Ubi-Nacho

Ubi-Nacho



05 Mar

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hi! Just wanted to say thanks @Asterix201252 for helping out here, it's greatly appreciated. 🙂

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@tsundak Hello!

Thanks for posting to the forums.

Regrettably, there's no way to move the docklands main wharf, without also moving the modules too. Apologies for any inconvenience this might cause!

Let us know if there's anything else that we can assist you with.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@tsundak Hello again!

Thanks for posting these module limit details here for us, despite resolving the issue by levelling up.

We appreciate the detailed posts, as these may be able to help any other players to understand this mechanic too!

If there's anything we can assist you with, please be in touch. 🙂

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@natruxl Hello there.

Sorry to hear you've encountered an issue with the influence mechanic, and the "10 Influence per Zoo-Module" policy.

Thanks for the provided video to illustrate your point, and your system specs, it's much appreciated.

We've reached out to the team to bring this to their attention, and we'll be in touch again once we hear back.

Please let us know if there's anything further we can do for you in the meantime.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hello again @SirHarryPierce

Would you be able to provide us with a screenshot of your main menu, displaying the affected save file? We'll forward this on as part of a report.

Many thanks! 🙂

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@tsundak Hi there!

Sorry to hear that you've not been able to use the workaround described above successfully.

Our team continue to investigate this UI issue, and we'll be sure to update players once more news becomes available.

Please be in touch if you have any additional questions. Thank you.


01 Mar

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@tsundak Hello there!

Thanks for posting, and providing this save file for us.

Would you be able to confirm exactly which limits you're seeing on your modules, if they differ slightly from the ones posted by ...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@tsundak Hi there.

Thank you for posting to discussions, sorry to hear you're having trouble with the docklands main wharf menu too.
 
The team are aware of this issue and are actively investigating. Should the team need any further information, we'll be sure to reach back out here.

If you have any questions in the meantime, please be in touch!

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hi @Asterix201252 @Humility925

Thank you both for adding your experiences of the battle cruiser's behaviour, when escorting a cargo ship.

If you're ab...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@sirharrypierce Hello!

Sorry to hear you've encountered another similar issue, where things appear in game that are part of other DLC packs.

Thanks for the provided screenshots and video, it's much appreciated.

We've reached out to the team to ensure this issue is reported. Please be in touch if there's anything further we can do for you in the meantime.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@ladystouflette Hello there!

Sorry to hear you're having trouble locating files for Anno 1800, and that your cloud save is not functioning.

To help us troubleshoot this issue, would you be able to let us know if you're launching the game through Steam, or Ubisoft Connect? Despite not being able to locate any of the files, are you still able to play the game by running it from your chosen launcher?

If you'd like to know a bit more about how cloud saves work in Anno 1800, please see our guide here. Hav...

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    Ubi-Nacho on Support Forums - Thread - Direct

@ablatis Hi there.

Thank you for posting, sorry to hear you're also having trouble with this visual bug during festivals.

This issue is still under active investigation. We'll make sure the screenshot you've provided us is forwarded on, too. Restarting the game will allow this banner to reappear, however we understand that this is a temporary workaround.

Please keep an eye on the News and Announcements section for more information...

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27 Feb

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hello there @schrims

Thank you for providing this translation for us, it's much appreciated. Sorry to hear you're missing an SHD container for this project, despite collecting them all.

Could you please provide us with the following:

  • Screenshots or a video showing that all caches have been acquired. You can upload this clip to a video/file sharing site like YouTube or Google Drive, and post the link in your reply to share the video with us.
  • Which step of the main Expansion campaign you were on when you encountered the issue.
  • If ...
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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@nongenuine Thanks for confirming that!

Would you be able to try verifying the game's files to ensure nothing is missing or corrupt? Please let us know how this goes!

...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@lucastraversim Hello there.

Thank you for posting this twitter thread here, to bring this to our attention. Sorry to hear about the performance drops you've been seeing on PlayStation 4.

We appreciate that you've already tried a few technical troubleshooting steps to try and combat this. Would you be able to take a look at the steps outlined in our PS4 connectivity guide ...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hey @Noxious81

Thanks again for jumping in here to help out, it's much appreciated!

@ADFX1FALKEN Thank you for returning to the thread to let us know switc...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@phantomdogg Hello there!

Sorry to hear that you've returned to this spot in-game to find this out of bounds issue is still present.

Would you be able to let us know when you first noticed this happening? If you could also tell us if there's any other specific steps we'd need to take to replicate the issue, it would be much appreciated. How do you usually fix the issue/leave the area to continue playing?

We'll forward this information on to the team, so that they can take a closer look.

Many thanks.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@punning_clan Hello!

Sorry to hear about the issues you've been having with your controller and mouse with The Division 2.

To try and help narrow down the cause for this, and for the increase in lag, please could you try the troubleshooting steps provided here?

If either issue persists after following these steps, please could you let us know when you first started seeing this happen?

Many thanks.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hello there @yulaw1994

Sorry to hear that you're also seeing this issue with the Year 7 pass. Could you let us know if your PS4 copy of the base game has been purchased physically or digitally?

@wusakiki26 Hi!

We can see that you've since had a response from us on this through your support case. We'll be happy to continue this support through your case, however if you have any additional questions for us, we'd be happy to answer them here.

Many thanks.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@lie-nus Hello!

Thank you for getting in touch here with your experience of lag affecting a whole lobby.

Would you be able to tell us how often you're seeing instances of lag/high ping across a lobby?

We can also recommend our connectivity articles here, as a way to ensure the software has its be...

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