Ubi-Orion

Originally Posted by BYG-Otis
I got the same problem

Originally Posted by Aedanic
https://imgur.com/a/MgNKuDF
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Originally Posted by KING_OF_CHAO5
Multiple issues with displaying operator cosmetics in the shop menu and unable to open any alpha packs. No alpha packs come up on the right side of the screen and when open pack is clicked nothing happens. I currently have one mute protocol and 3 normal alpha packs that I am unable to open since the last patch. Occasionally, I get an error that prevents me from loading into a game saying "The world that was requested is not compatible with the current code" and boots me to the main menu again.

Hey there.

I'm sorry to hear that. Can you try verifying your installation please?

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Originally Posted by GetSchwiftyHomi
Is there a way to get older universal skins, such as the 2018 Chinese New Year skin?

Unfortunately not, no. There are no plans at this time to bring back older skins.

Hey folks,

We have been made aware that a number of players haven't received charms after completing and claiming the challenges for the Drone Destroyer, Gwangbokjeol Challenge - National Liberation Day of Korea Challenge and Lahori Gate Challenge - India's Independence Day Challenge. So we can keep on top of this issue and get these charms to you as quickly as possible we've decided to create this central pinned post for you to notify us that you're missing some or all of these charms.

First of all once you have claimed the charm please try rebooting the game before posting, we have received reports that the charm does sometimes appear after a reboot.

If you're still missing the charm after doing so please submit this to us in the following format, please delete as applicable. Please ensure that your screenshots show your Uplay username and all challenges completed where the charm is missing. Either an embedded image or a link to the image will... Read more

Originally Posted by Chompoe
So, I have a re-accuring problem, where my game fails to load in the pick phase, and I am left with no choice of OP and a extended waiting time. I also seem to find the ending kill stuck in my kill feed for the duration of the match.
This is very annoying, since I sometimes can't play normally because of the random OP I get.
I wonder if it is the game itself, or if it is a pc component.

Hey there.

That's a strange issue.

If this issue is still present can I ask you to send a short video demonstrating this we could take a look at please?

Originally Posted by Fr33Shr3k
There is no Toggle Aim!! I actually avoid playing the game because of this.

Also for Xbox One X users, Advanced Graphics Settings PLEASE. All the 4K textures look great, but it’s not as nice as on my old laptop.

I’m actually considering a Series X just so I can get max settings, but other 4K games like Modern Warfare run fine!

And don’t forget: NEED TOGGLE AIM.

Thanks for looking into this.

Hey there.

Thanks for taking the time to provide this feedback. I'll pass this on to the team for you.

Originally Posted by hessamino
I’ve done drone destroyer challenge but the charm hasn’t been added yet here is a picture of completed challenge in ubisoft club app please help me out
https://ibb.co/yWD4GmT

Hey there.

Thanks for providing that image. I'm happy to confirm that the charm should now be unlocked for you, you might however need to restart the game once or twice for it to appear in your inventor... Read more

Originally Posted by Mayo2909
I have completed the dok/vigil challenge but the charm has not shown in my inventory

Hey there.

Can I ask you to provide images showing that you've completed the challenge with your username displayed please? Thanks.

Originally Posted by DRGUNNUT1
Hey, so I've been trying to play mute protocol since the patch and it's still full of glitchers.
They get in the wall/ceiling and get easy kills.
They aren't invincible, as I have managed to kill some when their limbs stick out. I've got some clips of them doing it and even a whole team doing it except from me (which then proceeded to kick me of all people).

So, where can I put these clips and will I get notified if action is taken? Because this isn't right and it's ruining a fun game mode.

Hey there.

The team are aware of this exploit and they're working on a resolution as we speak. If you have a clip then feel free to ... Read more

Originally Posted by YOtuBESwAgGeR
I have completed the challenge for the Indian peafowl charm and did not revive it

Originally Posted by Aedanic
Hello Moderator, my psn Id is Melvinthepker and I am missing the peac*ck fowl and marching neon charms even though I have completed the challenges. Is there anyway I can send you a email containing the screenshots as proof? Thank you for your time.

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Originally Posted by sexyndead
Hello, dear support.
I have completed 2 weekly challenges: "Drone Destroyer" and "Lahori Gate" but no charms popped up in the game.
Please check my account and fix it.
https://club.ubisoft.com/ru-RU/game/...eeklyChallenge

Hey there.

We are aware that some players haven't received the rewards from these latest challenges. Can I ask you to su... Read more

Originally Posted by juanchotv12
These last days I have not been able to claim the amulets that I should have won in challenges that I have completed. I need support. Thank you

Hey there.

I can certainly assist you with this. Can I ask you to submit any images or screenshots showing that you have completed and claimed these rewards? If possible please try to ensure your username is displayed in these images. Thanks.

Originally Posted by juanc427
the amulets that I have won in challenges do not appear in my inventory

Hi there.

Sorry for the delay in getting back to you on this.

Can I ask you to send any screenshots/images you can provide from Ubisoft Club showing that you've completed and claimed the rewards please? Please ensure that your username is displayed.

Originally Posted by ViolentViper32
I pulled black ice for the MP7, and then I lost connection to the servers, but when I logged back on to servers it wasn’t there.

Hey there.

When did you open the pack roughly? I can check your transaction history to see what was received from a pack.

Originally Posted by iG xBlack
i cant connect to any multiplayer matches

Hey there.

We have had some server issues over the last few days which should hopefully now be resolved. If you are still experiencing connectivity issues can I ask you to confirm what console you're playing on and any error messages you're seeing, if any, please. Thanks.

Originally Posted by GotThatLouuud
I canceled the search for a ranked match because it was taking a long time, and then it asked me to reconnect to a match. So I did, and after 4 minutes it still wouldn't connect. So I canceled, and the message popped up again, and I tried this 2 more times. Even when I decline to reconnect, it does not give me a ban. It allows me to search for a new game but never finds anything. I've tried closing the game and reopening it but that doesn't seem to work either. At this point I wish it would just give me a 15 minute ban and let me play.

Hey there.

We have had a few server issues on console over the last few days, as of today those should b... Read more

Originally Posted by Creppy_line5
Me ha estado sucediendo exactamente lo mismo e incluso algo peor, y es que cuando inició r6 y le doy a cualquier botón no carga nunca. Ubisoft por favor ayúdame he intentado de todo y no he logrado nada.

Hey there.

We're not able to offer Spanish language support from this forum I'm afraid. If you can translate to English I'd be happy to assist you, alternatively we do have spanish support you can reach via live chat from ... Read more

Hey there folks.

Sorry for the delay in getting this resolved for you. Can you confirm your case numbers please so I can see where they're at?

Originally Posted by Verdant.KU
]I'm getting an error when I try to open the TTS on Uplay that the TTS is expired. Do you guys have a fix for that? If I try to open it, I'm asked for a game code but I've already playe on it before?

Originally Posted by Ryke332
I having some issues with it too. I wanna play with the new Shadow Legacy.

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Originally Posted by hello-_-there.
I was trying to download the TTS today so that i could get on and try the new season but it was saying expired on uplay? Is that a problem or can i not get on the TTS?

Hey there.

The TTS only went live around an hour ago so you should now no longer see this message. If you do however please let me know