Ubi-Mushy

Ubi-Mushy



08 Oct

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    Ubi-Mushy on Support Forums - Thread - Direct

@terrorindeed Gotcha, thanks for confirming that information. I apologize for the late response.

I'd like to report this to the development team with some additional information on your system. Could you create a support ticket and upload your ...

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    Ubi-Mushy on Support Forums - Thread - Direct

@PlasticPapi Hey there! Apologies for the late response here.

What does your monitor setup look like? I recommend checking that your monitor(s) are set to their default resolution and refresh rate.

Please also run through the steps in this FAQ when you get a chance.

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    Ubi-Mushy on Support Forums - Thread - Direct

@nemesis05 Apologies for any confusion or frustration caused by this situation. If you have any specific feedback, I'm happy to pass that along to the relevant team.


28 Sep

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@Xixzik I do apologize for any frustration. The team works hard to respond to everyone in a timely manner, but things may be delayed depending on contact volume.


27 Sep

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    Ubi-Mushy on Support Forums - Thread - Direct

@robinotwilliams Hey there, sorry to hear you're missing those ornaments! Were you able to give the steps suggested by @Humility925 a try? I also recommend ...

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    Ubi-Mushy on Support Forums - Thread - Direct

@Scott_Harrison Hey there, sorry to hear this occurred! Could you share some screenshots of this issue? Also, are you able to load an older save game and see if this reoccurs?

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    Ubi-Mushy on Support Forums - Thread - Direct

@Gambi7 Hey there, thanks for reaching out about this issue! This has been reported to the team. Please watch this space for updates 🙂

@cherlo2 I've removed your case number to protect your account information.

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    Ubi-Mushy on Support Forums - Thread - Direct

@blendmode Hey there, thanks for reporting this! Could you confirm whether this issue persists after verifying your files?

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    Ubi-Mushy on Support Forums - Thread - Direct

Hi all, sorry to see you're running into this issue! I've passed this information over to the team for investigation. Please keep an eye on this forum for further updates.

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    Ubi-Mushy on Support Forums - Thread - Direct

@blendmode Hey there, thanks for reaching out! If you move the post office closer to that technician, does that fulfill their need?

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    Ubi-Mushy on Support Forums - Thread - Direct

Hey folks, sorry to hear you're all experiencing this issue since the update. I have forwarded this information over to the development team for further investigation, so in the meantime please watch this page for updates.

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    Ubi-Mushy on Support Forums - Thread - Direct

@karumati Hi Mati, thanks for reaching out to report this! Is the fertilizer silo the only DLC content you've noticed in this save game? Have you reached the requirements for any other DLC content?

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    Ubi-Mushy on Support Forums - Thread - Direct

@hundreAd1800 Gotcha, thanks for clarifying that. Could you verify your files and let me know if the order of ships is still different?


24 Sep

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    Ubi-Mushy on Support Forums - Thread - Direct

@WNCDeadpool Hey there, sorry to see you're missing that gear! I see you've opened up a support ticket for this issue, so I recommend continuing to investigate through that. The team will respond to your latest message as soon as they can.

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    Ubi-Mushy on Support Forums - Thread - Direct

@SirBrucelot Hey there, sorry to hear that didn't solve the issue. What model of controller are you using? Can you make sure that its drivers are fully updated?

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    Ubi-Mushy on Support Forums - Thread - Direct

@meda128 Hey there, sorry to hear your progress has gone missing. I'm not seeing any progress on your account, save games or otherwise; is it possible that you were using a different account to play the game on PC? If you know which account that was, you'll need to log into the same account to access your cloud saves.

For further assistance with this, I recommend reaching out through our support portal so the team can help with account recovery. Ma...

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    Ubi-Mushy on Support Forums - Thread - Direct

@betty0510 Hi Benedetta, sorry to hear you're missing the hull from that set! Could you share a screenshot of the hulls you have available to you so I can take a closer look at this?

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    Ubi-Mushy on Support Forums - Thread - Direct

@Dragon-Valkirye Hey there, sorry to hear you're also experiencing this. Could you also record a video showing the memory is complete but the icon is still on the map?

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    Ubi-Mushy on Support Forums - Thread - Direct

@JAMES_714 Hi James, please refrain from reviving old threads. As this thread is from 2 years ago, the crashing issues you and this other player have experienced are most likely not related to a particular patch.

To troubleshoot the crashes you're experiencing, I recommend running through our basic PC troubleshooting guide. If the issue persists, please create a ...

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    Ubi-Mushy on Support Forums - Thread - Direct

@azullFR Hey there, thanks for providing that detailed information! I've forwarded this to the team so they can take another look at this issue.