Ubi-Orion

Originally Posted by Fabled-.
When playing a game on UAE North, I regularly encounter lobbies that quickly become unplayable and remove me from the match. After I am removed I am rarely able to join back and eventually I lose the elo for the game and end up getting an abandon sanction that has recently ramped up to several hours. Sometimes I receive an error code and other times I am just told that the connection to the servers has failed. This is not something that has to do with the quality of my wifi connection as it seems that all my teammates experience the same thing and my ping remains stable. This is an extremely frustrating scenario to be in as nearly half of my games encounter this issue and makes winning games and even playing the game impossible along with that I am pu...

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Originally Posted by regionlockchina
I want to buy with Steam Wallet

under 2400 credits i can be purchased

every time i click buy 4200 or 6000 or 12000 r6 credits it says "redirecting to steam" and it say "have some problem try again"

anyone help

Hey there.

Please make sure you have Steam Overlay enabled and ensure tha... Read more

Originally Posted by IconicSnoopy
For context...I had previously bought the game a while ago for PC. Unfortunately my PC has major issues and I had to reinstall windows, aka losing everything. I have logged back into my UBI account however it wants me to download the game again even though it shows my progress through my account.

So here is my question. Is there anyway to NOT have to repurchase the game?

TIA

Hey there.

if you've purchased the game already you shouldn't need to purchase again. Can you open a support case with us so we can investigate further, please?

You can reach us either through the ... Read more

Originally Posted by MrL.BIG
After my ranked game yesterday, I had 2664 (could have been 2665) elo, but when I logged in today, I dropped to 2604. I didn't get a notification or anything, is this a bug?

Hey there.

Please open a support case with us and we'll take a look over your match record to see what's happened. You can reach us either through the ... Read more

Originally Posted by bueNo995
So this isnt the first time this has happened and its getting really annoying. I tried to jump in a ranked match and hit the queue button and tabbed out. When i tabbed back in i got a warning that i needed to reconnect to a ranked match, a match which i had never entered to begin with or face a 60 minute sanction if i didnt before the match ended. What is up with that, i want to play the game and now im getting banned for no reason

Originally Posted by bueNo995
...

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Originally Posted by TooMystical.DPU
Hello I am having issues connecting to the proper game server. Whenever I launch it puts me in the South North Africa server. I should be in the EastUS. I have tried setting it manually by going to the config file and that did nothing. Is there anything else I can do?

Hey there.

Are you using a VPN at all? I'd also double check that the config file has been set correctly, this ... Read more

Originally Posted by ShputnikV
Hello! Um, well, I did try everything from here (I can't find the original link, so I'll post this instead https://www.ubisoft.com/en-us/help/r...?origin=search ). This has started happening since, I donno, Y5 start maybe? But, looking at the R6S servers right now, the ping is all over the place.. so maybe that's the problem?...

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Originally Posted by caueeee
Hello,

I'm having problems when playing the game. Although I play the computer version, the game for some reason thinks I am playing with a controller, therefore I am not able to move or do anything with my keyboard and the instructions say, for example, to press arrow-up, arrow-down, etc (as in a controller). I've never played with a controller (and I don't have one).

I've also tried to set all setting to default to see if it works, but it didn't

Can someone help me?

Thanks

... Read more

Originally Posted by Fivea
same thing for me my gt is Thy 5ivea n ubi is Fivea https://imgur.com/gallery/4CGqGSX

Originally Posted by Haytham.Kenway ...

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Originally Posted by FrenziedCosine0
I bought the rest of the season pass up to 99 thinking that the community points will complete a 100. I had 150/100 and the challenge was worth 850.

Hey there.

Could you possibly send us a screenshot showing that the challenge is completed with your username displayed?

Originally Posted by serdar3467
My pc: Im using laptop
amd r7 m340
amd a10 9600p 2.4ghz
12gb ram
windows 10 pro version 21h1
amd driver version 21.5.2

Hey there.

Unfortunately your system requirements are below the minimum required to be able to run the game without issue so as a result we cannot guarantee performance of any kind and this is very likely to be the reason you're unable to launch using the Vulkan API. In particular your GPU is below minimum as it's an integrated graphics chip rather than a dedicated GPU. You can find the system requirements for the game ... Read more

Originally Posted by log1c3536
Hi, i dont have Y6S2 test server in my uplay game library. What i have to do?

Hey there.

I've added the test server to your library now, You should now be able to download and play on the test server, Let me know however if you do encounter further issues.

Originally Posted by D3LT4Tek
i have contacted ubisoft support and have since resolved this issue.

Excellent. Glad you were able to get this resolved!

Originally Posted by Droller.RBS
Im having the same issue, and my friends who own it through steam were able download it without a hitch. Could you please add it to mine as well?

Originally Posted by XXX_gamer_XXX
I cant download the test server, it says its expired, but idk why. I bought the deluxe edition of the game and a 2 or 3 months ago there wasnt this problem.
HELP

...

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Originally Posted by zikaplayeroo
le o titulo por favor valeu

Hey there.

Unfortunately we're not able to offer Portuguese language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from ... Read more

Originally Posted by stratman145
Hi, I am a console player and I was wondering how I can access the test servers for operation North Star? If anyone can help me I would greatly appreciate it.

Hey there.

No worries. I've added the test server to your account. Just a heads up though in case you weren't already aware the test server is only available on PC, you can access it by downloading Ubisoft Connect and you should find it in your Connect library. Thanks!

Originally Posted by FakerDV
I just bought the full Operators pack for around 1800 (I had most of them unlocked, I just didn't want to grind for the rest.) After I bought them, I noticed I was missing Oryx, Melusi, Aruni, Iana, Ace and Zero. Could I have this fixed?

Hey there.

We'll certainly look into that for you but it's not something we can investigate over the forums I'm afraid.

You can reach us either through the ... Read more

Originally Posted by GX.Bibo
Dear Ubi-Orion.
Thank you for replying.

I went ahead and launched my games 3 times + queueing in a casual, still didn't help
I also went ahead and uploaded an updated <> and <> as you requested.

Thank you for giving some of your time.

No problem at all and thanks for providing that for us. I can see that your case was escalated to one of our specialist teams earlier today, we'll get back to you on the case as soon as hear back from them.

Originally Posted by GX.Bibo
Hello Ubi-Karl, thank you for replying.
You'll find in the Documents part of the case a fresh Dxdiag and msinfo, be aware that they will mention the fact that I'm not using the latest GPU driver, I had to revert back to an older version a couple of days ago because the latest one was affecting the performance of other games. But I have tried playing the game with the latest Nvidia driver available,still didn't work
This picture below shows which one is the up to date DxDiag file

Thanks.

I've checked the case and I can see that you were asked to uninstall some problema... Read more

Originally Posted by Wh1t3T3mp35t
My game crashed as and had to restart my console. When I went to rejoin I got an error message saying I can't rejoin now I have a penalty and can't play.

Hey there.

Welcome to the forums.

I'm sorry to hear you've encountered this. It's likely in this case that the game had concluded if you were unable to rejoin or it was cancelled. If this becomes a regular occurrence for you please let us know and we'll investigate further. Apologies for any inconvenience caused as a result.