Ubi-Orion

Originally Posted by KnowingNothing
Ubisoft nickname:
KnowingNothing
- What 4-0 error code do you receive specifically?
4-0xfff0be20
- What platform you are playing on?
PC
- What is the last exact date and time when this affected you?
3rd August 2021
- What region do you live in?
Sweden
- Who is your internet service provider?
Security Firewall Ltd
- Are you using wired ethernet or WIFI?
WIFI
- What exactly were you doing in the game when this message popped up?
I que for any game mode, after a minute the Error message pops up.
- Does this error appear 100% of the time, or only sometimes?
This has appeared every time I have tried to que for the past week, 100% of the time. Only training ground wor...

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Originally Posted by Candykahne5805
Help I can’t move in this game because I am being rubber banded so hard that I can’t move. What do I do to fix it?

Hey there.

Welcome to the forums

If this issue persists over a longer period of time please give our connectivity troubleshooting a try and if after doing so you're still experiencing issues please let us know.

... Read more

Originally Posted by GeminiTwin1413
I reached out to support for this issue. I needed the current psn account completely removed from my ubisoft account so I could link a new one. The best they said they could do was unlink it, but I'd never be able to link it to a different profile, which makes this ubisofy account completely useless. Is there any way that its possible to completely remove a psn linked account and link a new one??? The confirmation email included this, "Furthermore, you will only be able to re-link your current console account to this Ubisoft account. You will not link a different console account of this type to this Ubisoft account." Which I interpreted as what I said. Am I just stupid ( which I know I usually am ) or is my problem not fixed??...

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Originally Posted by lilKobr4
I asked already a year ago to solve this bug, you told me that you would solve the problem but it was not.
So I put the question again.

few minutes of play, audio off (roughly 20'') then freeze
Dear all,
As the title states, that's what actually happens: I play for few minutes then audio goes off for roughly 20'' and then the games freezes at all.
Played both digital version and disc one, reinstalled...nothing changes, the routine's the same: play few minutes, audio off, freeze.

This is the link to the video where I show the problem I have:
...

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Originally Posted by Terror12071998
I have tried everything from updating all drivers to verifying game files but it is still not launching

Hey there.

Sorry to hear you're having issues launching Vulkan.

If you have attempted all of the steps suggested in the post above please submit your system files to us on a support case and we'll investigate further.

You can reach us either through the ... Read more

Originally Posted by Minty_Flavor
I haven't been able to purchase any credits that exceed $10 from Rainbow Six Siege for a few day now and have been trying to resolve it myself. I've been trying to purchase $100 worth of credits and it has been giving me an error message.

I've tried;
-Staring Steam and Ubisoft as Administrator
-Starting Rainbow with Steam overlay both On & Off
-Uninstalled Steam, Ubisoft, and Rainbow to later reinstall them
-Deleted Steam Web Browser Cache & Cookies
-Started a Casual match and tried buying credits while in a match
-Restarted and updated everything on my PC
-Unlinked Steam from my Ubisoft account to later relink it

I've read that if you were to repeatedly attempt to purchase credits while ...

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@ghostdriftx

Hey there.

Are you playing the game through Ubisoft Connect or another launcher? Have you tried launching after a clean boot to see if the same issue persists?

@ghostdriftx

Hey there.

Are you playing the game through Ubisoft Connect or another launcher? Have you tried launching after a clean boot to see if the same issue persists?

@dr5knuckles

Thanks, We'd really appreciate it!

@dr5knuckles

Thanks, We'd really appreciate it!

Originally Posted by o69x
Ubisoft just reset my rank in Rainbow Six Siege and they said that is an automatic "Anti-cheat" that detects cheaters and ddosers and this can't be manually modified . I didn't get banned because I wasn't ddosing nor hacking and also I wasn't playing with hackers or ddosers. Ubisoft is putting more effort on normal players who don't do anything or accidentally plays with or against a hacker or ddoser just by banning them or resetting their ranks and the actual hackers are out there and they are doing a little to no effort on them. It is not possible that all my games were with or against ddosers so this automatic thing they have is messed up and they need to take a look at it. This is one thing that is making more and more people leave the game every sing...

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Originally Posted by Ciubowski
I got downed but not killed and revived by the teammate Rook at the beginning of the round while reinforcing a wall, after I got up, I couldn't pick up his rook armor. I didn't get a prompt and I didn't pick it up before getting downed either.

Hey there.

Thanks for flagging this with us.

Did you manage to capture this on video at all? If so could you possible provide us with a link to this?

Originally Posted by charuse.LS
Error is 4-0xFFF0BE32, couldn't find any specific posts about this error.

Hey there,

Sorry to hear about these issues with connectivity.

If this issue persists please give each step of our connectivity troubleshooting a try. If after doing so you're still experiencing issues please let us know so we can investigate further, ... Read more

Originally Posted by F-Y-Y-F-F
Sorry for wasting everyone's time, it turns out it was a misconfiguration of my mouse middle button in the mouse software.

All good! Thanks for keeping us updated and glad it's resolved

Originally Posted by Jakub27blue
I started the game as administrator and I still get this error.

In addition, I reinstalled the game and Ubisoft Connect and an additional error appeared. Unable to run the game (R6S) without administrator privileges and without disabling the "Enable cloud save synchronization for supported games" option in Ubisoft Connect.

Practically after every update you break something

Hey there.

I'm sorry to hear that the issue persists. We'd like to investigate this further, if possible can... Read more

Originally Posted by SnIpEz.MB7
Hello Guys,
I have a problem in rainbow six siege and only in that game. My mouse and keyboard are not really responsive they have delay.
In Apex for example i have no problems. 3 Months ago my game was really smooth and i really had control over my mouse and keyboard.
Since then I tried so many things to fix and optimize it. I tried 3 different Cpus and mainboards reinstalled windows several times and i even tried windows server 2019.
And my temperatures are in the normal range and my gpu and cpu are not over 90% usage. My gpu is most of the time around 80% usage and cpu 40-50%. I capped my fps on 310 in R6. and sorry for my english it's not my main language.
- I tried different mouse and keyboard.
- Followed FR33THY h...

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Originally Posted by Ramiz_Karaeskii
I want to play unranked match and press matchmaking button. Waiting for 5 minutes and nothing happens. When i quit matchmaking it says if i quit from match it will give me 2 hour ban.

Press reconnect match but nothing happens.


Why i banned from playing game for ubisoft fault ?

Hey there.

Welcome to the forums.

Based on your description it sounds like you might have left queue just as you were about to be connected to a match. Unfortunately we're not able to adjust or remove temporary sanctions if they're implemented server side.

Hopefully this was a one off occurrence but if you do cont... Read more

Originally Posted by SHIFTFACED125
the Ticket has been updated with the information you requested.

Excellent thanks. We'll get back to you on that case as soon as possible.

Originally Posted by Animantarx
I have the exact same issue, every time I try to add funds to the account I get an email and the transaction doesn't go through. I left it a day before trying again this morning, just wondered whether the 48 hour wait worked or whether I need to do something else?

Hey there.

Making repeated attempts of the same purchase in a short period of time can cause payments to be temporarily suspended but if after this time has expired you're still stuck please open a support case with us and we'll investigate further. I would advise against making any further purchase attempts during this time.

You can reach us either through the ... Read more

Originally Posted by ichimaru
Can confirm

Using the Samsung G9 and after the latest patch 51240x1440 with AUTO results in huge black sidebars

Thanks for letting us know though we're sorry to hear you're affected by this. The team are working on resolving this at the moment.