Ubi-Nacho

@strokemyouioui Hello!

Thanks for posting to Ubisoft Discussions. Sorry to hear about the difference in GPU usage between these two accounts.

We appreciate all the details of the investigation you've done so far, and the inclusion of your system specs. Currently, your in-game settings are tied to your Ubisoft Account, therefore we'd advise you to ensure that you have the exact same settings on both accounts, to see if the issue persists.

You will be able to locate your GameSettings.ini file in your Documents (C:\Users\CurrentUser\Documents\My Games\Rainbow Six - Siege\) and you can check both files for both of your accounts, which will allow you to also see if settings match.

If this doesn't solve the issue, try deleting ...

@chewyy-_ Hi!

Thank you for reaching out to us about this issue you've been seeing, with choppy/jittery movement in-game.

To help us narrow down what could be causing the issue, can you tell us if you're seeing any stuttering with your mouse movement at all? We'd also be interested to know if this is affecting any keys other than W and D?

For testing purposes, could you try binding the movement to something other than W,A,S,D, to see if this makes a difference for you?

Many thanks.

@sugarpapijosh Hi there.

Sorry to hear about these disconnections you've experienced. Thank you for including the error code in your post, it's much appreciated.

Regrettably, Ubisoft support aren't able to overturn any temporary bans placed on your account, and this would also apply to any changes to statistics and MMR.

We'd like to recommend following the steps available in our connectivity guide ...

@mcgurgen Hello there!

Sorry to hear that you've not been seeing your stats updating for operator K/D, or time played etc.

Apologies for the delayed response to your post. As it's been a little while since you encountered this, can you tell us if the problem remains? If your stats still have not updated, we may need to gather some additional information, to forward on to the team.

Thanks again for your report, it's much appreciated.

@rambobambibambo Hi there.

Sorry to hear about your experience with the missing Hard-Breach sound effects, before they explode, since returning to R6S.

This is in fact a bug, and has already been reported to the team for further investigation. Once more news on this becomes available, we'll be posting in our ...

@imbigfabio Hello!

Thank you for posting these details here, sorry to hear you're having trouble equipping Caveira's elite silencer gadget.

If this does not equip when equipping the uniform, as mentioned by ...

@sneezy_dwarfy Hello there!

Thank you for reaching out here, apologies for the delayed response.

We ask that players wait 48 hours, after claiming the twitch drop, for it to appear in-game. Would you be able to let us know if you're still missing this particular drop?

Many thanks.

@ambiguous_64 Hello there!

Thanks for posting here. Apologies for our delay in getting back to you on this issue with your middle mouse button.

We can see that you're having no issues when binding this action to another button/key. Would you be able to let us know if you're seeing any similar issues across other games, or is this seemingly only affecting R6S?

Additionally, for testing purposes and if you're able, can you tell us if the problem persists when using a different mouse?

Similarly, for your prompt in-game to press '2,' if you re-bind this, are you able to see more than one prompt appear?

Many thanks.

@bygonedream Hello there!

Thank you for taking the time to report back to us on this, we're glad to hear that this doesn't seem to be related to/affecting your connectivity in-game. We appreciate you adding in your file path too.

If you do happen to see a difference after turning off match replays, feel free to get back in touch, as we'd be interested to know.

@schmarnica Hi there.

Sorry to hear about the issues you've been having with this error code in R6S.

Please note, regrettably, Ubisoft support is unable to lift any temporary bans placed on your account.

If you've encountered some connectivity issues with your game, you will find useful information on to prevent this happening again in future here.

If the issue persists after following the steps provided, let us know, and we'll take a closer look for you.

@kingswimmerpt Hello!

Sorry to hear about the difficulties you're facing with your linked PS4 account at the moment.

You should be able to unlink your PS4 account by following the steps outlined in our guide here. If you happen to need any further assistance with this, however, please let us know, and we'll be happy to help.

Many thanks.

@rambobambibambo Hi there.

Sorry to hear about this connectivity issue you've been having. It's strange that you've only found this to be the case when in the solo queue.

We'd like to advise working through our Xbox connectivity guide found here, which can help with common connection issues. These steps ca...

Hi there @ASpicyUwU

Thanks for posting here. While Ubisoft support aren't able to alter this system in any way, or lift any temporary sanctions, we can still pass this feedback on for you.

Regarding connection issues with R6S, following our connectivity article here, is a way to ensure the software has its best chance of being able to communicate with our services. This can help prevent any future disconnects.

If the connectivity issue persists after following these steps...

@tevjan Hi there.

Thanks for posting to the forums. Sorry to hear that you've had difficulties opening a support case with us.

We can see that you've already tried some troubleshooting steps to try and resolve this crash on launch, but could you please take a look at our guide here and follow any steps you've not tried already?

After checking this guide, if the issue persists, please reply here. We'll be able to open a support case for you, so that you can share your system files with us for further troubleshooting!

Hi there @AW7777777 @mcetnar

Thanks for posting here to report the issue remains for you both. Apologies for any inconvenience caused by this not receiving a fix in up...

@AW7777777 Thank you for posting here, and sharing some further information on a workaround that you've been using.

@agostini01 Thanks for confirming this workaround...

@listapad Hello there!

Sorry to hear about this message appearing during gameplay.

This may happen if the game is not running the most recent update. Could you please verify the game's files to ensure the files installed are correct, and up to date?

If the issue remains, would you be able to tell us when you first started seeing this message? If you're able to provide a screenshot, that would be much appreciated!

Thank you.

Hi again @Very_Melon

After checking with the team, this is an issue that they are currently aware of.

This is a visual error, and the last two digits of the percentage are missing. If you were to select this option, please be assured that the correct value is 100%.

Once we have more information on the status of this issue, it'll be available in our ...

@icemunmun Hello there!

Thanks for posting to the forums. Sorry to hear about the difficulties you've been having trying to purchase the seasonal decorations pack.

We can see that you have opened a support case with us. As we may need to request some personal information, are you able to continue your support through this case? (Please do not share this case number here).

If you have any other questions in the meantime, please be in touch!

@mahundr Hello there!

Thank you for the inclusion of a screenshot showing this issue with rewards remaining locked. Sorry to hear that you've also encountered this.

The team are continuing to investigate this issue, and we'll be posting any further news on this here...