@illlillllliiil Hi there!
Thanks for getting in touch here regarding PaySafe payment options.
If the PaySafe card payment option is available to you in your location, it will be displayed on the Checkout page when purchasing your credits.
If you have any further questions, please be in touch!
@unxpected_rfrmd Hi there.
Apologies for our delay in response to you here on our forums. We can see that you've since been able to open a support case with us also.
Would you be able to let us know if you have received this code, or if you require any further assistance?
Many thanks.
@unxpected_rfrmd Hi there.
Apologies for our delay in response to you here on our forums. We can see that you've since been able to open a support case with us also.
Would you be able to let us know if you have received this code, or if you require any further assistance?
Many thanks.
Hi there @Eric-BLACKBURN
Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.
If you'd prefer to receive support in another language, you're welcome to create a support case on our website - ...
Hi @GetDunkedOn
Thank you for reaching out via discussions in regard to your account being banned. Regrettably, Ubisoft Support is unable to discuss any ban appeals over public channels. If you'd like to appeal a ban, you're welcome to reach out to us here:
Ubisoft Support Website - http://support.ubi.com/Cases/New
Twitter Support - ...
@alexxvidi Hi there!
Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.
If you'd prefer to receive support in another language, you're welcome to create a support case on our website - https://www.ubisoft.com/help
Alternatively, if you'd like to translate your query, we'd be happy to assist you here.
...
Hello there @Freeze333 @IlllIlllllIIIl
Sorry to hear you've experienced this issue with the mouse cursor.
Could you confirm for us if this happens when Alt+Tabbing out of R6S, as well as when quitting the game? If you're able to capture a clip of this happening to forward on to the team, it would be much appreciated. You can upload this clip to a video/file sharing site like YouTube or Google Drive, and post the link in your reply to share the video with us.
Thank you.
@sandman_mr Hello there.
Apologies for our delay in responding to you here.
As per our support article, we advise waiting 24 hours before attempting this purchase again. As the recommended time has passed, would you be able to tell us if you've been able to make this purchase?
If the problem persists, please let us know, and we'd be happy to investigate further.
Hi @AriaRasavar @sepehrsheikhani
Thank you for reporting this issue to us, it's much appreciated.
So that we can take a closer look at the issue for...
@jaden7666 Hi there!
While there may not be a specific category for ban appeals when creating a support case, please feel free to input the most applicable options.
Our team will be able to answer your query and pass you to the required teams if needed, after reviewing your case details.
If you require any assistance creating this case, please let us know, and we'd be happy to help.
@kanamoney Hello there.
Thank you for posting.
Regrettably, we are not able to share any further details with you concerning your ban in order to maintain the integrity of our internal systems. After our investigation, we are unable to lift this ban for you. All sanctions are the result of a thorough investigation following initial detection by our tools.
Please reach out to us should you need any further assistance.
@childerichd-fr Hi!
Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.
If you'd prefer to receive support in another language, you're welcome to create a support case on our website - ...
@pug-pug Hello there!
Sorry to hear about this issue you've been having with Caveira's elite pistol skin.
Would you be able to let us know if you've only found this to be an issue with this specific Caveira pistol? The team are currently investigating a similar issue with other elite gadget skins, and we'd like to gather reports of what's been affected.
Many thanks.
Hello everyone!
Thank you, @SyKe_coco for sharing this information with players.
@ShadowsAreScary Thanks for replying here to let us know that levellin...
@crimson-knight Hello there!
Thank you for getting in touch, and providing this error code for us.
When you refer to some fixes that you've already tried, could we confirm if this was the article that you've followed?
If the problem persists, could you please ensure you have the most up-to-date version of Ubisoft Connect installed?
Many thanks.
@caliistaken Hi there!
Thanks for posting. Sorry to hear that you're missing operators at the moment.
Would you be able to let us know how you own the game? For example, purchased from Ubisoft/Steam/Epic, Xbox game pass or Ubisoft+?
We'd be happy to take a closer look at this for you.
@bozo-r6 Hi there.
Thank you for your reply, to let us know this was a permanent ban.
Ubisoft Support has no ability to overturn a ban placed on your account, as all sanctions are the result of a thorough investigation following initial detection by our tools.
We are not able to share any further details with you concerning your ban in order to maintain the integrity of our internal systems.
Please reach out to us should you need any further assistance.
@lemeow-smc Hi there!
Apologies for our delayed response to you here.
If you're seeing a code that does not appear on our known issues list, we'd need to run through some troubleshooting to rule out any possible causes. Would you be able to tell us if you've been able to try any of the steps from our guide?
To help try and prevent these error codes from appearing, would you please run through all steps listed in this guide or any steps you have yet to check? This support guide contains some of the most common fixes for connection issues and can a...Read more
@jameslogan491 Hello again.
Thanks for reporting this issue with runes in SoP to us. We can confirm that this is not working as intended currently.
The team have opened an investigation, and we'll be posting any further updates in our News a...
@mikez19999 Hi there!
Thank you for posting all of this information here for us to check over, we appreciate you brining these issues to our attention.
Glad to hear that Eivor seems to have dropped this strange fishing catchphrase. We'll be keeping an eye out for any further reports of this happening. Should this return, please let us know.
Regarding the item duplication issue, we're continuing our work to gather as much information from players as possible. If you're able, could you please tell us:
devtrackers.gg