Ubi-Orion

Originally Posted by Jakub27blue
Yes, the problem is there all the time. When someone writes to me, I cannot reply to my message. This happens very often, practically every three rounds.
The files have been verified.

Thanks for confirming that. Can you try running the game after a clean boot and ensure that Ubisoft Connect is... Read more

Originally Posted by generalspeedo1
Everytime I get into a game, at some point (always random) my game freezes, but i can still hear the sound. Shortly after the freeze, my game crashes and I've tried several methods but none of them fix it.

Hey there.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested ... Read more

Originally Posted by Kintrite
I keep getting this issue every few games whenever I play siege, I'm not able to turn up/down and left and right. I can only move wasd but can't turn and its honestly getting annoying that the only way I can fix this (which doesn't last long) is to just close my game and reopen it. I'd like to not have to leave matches because I need to restart my game because a bug you guys haven't fixed is screwing me over.

Hey there.

Welcome to the forums and sorry to hear about these issues.

Does this issue occur after alt-tabbing out of the game or is it completely random? For testing purposes can you try running the game after a ... Read more

Originally Posted by Plumlolboi69
Hey, I created a ticket to change my account location some hours ago. Can someone give me any idea on how long does it takes till the support team reply?

Hey there.

It shouldn't take too long but we can't give any guarantee for a response time I'm afraid. If you haven't received a response from us after 48 hours please let us know the case number and we'll make sure it's looked into

Originally Posted by FNS_Matti070
sorry, it's been a month and i can't invite my friends yet

Hey there

Sorry for the delay in getting back to you on this. The team has clarified the situation.

This feature is working as intended and cross-invites, Stadia to PC and vice versa, are not yet available in the game.

If any additional information on this becomes available, it will be posted to the forums.

Originally Posted by deLuca.
Good day to you. I am very very angry about your corporation... You baned my old account for nothing , now after few years baned another acount for nothing .... And you baned today on my birthday ... What kind of anti-cheat you have ??? Worse then Warzone. Baning players whos playing for fun but not baning real problem.... Theres recording of my gameplay , I have screenshot for my KDA it's not perfect , but playing trying to have fun after work and you are baning me for no reason ... For god sake I'm 27 years old Military guy you think I have time to cheat ???? I WANT TO HAVE FUN, JUST FUN..... And you are doing ****y job for locating real cheaters.... PLease get my account UBAN... Because I wount buy another one of your games ever , because you are ba...

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Originally Posted by LeCringe.
I have a Gigabyte AMD RX 580 8GB

Thanks.

We'd like to take a look over your system files as well please to see if they highlight any issues. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on ... Read more

Originally Posted by not.tjs
1- no, but if I think it's because I play in Steam, but I opened it in ubisoft and when I open it in Steam it doesn't fail
2-I think it was really random
3-I think it's already resolved it doesn't have
more crashed

Glad to hear that it's seemingly resolved. If the issue does return once again the first thing I would suggest is to attempt each step suggested ... Read more

Originally Posted by HonestBinkie
been almost a year and im still having these same issues (4-0xFFF0BE20f)

Hey there.

Welcome to the forums.

How often would you say this is happening? Is it happening both with solo queue or only when connecting with friends? If you haven't already done so I'd recommend running through the connectivity troubleshooting for Siege on PC... Read more

Originally Posted by Ferb.Vtx
I was permed banned for cheating just now and i was not cheating I was playing headshot and after the game I got banned. I lost that game. Was there a error.

Hi there.

Sorry for the delay in getting back to you.

We're not able to discuss or investigate bans over the forums I'm afraid but if you open a support case with us we'll look into it.

You can reach us either through the ... Read more

Originally Posted by DeleteStarcraft
Completely unaccaptable to give abandon penalties/sanctions when the game crashes. You need to fix your game. You can easily tell that someone has had the game crash when they send you a crash report. That should automatically cancel any sanctions and let you re-join the game when it is clearly still going. Completely unaccaptable.

Originally Posted by oBadMonkeyo
I agree my man. There was just some update and now my game crashes EVERY SINGLE SESSIO...

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Originally Posted by stirling10000
Hi,

Since the last patch I cannot run the game, it crashes on launch with the old "Oh no, it crashed!" message from Ubisoft Connect.

I have tried the following:

1. Verifying the files within steam
2. Reinstalling the game
3. Running as administrator
4. Ensuring the gpu drivers are up to date
5. Disabling overlays in ubisoft and steam

Any thing else anyone can think of?

Originally Posted by oBadMonkeyo
...

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Originally Posted by Marcuske.
Hey can you check mine to please?

Hey there.

We're not able to confirm this over the forums anymore I'm afraid but we can check this out for you if you open a support case/live chat or contact our social team. As a result of this change I'm going to lock this particular thread.

You can reach us either through the ... Read more

Originally Posted by Michal_Miotke
A month ago i installed R6 bcs of my friends, after i opened a game the game says that i cant connect ubisoft services.
Can someone help me? support doesnt do anything

Hey there.

Sorry for the delay in getting back to you on this.

If you're still experiencing these issues can you give all of the steps suggested here a try? ...

Originally Posted by Lemonaeds
Everytime I start the game up, I get this error:
21:33:02: Starting BattlEye Service...
21:33:07: Launching game...
21:34:42: Note: File blocks can be ignored if they don't cause problems with the game.
21:34:42: [INFO] Blocked loading of file: "B:\Tom Clancy's Rainbow Six Siege\RainbowSix.exe".
21:34:42: Failed to launch game.
I've done absolutely everything I can in my power, but I've never been able to enter the game, I just bought it...please, help.

Hey there.

Sorry for the delay in getting back to you on this.

If this issue still persists please try the following:

o Use newest version o... Read more

Originally Posted by SIKINTl
Uygunsuz davranış sebebiyle uzaklaştırıldığımı söylüyorsunuz ama bunu kanıtlayan bir metin yok ayrıca benim chatim kapalı nasıl uygunsuz davranıştan uzaklaştırılabilirim ki? gereğinin yapılmasını rica ediyorum. oyunda ki ilk uzaklaştırmam olmasına rağmen 15 gün uzaklaştırma atıyorsunuz battle pass almıştım o ne olacak şimdi ben sizin kurallara uyan bir oyuncunuzum lütfen gereğini yapın. İyi günler

Hey there.

Unfortunately we're not able to offer Turkish language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from ... Read more

Originally Posted by redB0lshevik
https://www.ubisoft.com/help/contact - on this page I want to contact the support service, but when filling in the data, the "Send a request" button disappears and only "Start a chat" remains, which also does not work. And how do I contact the support service?...

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Originally Posted by AVVOOO
Hey there,

In the last week I can't seem to get Rainbow to start up - it crashes on launch.

I've tried the following:

• Update all drivers
• Roll back windows updates
• Verify game files in steam
• Turned off background apps

Please let me know what I can do to help solve the problem!

SPECS:

Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
System Manufacturer: ASUS
Processor: AMD Ryzen 7 3700X 8-Core Processor (16 CPUs), ~3.6GHz
Memory: 32768MB RAM
DirectX Version: DirectX 12
Card name: NVIDIA GeForce RTX 3070...

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Originally Posted by TKamijou
During a ranked match, and ONLY during a ranked match. I get stuck either in-game or during the ban phase after which battle eye proceeds to "remove" me. After this the following aggravating situation ensues. Game tells me to reconnect, I reconnect, failure to connect to server, Game tells me to reconnect and so it goes on. It is not just me, it has happened to people in my squad resulting in more game losses, other random people and well me specifically. I'm now serving a unwarranted 48 hour ban and abandon sanction which is complete nonsense since it is out of my control and believe me, I have tried every little "troubleshooting" tips given. Not only that but my "hardware" is more then up to speed in handling this game, nothing is wrong with my inte...

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Originally Posted by KIller_Mozzie
Pls i need a ****** fix

Hey there.

Sorry to hear you're experiencing this issue.

This error code is a general connection error. We're not currently aware of any widespread connection issues at the moment. If the issue persists please perform each step suggested here and if after doing so you're still experiencing issues please open a support case with us. You can reach us either through... Read more