Ubi-Orion

@blutank24

Hey there.

Have you interacted with the SHD laptop in the campus? It has proved to be quite elusive for some players. This video I found demonstrates exactly where to find it.

@asterix201252

Hey there.

That's strange. If it's still showing your library as empty can you try clearing your cache and restart Connect to see it it appears?

Hey there.

If possible can you provide us with a video demonstrating this we could take a look at, please?

@iinoiz

Hey there.

Sorry to hear about this

Can you try running the game after a clean boot if you haven't already done so please for testing purposes?

@karafiniks

Hey there.

After changing the data center have you tried setting the file to read only to see if it sticks after doing so?

@hey-joejoecow

Hey there.

We're unfortunately not able to adjust MMR/ELO on an individual basis. Does this happen often? Does he receive a specific connection error at all?

Thanks for the additional info provided @Lie-nus we appreciate you helping out!

@djm6799

No worries! Glad we could help!

@masterofmules

That's really strange as as far as I'm aware we haven't received other reports of the DLC causing crashes but it does seem to be the case for you. As before please ensure your case is updated with that info and we'll report this to the Anno team once all troubleshooting has been exhausted. Thanks!

@and5566

Hey there.

For bugs we typically do ask for video as standard, if it's something you can possible provide. The reason is that even with the save file some issues can be difficult to replicate or reproduce unless exact steps are followed and a video allows us to see exactly which steps have been taken.

If it's not possible for you to provide for us that's fine I'll let the team know. I can see that this issue has been reported to us previously but we haven't had too many instances so it appears this is quite a rare issue you've encountered so we...

@cabdnor

Hey there.

Thanks for reporting this to us.

If possible can you please provide images and/or video demonstrating this we could take a look at and attach to our report to the development team please?

@luigispcrew

Hey there.

Ambianum should have been resolved with the latest update yesterday. Stinky but Deadly is still under active investigation.

@merkury90

Hey there.

Sorry to hear you've encountered this. If possible could you provide us with a video demonstrating you killing enemies with a sickle and your stats not increasing please? Thanks.

@procadman

No problem we understand it's not always possible to provide. Thanks for letting us know.

@azullfr

That's great, thanks for the update and glad it's resolved for you!

@spirantcrayon22

No worries! Thanks for keeping us updated on this.

@archsh3riff

Hey there.

If the advice offered by these other players hasn't helped please let us know. Thanks!

@OrcBeard92 ...

@ganjim_09ttv

Hey there.

Sorry to hear about this. What exactly is preventing you from progressing with this? Could you possibly provide any images or even better video to demonstrate this issue? Thanks.

@k1w1g33k

Hey there.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing. 

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either th...

@capnkel

Hey there.

The team is aware of this particular issue but there are no updates I can provide at this time as to when it might be fixed unfortunately. Apologies for any inconvenience caused as a result of this issue.