@cptnmorgan16
Hey there.
If it's not possible for you to provide screenshots that's fine but we'd like to submit your save file to the team for further investigation. It appears this account you're using on Discussions is not the account you're playing on, could you confirm the username of that account please? You don't need to manually submit a save file to us we can download it but please ensure your latest save file where this occurred is on the cloud. Thanks!
@deltapikatubr
All good! Thanks for the kind words, we appreciate it!
@dascapitolin
Hey there.
Requesting a video is standard practice for any game bug reported to us, this is not just limited to Anno 1800. If a video is not provided with an initial bug report it will almost certainly be requested at some point by the team investigating the issue so this is usually requested early on and in general with any bug report we like to provide as much information as possible to the team on as many fronts as possible. In this instance you've described a very specific mission bug so we would require if possible a video demonstrating th...
Hey there folks.
If possible could you provide us with a video demonstrating this we could take a look at?
@flachtyp
I'm sorry to hear that. If possible could you provide us with a video demonstrating this issue we could take a look at, please?
@asterix201252
Thanks. We'll get back to you on that case shortly.
@stew37
Sorry to hear that. As above if you're able to provide us with a video demonstrating this we would really appreciate it. Thanks!
@raveromega
I see.
If this issue continues to persist we'd recommend going through our connectivity troubleshooting here. If after doing so you're still experiencing issues please let us know. Thanks.
@damon-yeoh
Thanks for the additional feedback, we'll pass that on for you as well.
@pimpdaddy-kev69
Excellent! Glad it's sorted and you're happy with what you packed. Cheers!
@ichimaru
Thanks. As above could you also provide the requested screenshots by Milky?
@pimpdaddy-kev69
Thanks for confirming that for us. If you open a support case or update one that is already open letting us know that's the case one of our agents will then be able to check over your account and investigate further.
@pollo_nauta2000
Thanks. I've reported this to the team for further investigation. Can you confirm whether the issue persists on different outputs? IE if you're using headphones does the same issue occur with TV speakers? Thanks!
@kovbhoy
Hey there.
I'm sorry to hear about this. What exactly is the error message/code you're seeing please? If you can provide a screenshot of the message we'd appreciate it. Thanks.
@matidaboss
Hey there.
We can look into this for you but it's not something we can do over a public forum I'm afraid. If you haven't already done so please open a support case with us and we'll look into it with you. Thanks.
@herotyty
Hi there.
We cannot discuss or investigate bans or sanctions over the forums due to the sensitive nature of them. I will clarify though that you would not be permanently banned simply for letting your friend play on the account, if you shared the account with them and they did something else to warrant the ban however this is possible. If you wish to have further clarification on your ban this must be done via a private channel, either a support case or via our social media channels on Twitter and Facebook. Thanks.
@kashrush
Hey there.
Thanks for providing that for us. We'd like to investigate this further for you via a support case. If you haven't already done so please open one with us and we'll look into this further. Thanks!
@nooooooooooooon
Hey there.
Sorry to hear about this. If you haven't already done so please attempt the steps suggested by TheBerry above your post. If this hasn't helped out please open a support case with us and we'll be happy to investigate this further with you. Thanks!
@sangello
Hey there.
Sorry to hear that this issue has persisted for you for a long period of time. If possible can you provide the case number(s) for the previous cases you opened with us we could take a look at?
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