Ubi-Nacho

Ubi-Nacho



05 Apr

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@wild_card_7 Hello!

Thank you for this report on the SIG 556 not being able to have the Linked Laser Pointer mod equipped.

Would you be able to capture a clip of this happening, so we can take a closer look at what's happening when trying to equip this mod?

You can upload this clip to a video/file sharing site like YouTube or Google Drive, and post the link in your reply to share the video with us.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@youmustwearface Hi there.

Apologies for any misunderstanding here. Thank you for taking the time to share some further details with us.

We've passed along your comments to the team, and we'll be in touch once we have any additional information on this for you.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@td2-tv Hello there!

Thank you for the provided clips, and help with identifying this issue.

We've forwarded on the details in your report, and let the team know that this is directly affected by the size of the chat box.

Apologies for any inconvenience caused. While the team investigate, should you have any further questions, please be in touch.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@lordofsidious Hi there. Thank you for your reply here.

Following our connectivity articles is a way to ensure the software has its best chance of being able to communicate with our services. Making sure that this troubleshooting is carried out allows us to fix common problems, or move on to more tailored troubleshooting. Attaching your system inform...

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30 Mar

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hi there @KingBeard @VasilyZaitsev42

Thank you both for these reports! The game team are currently investigating issues affecting weapon names when upgrading t...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@d-warrior Hello there!

Sorry to hear you're only seeing one daily contract available in the 'Thousand Eyes' DLC area.

Would you be able to tell us if this has been the case since reaching this area, or if this is an issue that has started recently?
If you head to another area first, like Ravensthorpe, is there a normal number of contracts available?
Can you also let us know if this happens consistently, every day?

If you're able to capture a clip of this happening, so that we can forward the details on to the team, it would be much appreciated....

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hello there @pesto

Sorry to hear you've not seen any fire damage to enemies when using the weapons from the Dragon pack.

Would you be able to confirm for us if you're seeing any additional damage to enemies when using a heavy finisher with these weapons? If this is not the case, would you be able to provide us with a clip of this issue, so we can forward this on to the game team? You can upload this clip to a video/file sharing site like YouTube or Google Drive, and post the link in your reply to share the video with us.

Many thanks.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hi @Azhrei21

Thank you for posting in this thread and sharing your insight on Synin's mechanics. It's really appreciated.

Hey @TYPE1GAMES Glad to hear that ...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@rogueyautja Hello there.

Sorry to hear about these issues you've been having with AC Valhalla.

Could you confirm for us if the Hugr-Rip 'resetting' once you reload a save? Would you be able to provide us with a video that demonstrates this? We can then forward this to the game team for investigation. You can upload this clip to a video/file sharing site like YouTube or Google Drive, and post the link in your reply to share the video with us.

Can you also tell us if you have any active quests visible at all in the quest log? Are you able to provide us...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct
Hey again!

No problem at all, we hope that you're able to enjoy Hyper Scape once our services are back online.

These forums are due to be closed shortly, however you'll still be able to reach us via any of the following:
Ubisoft Support Website - http://support.ubi.com/Cases/New
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more
Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@luigispcrew Hi there!

Sorry to hear that you've not received this armour.

Would you be able to tell us if you've not received specific parts, or if you're missing the entire set? We'll need to pass this information on to our team for further investigation.

Could you also ensure your save is accessible on the cloud for us to take a closer look? To do this:
• Create a manual save before ending your session.
Wait a minute or two after the save animation has finished.
• Open the Main menu and choose Quit to Title Screen.
...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct
Hello there Gotika-6.

Thank you for posting here, sorry to hear that you've not been able to connect or submit a report to us.

Our Hyper Scape team are aware of an issue affecting connectivity, and are working to have this resolved as soon as possible.

Please feel free to check the status of the servers here:
https://www.ubisoft.com/en-us/game/hyper-scape/status

Apologies for any inconvenience, we appreciate your patience during this time.

25 Mar

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@asyriion Hello there!

Thank you for reporting that your key binds have been reset since the season began.

Sorry to hear it's been difficult to revert these back to how they were originally. Could you please share a few more details with us, on what is happening specifically that's making your binds difficult to change? We'd be happy to take a closer look at this for you.

Many thanks.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hi @TheSun15

Sorry to hear about this crash and freeze you've been having in-game.

Thank you for detailing which steps you've already tried. If you've not already done so, please see our PC troubleshooting guide for any steps you may not have tested yet. These should help us to rule out the more common causes for crashes.

...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@art3m1s-g3r Hello there!

Sorry to hear about these longer queue times you've been seeing when playing specific game modes.

So that we can investigate this issue further, would you be able to tell us:

  • Do you consistently see longer wait times, similar to your initial report, across different play sessions?
  • Your current region?
  • The time of day that you're seeing these waiting times?


Thank you.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@ara_ara_ Hi there.

Thanks for posting here, sorry to hear about these disconnects.

Would you be able to let us know which platform you're playing on currently, so that we can advise some steps to follow to help prevent this from happening in future?

Please be aware, bans are administered by an automated system and as such, Ubisoft Support are unable to lift them.

Many thanks.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@stopthelag Hi there!

Sorry to hear that you've been experiencing lag when playing on PlayStation 4.

We'd like to recommend following the steps available in our PS4 connectivity guide here. These should help ensure you have the best connection to the R6S servers possible.

If the issu...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@sleepyghost21 Hi there.

Would you be able to let us know the specific tier/items you are missing from the battle pass? If you're able to provide us with screenshots for this, we'll then be able to ensure you have any rewards that should have been granted.

Many thanks.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@zeroxungo69 Hi there.

Thank you for posting these details here, sorry to hear you're having trouble with your graphical settings resetting in R6S. 

This issue has already been reported to the team, and is under investigation. We're unable to provide an ETA for this, apologies for any frustration caused.

Please keep an eye out for more information on this through our ...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@mrhappylikesyou Hi there.

Sorry to hear about this issue you've been having with infinite load in R6S.

We'd like to advise working through our PC troubleshooting guide found here, which can help with common technical issues. These steps can also help us to narrow down the cause of the freezing/game suspension, should the problem remain after trying them.

Let us know how you get on!