Ubi-Milky

Hello @allesiskaal I am sorry to hear of your recent save games becoming corrupted. Can you please let me know if you have seen a "Data Corrupt!" displayed on the save file itself when you go to load them?

If so, I will need to open a private support case for you so we can investigate this further and direct your case to our Valhalla escalations team. Let us know when you can.

Thanks for suggesting a possible fix to another player kasaj39846. We are only able to assist in these forums, if a player can translate their original message to English, so we will await their reply and see if they come back to us. Thanks for providing some help.

Hello @nova_svn sorry to hear of your sound issues after the last update.

Can you let me know what kind of audio setup you currently use on PC, do you use a particular kind of speaker, or a particular kind of headphone, just so we know what device you use for audio?

After a Windows or game update, Windows can sometimes change the preferred audio device your PC uses for the game, in the Windows settings. Would you be able to try all of the following steps which contain the most common fixes for missing audio, after verifying your game files as you have done so already >

1. Some of our games that support 5.1 and 7.1 surround sound, may be configured incorrectly on your PC sometimes, so certain audio channels such as voice lines or s...

Hello nelliama, I am sorry to hear you are having trouble with this questline, right near the end.

Are you able to upload a video of the issues you are having, showing what happens when you try to interact and read the letter, so we can see this in detail and check to see if anything matching this has been reported to us?

PlayStation consoles should give you an option to record a clip using the share button on your controller, then your console will ask if you would like to upload this to YouTube or Twitter, where you can then share the URL link with us, for us to be able to view. 

Hello @yameto6278, sorry to hear you have had trouble trying to preorder the Ragnarok expansion.

This is our en-gb link to be able to order the expansion from our Valhalla website > https://www.ubisoft.com/game/assassins-creed/valhalla/buy

Using this link above, you can select your preferred platform.

This is also our direct link...

Hello kingslanding570, thanks for lettting us know you also have an issue with this tomb.

Are you able to upload your save file to the cloud for us to access it?

Are you also able to record a quick 1-minute video, so we can see how you are unable to interact with the pad that you need to? We have had very few reports of this issue so far.

If you are using a Windows 10/11 PC, you should be able to record a clip using the free Xbox Gamebar overlay, using the Windows and G key, then select the capture/record option. You can then upload this to a website such as Youtube/Imgur/Twitter and post the URL link to view.

Xbox and PlayStation consoles should give you an option to record a clip using the share button on your controller, your console will then ask if you would like to upload this to YouTube or Twitter, where you can then share the website's URL link with us in this forum, for us to be able to view this too.

Hello archsh3riff, thanks for reporting this glowing effect.

In order for us to report this, are you able to show us a screenshot of the exact location on the map, where you found this glow inside a Winterscire church? Do you also have a save file that is uploaded to the cloud, that we can access?

Hello borisskyman thanks for reporting the issues you have encountered whilst playing on laptop with a DualSense controller.

This controller is supported by the game on PC/laptop, but we ask players to use the controller with a USB wire to avoid any issues, you can read more about this in our supported peripherals guide >
https://www.ubisoft.com/en-gb/help/assassins-creed-valhalla/gameplay/article/supported-peripherals-for-assassins-creed-valhalla/000080338

Thank you for reporting the issues you experienced with the Xbox Gamebar app, I have not experienced this myself whilst using the Xbox gamebar, but have yet to test this with a PS5 controller. It may also be worth your tim...

Hello solo22rogue, as previously mentioned above, this issue is under investigation, so we will be unable to resolve this for you at this present moment in time, however, I will pass your cloud save onto our QA team to help with their efforts, thanks for letting us know what platform you play on.

Hello friend, thanks for posting. The camera design and view, that appears slightly to the side of Eivor is by design, compared to previous entries where the camera would be centered behind the main character. This new off-centre camera angle/view, is intended by design and not a bug.

Hello HIDDEN1NE, thank you for answering those for us.

We know this issue with Opals has been reported before which players experienced on the Ireland map, but now we understand it can affect other places on the Atlas too. For some players, it can be a synchronization issue and the opals can appear in the inventory after 24 hours, after a delay to synchronize this information with our server, with the Opals being a type of currency.

I will pass your answers along to the team investigating these missing Opals, thank you for your help with this.

Hello everyone, thanks for letting us know of your experience with collecting shards in 'Counting Sheep'.

We understand that this mission can bug or appear bugged for some players, who are unable to interact with the shard, or where the shard may remain on the map after collection. We are planning a fix in an upcoming update for this particular issue. We will do our best to update you in the forum when we know more. In the meantime, please keep checking our patch notes for the game when it is next updated. Thank you for your patience

Hello threeducks1994 thanks for reporting this crashing issue with the Atlas you have encountered, I am sorry to hear the issue occurs when trying to return from Ireland.

How many quests have you completed in Ireland so far and does the crash with the Atlas still occur, after completing a few more main Ireland missions?

Can I also ask you what your current recorded play-through time is, so we can check how many hours you have played and how much memory you have installed in your computer?

This support article contains some of the most common fixes for crashes and it covers permissions, hardware, software, and corrupt files, that could potentially cause this. Please run through ay steps listed you have yet to try. Should these steps not resolve this issue for you, it will at least help us rule out a few potential causes of this issue. >
...

Hello demon_degen_x thanks for getting in touch with us about this challenge.

The Viking for Hire connect challenge should unlock when you have completed 10 contracts for the Thousand Eye's merchants/Reda. We understand that this challenge was previously bugged, but fixed later in an update to the game.

If you are still encountering this issue now, can you make sure your game is fully updated to the 1.4.2 update, then link us to a video showing that >

1. The quest has already been completed in your journal menu,
2. The challenge is still locked for you in Ubisoft Connect overlay
3. The game menu shows the current update 1.4.2

If you can provide a video that shows all these 3 details, I will happily reopen our investigation into this bug for you, thank you.

Thanks for the reply orleanth, I will upload your save to our ACV QA team's investigation. If we need any more info from you, we will be in touch in this thread. Thank you for your help.

Hello @jpsala, the quest A Brewing Storm is currently under investigation, as we know some players are unable to find Dag and start this quest, or like you, [SPOILERS] are unable to kill Dag and finish the quest

As the fight is still ongoing in your video clip. it may affect your ability to interact with other NPC's like Valka, in the Ravensthorpe area, whilst the quest is still in progress. I will pass your video onto the team investigating to view.

Our team is actively working on a solution that will be deployed in our next Title Update. If possi...

Thanks for the reply thenorfolkian, I will highlight the best answer, to help other players know this thread has an answer and the quest is working as intended!