Ubi-Orion

@throwawayjack

Hey there

We've received reports of players who are unable to secure the prison in the quest Courting the Kings as an enemy spawned in a rock. 

The development team has been made aware of this issue and they are currently investigating it. Once additional information becomes available, it will be posted to the forums.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations.

We would also need a video of the issue if possible. Please upload it to a video hos...

@kinnado

Thanks for confirming that for us and we're glad to hear you've managed to resolve this. We are actively working on mitigating and preventing these crashes as much as we possibly can so hopefully this will be a temporary workaround.

@florian558

Hey Florian.

We're only able to offer support in English on this forum I'm afraid. If you're able to translate for us we'd be happy to assist or you can find the German player support forum here. Thanks!

@fgx1988

Hey there.

We'll certainly look into that for you but it's probably best raised via a support case as we'll likely need to request a few bits of info from you to investigate further.

You can reach us either through the support website by opening  a live chat session or alternatively through our social media accounts on ...

@hooliganthepooh

Hey there.

If possible can you provide us with a video of this we could report to the team, please? There is already a video in the thread but we need to verify the same issue persists on the latest version as there's been no other reports of this since November 2020. Thanks!

@spirantcrayon22

Hey there.

There is a known issue with this that's open at the moment but your description does sound slightly different to the issue that's already been reported. Are you able to provide us with a video we could take a look at if you're able to reproduce this?

@spirantcrayon22

Hey there

Thanks for letting us know. As mentioned by Keo if yourself or anyone else can provide a video demonstrating this happening we'll get this reported to the team for further investigation. Cheers!

@grifter0307

Hey there.

Sorry to hear about this.

Few questions for you if you don't mind!

Does this apply to all your save files? What platform are you playing on? Have you beaten the expansion and if so what area is your latest save in?

@jtsizzle

Thanks for providing that for us.

Just to double check are you on the latest version of the game? This issue was apparently resolved with a prior update and we've not received many other reports of this issue since so just checking all is up to date on your end. If the issue is confirmed present on the latest version I'll report this to the team.

@sgt_mitnick

Hey there. As advised above please continue to progress if you have not completed the river Rhine but if you're really stuck or you think you've done everything there is to do please consult the following. I have spoiler tagged this as it contains quest details for each section so wouldn't want someone accidentally stumbling upon the thread not wanting to know what was going to happen next.


spoiler

@sneakesteban

Thanks for confirming that. This has been passed on to the team for further investigation.

@quasar108

Hey there!

Thanks for the info. I would host the video somewhere first and then provide us with a link to the video if possible. Our file upload system on support cases has a file size limit so a link would definitely be preferred if possible as it might be difficult to compress it enough to allow it to upload. Cheers!

@hunhater2t8

All good! Glad it's sorted out for you and thanks for keeping us updated.

Cheers!

@changomorado

Hey there.

Just so we can absolutely sure can you confirm the name of the mystery you're unable to progress in please? Also if this issue is able to be reproduced if possible we would greatly appreciate a video demonstrating this for further investigation. Thanks!

@tof08000

Hey there.

These forums are English language only, if you are able to translate to English we can assist you here or alternatively we do have French language forums which you can find here. Th...

Hey there folks.

If anyone affected by this is able to accurately reproduce this issue on video we'd like to take a look and investigate further. Thanks.

@mod246

Hey there.

This particular forum is english language only, if you can translate to english we'd be happy to assist you here or alternatively there are german discussion forums you can find here if...

@azullfr

Thanks for the assistance, we really appreciate it!

@hunterr12

Hey there.

Thanks for clarifying that. Are you able to provide a video of this we could take a look at if possible, please?

@azullfr

Thanks for the assistance, we really appreciate it!