Ubi-Nacho

Hi there @SG_KoRrUPt10N @KrunchyKid @GodOfBeer

Thank you for reaching out in regards to missing your ...

@fingerlyrapid Thank you for getting in touch and sharing the details of your issue, as well as what you've already tried in terms of troubleshooting. Sorry to hear you're not able to launch the game at the moment.

I know you mentioned adding firewall exceptions, could you confirm if this is also the case for the BEService.exe, BEService_r6s.exe and BEService64.exe files? (Files are located inside the BattlEye folder in the R6 installation folder and in this folder C:\Program Files (x86)\Common Files\BattlEye)

Could you also make sure BEService64.exe has admin rights with steps in addition to the RainbowSix.exe.

If all this has already been done, can you please try a ...

@q-dzuki-san Hello there!

Sorry to hear you appear to be missing your charm for reaching plat 2 in Y6. Could you please take a look at our article for missing charms here.

Please let us know if you have any further questions!
Thank you.

@erkek2000 Hello there.

Thanks for confirming this for us!

Could you please try the following troubleshooting steps found here, to see if it helps with your voice chat issue.

In addition to this,...

@astrum_vulpa Hi there.

Thank you for letting us know these details! We recommend following all of the steps outlined in this guide to ensure that you always maintain a steady connection to our services. Regrettably Ubisoft Support is unable to lift any abandon penalties.

If this becomes a regular occurrence, however, please don't hesitate to get in touch so that we can look closer into this. The best thing to do would be to create a ...

@velikorocc Hello there.

Thank you for returning to the forums to make us aware the issue remains in 1.3.2.

We've passed this additional information on to the team, to let them know you are still affected by this after the update.

Any new information on this will be communicated via future patch notes, which can be seen ...

@thenorfolkian Hi there!

Thanks for sharing this issue with us, and with a video showcasing the bug. Sorry to hear you've been seeing Eivor behave in this way!

Would you be able to tell us:

• If you recall when this started happening?
• Are you able to describe how frequently this occurs?
• Have you noticed this behaviour in any other areas of the game?

Thank you!

@juru-winter Hello there!

Thank you for the report on not being able to interact with a tattoo in Oxenefordscire.

Would you please be able to share a short clip of the paper behaving as described, as well as it's exact location on the map? This will need to be forwarded on to the AC Valhalla team for further investigation.

Thank you.

Hi there @azullFR @bielik01 ...

@kingofhilo19 Hi there.

Sorry to hear that you've been affected by this particular issue. Apologies for any frustration caused.

Dual sense haptic feedback not working correctly since 1.3.2 has been brought to the attention of the game team, and they are currently investigating.

Would you be able to ensure your save file is synced to the cloud, so that we can forward this information to aid with the investigation?

Thank you.

@gladi8ordude Hello there!

Thank you for forwarding these videos to us, and for providing all of the details on your game's version. We've added all three videos to our ongoing report for lip-sync issues with AC Valhalla.

The game team are currently investigating. Once we have more news to share, it will be posted in our ...

@veelaru69 Hi there!

Thank you for letting us know these additional details. Sorry to hear you're seeing Eivor desynchronize quite frequently on both new and old maps.

Your feedback on this issue has been taken on board. If you have any further details to add to your report, or the bug develops for you at all, could you please post your findings here:
...

@kieron-stokes Hello there!

Thank you for bringing this issue to our attention. Sorry to hear you've found that this element of the outfit disappears/reappears as you hide your shield.

Would you be able to share a video clip of this happening for us to forward on to the game team please?

Thank you!

Hi @SpirantCrayon22

Thank you for posting this additional information for us! As investigation is underway, please be assured that while some players may not have been vocal about this recently, the problem continues to be investigated. Please feel free to check our ...

@corylee19 Hello there!

Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.
 
If you'd prefer to receive support in your native language, you're welcome to create a support case on our website - https://www.ubisoft.com/help

If you still require assistance and would like to request support in your preferred langua...

@dilu122x Hello there.

Sorry to hear you're seeing long loading times with Assassin's Creed Valhalla. Would you be able to take a look at our PS4 troubleshooting guide, as this offers steps that can help with game related issues such as this one.

Once you've carried out these steps, if you're still experiencing longer...

@oeystein123 Hello there.

Sorry to hear you're seeing crashes with AC Valhalla.

I understand you've already followed some troubleshooting steps to help resolve the issue. Could you please take a look at our PC troubleshooting guide here and ensure you are able to try all of the steps you have not yet tested.

If you continue to ...

@meplayinggta Hello there!

Thanks for sharing these details with us, sorry to hear you appear to be unable to progress the legend of Lugh mission.

Are you able to fast travel at all? Could you try travelling to and from the area to see if anything changes?

Could you also let us know if the issue persists after relaunching the game?

Thank you.

@parlagulf Hi there!

Not a problem, thank you for reaching out.

We appreciate you returning to the forums to let us know what worked for you. Hopefully if any other players encounter this issue, they will be able to follow the same steps to resolve it.

If you have any more questions for us, please get in touch and we'd be happy to assist!

@parlagulf Hi there!

How strange. Thank you for coming back to the forums to let us know the issue appears to be resolved.

If you encounter this issue again, or have any other questions or queries, please get in touch.

Enjoy Valhalla!