devtrackers.gg
@romain17260
Hey there.
We can certainly look into that for you but to do so you'll need to open a support case. We need to request some information from you so it's not something we can do via a public forum. Thanks!
@romain17260
Hey there.
We can certainly look into that for you but to do so you'll need to open a support case. We need to request some information from you so it's not something we can do via a public forum. Thanks!
@reha_-dx11
Hey there.
Thanks for your updates on this. Can you try the steps advised on this Steam Support article here if you haven't already done so?
@savagechug27
Hey there.
Are you signed in on the correct Steam, Epic and/or Ubisoft accounts where you purchased and linked the game? The most common reason for being prompted for a key is when you're signed on wrong accounts.
If you're not sure of any other accounts you have or you're confident this isn't the case we'll look into this for you via a ...
Hey there folks.
Apologies for any inconvenience caused as a result of these issues. The development team is aware of this. I have raised this and a few other threads regarding this with the team investigating this issue today.
@aotearas
Hey there.
Sorry to hear about this. We'll definitely look into this with you to see if this is a bug or working as intended but it's not something we can really investigate properly over the forums. I do have to confirm however that it's not possible to remove temporary sanctions as they're implemented server side.
If you haven't already done so and you'd like us to look into this please open a ...
@for3st
Hey there.
Sorry to hear about this.
Just to rule things out first of all have you attempted running the game after a clean boot to see if you see the same hits to performance? Also as you've mentioned you're on a laptop are you tracking...
@motbaconn
Hey there.
We'll certainly look into this for you but it's not something we can fully investigate over the forums so please create a support case with us if you haven't already done so. Thanks.
@bigcountry1807
Hey there.
Sorry to hear about this.
If you haven't already done so I'd recommend performing each step suggested here as well as full reinstallation. If after doing so the issues persist if possible please provide us with a video demonstrating this so we can pass this on to the team for further investigation. Thanks!
@z00z
Hey there.
Sorry for the delay in getting back to you on this. Few questions for you regarding this first of all,
When was the last time you updated the game?
Is the game installed to an external or internal drive?
Have you attempted verifying your installation?
Hey there folks.
If this is the "New Sheriff in Town" challenge this was raised with the development team, they confirmed the reward is 850 BP points and the showdown charm and not a pack. There was some confusion caused because the image of the charm makes it look like it's a pack reward which is not the case.
@ednec
Hey there.
Did you double check whether it's been updated after rebooting the game? Sometimes it's slightly delayed or it visually isn't updated when the match finishes but it has actually updated. If you have checked this and it still doesn't seem like it's been updated please open a support case with us and we'll take a look over your match record to see if we can work out what's happened here. Thanks!
@sibus-22
Hey there.
That's a strange issue and one that I don't believe has been reported to us yet. Does this same issue occur both wired and using bluetooth connections? Would you be able to provide us with a video demonstrating this we could take a look at? I understand that it's not the easiest thing to capture so we appreciate your efforts if this is something you're able to provide. Thanks.
@zeroimok
Hey there.
Sorry to hear that.
What rank are you currently at and what region server are you connecting to?
@rapozaum
Yep that's correct
Thanks for sharing your reports so far folks. I have passed these on to the team for further clarification on this.
@lennestal
Hey there.
I'm sorry to hear about this.
If you haven't already done so please open a support case with us and provide your system files so we can investigate further and try to pin down exactly what's causing this to occur. Please ensure you have also attempted every step suggested here...
@sdelansias
Perfect! Glad it's sorted out for you and thanks for letting us know.
@arranetic
Hey there.
Do you own the base game on Epic as well? if you own the season pass on a different platform this can lead to issues with incompatibility.
We'll certainly look into this for you via a support case if you haven't already opened one with us. Thanks!
@tonyemerson2009
Hey there.
This issue is open for investigation at the moment. To assist the team with their investigation if possible can you provide us with a video demonstrating this please? Thanks.