Ubi-Orion

Originally Posted by ShrapnelPanel
Well, to be honest i tried literally everything that the troubleshooting guide said. I had my VPN turned off the whole time and nothing seems to be changed. I hope you guys have any other suggestions...

I'm sorry to hear that. Are you following the latest guidelines to update your data center? It was changed fairly recently, you can find the latest FAQ ... Read more

Originally Posted by BlackPhoeniX..
Not anymore. It fixed for me.

Excellent. Glad to hear it's sorted

Originally Posted by mW4T3RM3L0Nm
Nvm I fixed it by reinstalling uPlay

All good then! Glad it's sorted and thanks for confirming that for us.

Originally Posted by mendouksaii
but I do own the game and have been playing it for 2 days

I can see you've been playing the free version on this account but in order to access the test server you need to have purchased a copy of the game.If you've purchased the game on another account please let me know the username and I can add the test server for you.

Originally Posted by ImChiiiiillBro
heyo, i was wondering if someone could give a password for the test server. also it sa...

Read more

Originally Posted by barnibie2000
I got rainbow 6 a few months ago and now i want the deluxe edition is there a way to upgrade

Hey there.

I've just checked your account and it appears as though this issue might now be resolved. If it isn't though let me know!

Originally Posted by jaymey248
I was using the wrong email I have fixed it

All good! Glad it's sorted

Originally Posted by Vexas.ADS
My in game name is "vexas.ADS" and I was banned for being toxic. I'm not going to deny I was toxic because I know for a fact I was toxic. although I was toxic and deserved to be banned for primarily team killing it has been over a year and I just miss siege. I really am sorry for ruining peoples time on the game and just being a flat out toxic player and I accepted my punishment for over a year and my friend recently told me I could attempt to appeal it and he gave me this link. I don't expect to be un-ban but I do hope maybe there is a chance considering its been a year and I've changed so much over the past year and i'm very sorry.

Hey there.

... Read more

Originally Posted by thagozu
Hello everyone,
I can't seem to pick up the Crates, as they've spawned right in that Gold Deposit. I can click on them, and they appear to be selected, but nothing happens. Any suggestions?
https://imgur.com/6kp1omv

Hey there.

I'm sorry to hear that. Would you be able to send us a link to a short video demonstrating this we could pass on to the development team? Thanks.

Originally Posted by C0elbyte
As topic says i am stuck at 999.999.936 coins in campaign?
I make over +100k coins all the time.

Please help

Hi there.

If possible would you be able to send us a short video demonstrating this we can pass on to the development team? Thanks.

Originally Posted by Golovach_Lena17
Paints the game when entering the map,
Fx 4300 processor
8 gb ram
nvidia 640 2 gb

Hey there.

Your GPU is actually a little bit below the minimum requirements for the game which could be a reason for these crashes. Is this a recent development that it's crashing or have you not been able to get the game to run at all?

I would also recommend the following:

Please attempt each step suggested ... Read more

Originally Posted by xxgans30
oyuna girdikten sonra oyundan atıp OH NO İT CRASHED hatası veriyor.Bu sorunu nasıl çözebilirim

Hey there.

We're not able to offer support in Turkish from this forum I'm afraid, however I understand it is a crashing issue you're experiencing.

The first thing I would suggest is to attempt each step suggested ... Read more

Originally Posted by PaPaDiMo
I tried changing my profile picture and this is what i got out of it, every time i try to upload a new one it says the same thing and i can't even set a default pic as my pfp. When i try changing it with https://account.ubisoft.com/ the screen just goes blank.

Hey there.

Can you try going through our ... Read more

Originally Posted by YoungDesii
Hi. Idk what happened but for a complete day i have been unable to log into my account from uplay or browser. I am connected via a vpn now and with the vpn i was able to log in. So it seems like my ip is blocked? Please clear any ban or ip restriction. I wouls be greatly thankful . Tnks

Hey there.

We'll need to take a look over your Ubisoft account to see if this identifies any cause for these issues.Would you be able to reach out to us via a support case or on our social media channels please?

... Read more

Originally Posted by Weeps.
Hello, today I tried to play ranked and was confronted with the message i had been permanently banned for toxic behavior. I know you are supposed to get banned three times before a permanent ban and I had only had the 30 minute ban previously. I have had my account since Wind Bastion and met a person who has saved my life to be honest so I hold this game very close to me. I have been toxic before, but only when somebody else is being very toxic to me for no apparent reason. Rarely do I have such a bad night that I take it out on others in a video game. I am very upset about this, and on top of it, when I look up how to appeal, its just a bunch of forums from 2017 with broken links and I have absolutely no idea how to contact customer support. Thank you ...

Read more

Originally Posted by COUP.2.BOULE
Bonjour, je vois le TTS dans mes jeux en revanche je ne peux pas le lancer soit utiliser une clé ou une autre case que jai oublier bref jai acheté rainbow six sur steam et non sur uplay voila

Hey there.

Unfortunately we cannot offer support in French from this forum. If you are able to translate to English however I'd be happy to assist.

Originally Posted by marker77pk
Hey Guys,

Ive tried several times, but I can't find the button to re download my game anno 1800. It drives me mad. Your service is not so good. I can't reach you via your site, nor by Phone, nor by the service department. Emails with a verification code are terrible slow. Please send me a better solution. [email protected]

Hey there.

That's strange that you can't download the game from the ... Read more

Originally Posted by ShamuManta
Hi Ubi Team

I have the exact same problem of the great eastern badge not showing up after doing the quest.


Unlocked in the achievments section

[IMG][/IMG]

Not unlocked in the club challenges section

[IMG][/IMG]

Thanks in advance!

Hey there.

That should be unlocked for you now. Thanks for providing those for us!

Originally Posted by Mart0501
This problem is happening on all worlds I have made and is so game breacking that it makes the game unplayable.

When I have finished a session and return later to start up the world again, I (for whatever reason) get stuck in the world in which you start the campaign (It is the place where you go dynamite fishing and start the campaign). Note that it happens on both campaign worlds and sandbox worlds. The only thing i can do is move around using my cursor. When I open up the saved game files of the game and load the saved file of the session i finished earlier it does not respond. However I did notice that i can actually load the saved game files of a while back. When I do this I am no longer stuck in the small introduction world and return...

Read more

Originally Posted by Ns.87460
I think people who get ddosed should not lose Mmr and the other team should loose mmr cause they’re cheating and ruining other peoples games because they have 0 skill and have to boot people to win I’m tired of not being able to play ranked because I keep getting kicked. Also websites like xresolver shouldn’t be a thing yes I know it’s not illegal to pull ips; but I think it’s ridiculous that someone can just go on a website search your gamer tag and just ******g dos you which is in fact ILLEGAL. UBISOFT FOR THE LOVE OF CHRIST FIX THIS.

Hey there.

We are actively working on this for consoles, we talked about this a little bit in our top issues... Read more

Originally Posted by yHanzoo
Hi!
I've already contacted Ubi Support on Twitter, I'm waiting for the response about more than a week now...

I'll list things that I already tried and the error isn't fixed yet:
-> Talked to my ISP and now I have Open NAT;
-> Port Forwarding (Virtual Servers);
-> R6 troubleshooting guide;
-> Talked to Xbox Live support but they said to reach out Ubi Support...;
-> Unlinking my account from everything and set up just for R6;
-> Cleaning Xbox Cache (and Blu-ray settings);
-> Reseting modem and router;
-> DMZ and UPnP (UPnP is on by default, I tried to set off~~on but nothing has changed);
-> Already have Xbox Static IP for the Port Forwarding;
-> My...

Read more