a Windows 10/11 PC, you should be able to record a clip using the free Xbox Gamebar overlay, using the Windows and G key, then selecting the capture/record option. You can then upload this to a website such as Youtube/Imgur/Twitter and post the URL link to view.
Can I also ask if this mouse issue has existed since you began playing the game, or is it something that has only happened recently to you, so we are aware of how long this has appeared in your game?
Do you also have any background applications running, that could be causing interference with your mouse controls, such as RGB software or other game launchers? If so, can you please follow this...
Hello @Chokeabo and @NanashiSarimasu, thanks for bringing this stuck at airlock issue to our attention.
Our extraction team reached out to us and asked if you h...
Hello @SkypherDZN, just a quick follow-up. This is the letter you must pick up > 
If you still experience issues with this world event after picking up this letter, please send us another video demonstrating you have also acquired this letter from the church roof, thank you.
Thanks for the confirmation @iitr, I will mark this thread as resolved for now and highlight Clearwater/Arau's post as the resolution.
For those of you wondering what this setting in Windows may look like, here is an image > 
TLS security settings can also sometimes be disabled in Windows 7 and 8.1. To ensure that the TLS the game and launcher need are available on your machine, please also update your operating system to its latest version, by installing any outstanding updates, as well as checking these TLS settings are enabled above, as shown in the image, in your Window's Internet Options setting.
Hello @grahamtheplumbe thanks for posting about this and bringing this to our attention.
Is it possible you can record a clip of this for us, so we can see if we can replicate this under the same circumstances?
Did you notice any lagging issues on the server at this time, rubberbanding players, or major changes in your ping when playing, that might have been network issues causing your grenade launcher actions not to be seen?
If you are using a Windows 10/11 PC, you should be able to record a clip using the free Xbox Gamebar overlay, using the Win...
Thanks for getting back to use @tony_the_shark7
Uplay was the name of our older launcher. The newer launcher that Uplay should have updated to, is called Ubisoft Connect. Can you please check our Ubisoft Connect website to make sure you have this Connect launcher installed first of all? The download link will be located in the top right > ...
Hello there @sebaxsxazo, thank you for getting in touch and I am sorry to hear you have had some trouble trying to make a purchase.
Sometimes it can take up to 48 hours for a game, or content, to be delivered digitally from the Ubisoft Store to your game and account.
During this time you should receive a transaction confirmation email, to the email you have connected to your Ubisoft account. In this email, you will have your order number, date of purchase, price and currency paid.
You may also be able to view your past and present orders, from your 'My Orders page of the Ubisoft Store too >
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Hello @DarkHoursSoak thanks for reporting this!
I have removed the video link as naming and shaming goes against our forum rules, but I will make sure to pass this video on with those player names to check too.
If you come across anything like this in the future, please contact us privately and send us any links you have via one of these support sites instead, so we can look into this further and gather the necessary details, thank you >
Twitter Support - ...
Thanks for letting us know about this x41x6ex64x79 and glad to hear you have not had any issues with your particular Razer Series X controller.
As Ubi-TheBerry suggested, for backward compatible titles of ours like The Division 2, when playing on next-gen consoles or controller on PC, it is best to use a wired connection when you can for the most stable connection, and remove any dongles or devices you may have attached to the system.
The newer XBSX and PS5 controllers are not officially supported in the system requirements of the game. Though some variations of the controllers may work without issue, this compatibility can not be guaranteed.
You can see our officially supported peripheral list here > ...
Hello EternalJosh, thanks for coming back to us, and letting us know you did not use the transmog system.
Could you please give us the exact name of armor - was it the Modraniht Ceremonial armor or another? Did you purchase it from Norvid twice, by accident?
We know some armor and weapons can be duplicated when upgraded, so we need to ask you these questions to make sure this is not the same issue.
Hey @eternaljosh thanks for posting, could you give us the exact name of challenges you have completed that are not completing for you, so we can see if any other players have the same issue?
If you are doing any of the time-limited challenges, has a full 24 hours passed since you completed the challenge and what platform are you playing on, please? Sometimes there can be up to 24 hours delay for these actions to synchronize on our server and knowing the platform will allow us to see if this is affecting one particular type of platform.
No problem spirantcrayon22, we will keep an eye on the threads to see if there are more examples of any off AI behavior when enemies try to attack Eivor. For now, we can consider this feedback on the enemy's fight mechanics, rather than a bug until we have some more footage to view. Thanks for reporting this.
That's great, thanks for another video there bielik01. Thanks for letting us know a few of you have spotted it in your playthrough too, I will report this to our team now so they are aware of its location.
Hello spirantcrayon22 thank you for your feedback on the enemy AI during this weekly quest. Unfortunately, I am unable to view that video, I get a 502 bad gateway error. Are you able to reupload or do you have the clip set to private?
Hello @spirantcrayon22 thanks for posting!
Thank you very much for this video and for showing us the exact location on the map. Can I ask, do you have any previous save files you can load to check if this mystery glow spot exists in each of your saves, in that exact same spot, to make sure it is not this specific save file that is affected but all save files?
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