Ubi-Nacho

Hello there @Doerdy-Ruppi

Thank you for posting to our forums. Apologies for our delay in response to you here, we've since moved your query to our player support section.

Could you share a few details with us on exactly what is happening when the 'launcher bugs out' so that we can take a closer look for you?

We're sorry to hear about the game crash, followed by a 2-hour sanction. Ubisoft Support are not able to remove any sanctions applied by our automated system, regrettably. We can help troubleshoot this crashing, however, to help prevent any further sanctions. Could you please follow our PC troubleshooting steps ...

@knockaroundguy7 Hi there.

Sorry to hear you're seeing this connectivity error code. Could you confirm for us if you've been able to follow any of the connectivity troubleshooting steps provided by Ubi-Milky?

PS4 - https://ubi.li/12soI
PS5 - ...

@macattack-hpu Hello there.

Thanks for providing this screenshot of what you're seeing regarding ping at the moment.

As mentioned above, there are a number of possible causes for this. It may be down to an individual player, server issues, maintenance, your connection to R6S, amongst other things. Would you be able to let us know if you've followed the steps given below, or if changing your data centre has any impact on this?

We can also recommend our connectivity articles ...

@itzstashy Hello there!

Thanks for your reply here. We like to advise working through our connectivity articles here, as a way to ensure the software has its best chance of being able to communicate with our services. Making sure that this troubleshooting is carried out allows us to rule out common problems.
...

@mayosa7 Hello there!

Sorry to hear you've also encountered this issue with the statistics. Would you be able to answer the following for us if the issue persists?

Was the highest level save profile created on your Ubisoft account, or did you import an existing save from another account?
Do you recall which save profile you first created on your account? If so, what is the company level on that profile?
Do you use cloud saves and play on multiple devices, or do you just play on one device?

Many thanks!

@kiddomaddo Hi there! thanks for reporting this is fixed for you now.

@Asterix201252 thanks for helping out in this thread, it's much appreciated.

Pleas...

@majmun357 Hey.

Thank you for forwarding this video on to us!

We've created a Ubisoft Support case for you. You can update this case here, with your ga...

@dutchton Hello there!

Thank you for the report, we're sorry to hear same problem.

Would you be able to confirm for us if you've been able to try the steps suggested by Ubi-Thrupney, so we can rule out some common issues?

Can you make sure to verify your game files for me? This makes sure that nothing went wonky when you installed the update.

Does the issue persist after that step? If so, can you clarify if you've tried this with a new game as well, and if you faced the same issue?

It'd be very useful to have some screenshots...

@sleinad_kaj Hello there.

Thank you for confirming you've been able to follow the steps listed in the guide.

Would you be able to try:

• Disabling the music in your settings.
• Saving your game.
• Reloading the save.
• Enabling music in your settings again.

If this has no effect for you, we'd like to forward on your report to the game team. Could you please ensure your most recent save is available on the cloud?
• Create a manual save before ending your session.
Wait a minute or two after the save animat...

@lokuraah Hello there!

Thank you for posting this video here for us to take a closer look at what's happening with some daily quests at the moment.

Could you confirm for us how regularly you're seeing these missions appear, that you're unable to complete? Are there any other examples of missions you've accepted that you've not been able to complete, other than these targets that can't be killed?

Many thanks

Hello there @Gabytzu08 @EISENKRACKER

Thank you both for your reports and for the provided clip! It's much appreciated.

Our team continue to work on a resolution to this progress issue after killing Calder. Once we have more news to share, we'll be sure to update players.

If you have any questions in the meantime, please be in touch.

@avatarsage7 Hello there.

Thank you for providing us with a detailed update on how the game runs since following all the listed steps.

We'd usually advise against overclocking your GPU when running a Ubisoft title. Would you be able to let us know if you find the game freezes more/less when running The Division 2 without overclocking?

Many thanks.

Hello there! Thanks for posting here regarding skill points and the one-year pass.

We appreciate the help in this thread @Noxious81

@guest-34Sqk5fG Would you be able to confirm if this has answered your query? Please feel free to ask any further questions you might have.

@noxious81 Hello!

Thank you for offering this information here on the limitations of cross-play/cross-progression.

For further details, please see our dedicated cross-play and cross-progression art...

@subt3rfu5ion Hi there.

Apologies for any inconvenience caused by this. We can pass this along to the team as feedback on the Hardcore mode.

If you happen to have any other questions for us, please be in touch!

Hi there @QueequegEsq

We appreciate the time taken to gather these screenshots, and forward this report to us. Sorry to hear you've been unable to get this achievement to pop on Stadia.

We'll be sure to pass these additional details on to the team to aid in their investigation. If you have any questions in the meantime, please be in touch.

Many thanks.

@wxlfsangel Hi there.

Thank you for taking the time to post your feedback here. We're glad to hear you enjoyed The Division.

As mentioned, we'll be sure to update players and let them know if we have any information to share on Linux support!

If you have any questions, please be back in touch.