Ubi-Orion

Thanks for trying those suggestions. We'd now like to review your system reports to see if they can shed some light on what might be causing these issues. You can submit those to us on a support case.

You can reach us either through the support website by opening a live chat ... Read more

Originally Posted by dwdkarl
I have already uploaded this 2 times and they still say its my problem. I played solo today and the gun firing sounds were normal but when played in multiplayer my friend and i have the same issue. No guns firing but the sound of the bullets flying by and hitting around us

Hey there.

The Siege team are working on a new sound packaging system that should help us to identify and resolve sound issues which is planned for next season. You can read more about this ... Read more

Originally Posted by KisssMeBaby_
hi,that day I wake up and find that RainbowSix send me an email,It said that my account has been permanently banned for Cheating.I didn't open any cheat, I kept my account safe at all time, never did I share the account with anyone, so there is no way if my account was hacked and used in any illegal situation, i am so confuse why they banned me.I just want my account back......

I have been a honest player all through out my game play, and I have never ever used any botting/macro system, since I never have them in my computer in the first place. So when I receive this unjustified ban today, it makes me very upset and very furious.

i already find BattlEye,but they didnt reply me,I have been wait for long time.I just want my acc...

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Originally Posted by HramToNohami
Guys, i got the exact same problem. On my Alienware notebook 9700K, win 10 2400, 64gb ram, 2080 RTX it has approx 40% usage when the uplay is maximalised. When i minimize it all fine. On my desktop however 9900K, 16gb ram, 1080Ti i got 90-100% usage. So i thought that old windows is the problem. After OS clean reinstal, bios+driver up to date, also latest win 10 2400 build, the problem still persists. This is just laughable in 2020. Guys can you please look at this? With the uplay in backround the games are unplayable. Also forgot to mention that on desktop GPU and CPU is cooled with All in one solutions, temps are arround the 50-60s under load. So overheating or throttling is not the issue (yes i done benchmarks). Steam, Origin, Rockstars launche...

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Originally Posted by BattleOverlord
Here it is. I will also file a support ticket. As you can see I completed the task in the game and I dont have in my uplay account (I guess the reward is some kind of badge). Unfortunately this is not the only achievement which does not work for me. The Megalopalace does not work as well. Both achievements are completed (see picture 1 and 2) and in the 3rd picture (my account) you can see that rewards for these achievements are still locked.

https://imgur.com/a/uYwH...

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Originally Posted by zxFireFly
I now see the mistake I made, I did buy it through ubi. Upon clicking to buy club access in game it opened ubi's overlay to all the options and I clicked a year of standard thinking it was a year of club

All good! Glad you managed to work out the issue and thanks for providing the update

Originally Posted by FetterBruder
Ok, so, the support-ticket I had open got closed for the 4th (??) time now. No answer given, no help provided. Only information is "will be announced in the forum once there is a solution".
So I guess we're back to square one. But, it's only been 11 Months so far....

Hi there.

Support cases are automatically closed after 5 days of inactivity, no responses being received or sent on the case, which appears to be what's happening with your case. However the case is still visible to support and the Anno team who are investigating this and it has been logged against this particular issue so if action needs to be taken on affected players a... Read more

Originally Posted by Darki1993
Any updates on this?
Unfortunately this is not fixed yet.

Hey there.

This issue is still under active investigation. Please keep an eye on the forums and pinned known issues list for updates. I do apologise for any inconvenience caused by this issue whilst we're working on getting this resolved.

Originally Posted by pluplu_76
I have the same problem

Hi there.

This issue is still under investigation. Please keep an eye on the forums and our known issues list pinned to the forum for updates on this. I do apologise for any inconvenience caused whilst we're working on this.

Originally Posted by CT_Segador
I tried doing that, and when I turned it back on and launched it, it did the same thing with no error message.

I'm sorry to hear that. Are you installing to an internal or external drive? Are you able to test installing to another drive if that's the case?

Originally Posted by ducgnil18
Bonjour,
Je viens de recevoir en jeux un avertissement et je ne comprends pas pourquoi , pour votre information je découvre ce jeux !
Et par maladresse j ai peut être tué un allie est ce cela ?
Je ne voudrai pas que cela occasionne un soucis.

Pouvez vous me renseigner svp
Merci d avance

Hey there.

Unfortunately we can only offer support ourselves from these forums in English. If you can translate to English however we'd be happy to assist. Alternatively we do have separate French forums which you can find ... Read more

Originally Posted by K2077x
my gpu is amd but locking my fps to 60 doesn't help

Can I ask you to try launching after a clean boot to see if this helps? If not then we'd like to request your system reports from you to see if we can identify what might be causing this. You can ... Read more

Originally Posted by Jotrennas
if i try to play Rainbow it Always says there is a problem with authenticating of the ownership. I don't know what to do. I hope you can help me

Hi there.

This error you're seeing is usually because you're launching the game whilst signed in to a Ubisoft account where the game hasn't been activated.

Are you aware of any other Ubisoft accounts you own? If so I would recommend signing in on those and trying again. When you're on the correct account you will no longer see this error.

If you're not sure of any other accounts you have if you can send through a screenshot on a ... Read more

Originally Posted by WOTH.Lo-fi
Dude i have been in here for almost an hour if i try to click quit match making it says you are going to abandon the game really what game i have been here for ages fix this

Hi there.

Sorry for the delay in getting back to you on this.

If you're still experiencing connectivity issues please get back to us to let us know though I sincerely hope this was a one off issue. Unfortunately with regards to a stuck lobby there's nothing we can do to influence those once it's clear the game isn't going to continue due to technical limitations

Originally Posted by Inexcusxble
I tried to buy rainbow six siege through the ubisoft store.
you took the money from my account twice even though the store page said it failed
my order page says no purchases have been made
I have not received my game, even though I apparently bought it twice.

tried to contact support, but live chats are down, and the "create case" button does literally NOTHING

Is there literally anything I can do to get a refund and stop this stupid company thieving my money?

Hi there.

I'm sorry to heat that. We certainly can look into this for you.

You can reach us either through the ... Read more

Hi there.

You'll be able to change your username again from the 12th of August.

Originally Posted by IraqiPresident
Ever since I got the game on pc currency packs and digital content are locked but its not on my ps4 i tried going to the ubisoft store placing my order I ordered a pack of 1200 r6 credits and a pack of 4920 R6 Credits but it didnt work and it said the payment didn't work and no money was taken from the account and that I had to do it again however money was taken out and I had still not received my stuff and I did this 2 times and a total of 74 pounds were taken please find a solution also currency packs and digital content is locked I got the game on epic games and im using the lenovo legion y540 and im in the uk ive searched high and low to fix this problem and none have worked...

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Originally Posted by eldoradonachos
Hi so I have had this issue for more than three years now and I can't seem to find a solution. What happens is that when i play RS6 online multiplayer games i can randomly get kicked out of the game displaying me an error code (4-0xfff0bdc0) and it just says that Ive been removed from the match on my end while on my friends end it says ive been kicked by Battle Eye. I don't really know what to do and since this problem has cost me a multitude of games and given me alot of bans I get more and more discouraged to actually play the game. I've tried all the troubleshooting "fixes" that your website has provided me with and ive been on multiple of online forums to try to find a fix. Is there anything you could do to help me....

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Originally Posted by iiDimxnsii
Hello my name is iiDimxnsii, I play Rainbow Six Siege on my ps4. I Have a bunch of fun playing rainbow with my friends and we always are excited to play. Ever since July 26, 2020. For some unknown reason my MS in rainbow was suddenly 300. I at first thought it was my internet, so then I proceed to restart it and still, 300. I I don't live in America so I usually would run 70,80,90 ms. But that did not bother me, I learned to play with it. Like I also got used to that ping in many other games. So after I restarted the connection and saw that the 300 ping was still there, I went into Fortnite, just to check if it was me, but I had 70 ping over there, I tried other games and I had 70-80. But for some reason only in Rainbow Six I have 300+ ms. Ive chan...

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Originally Posted by xyz.Stand-in
Good day! Ubisoft I was wondering what happened to my account got stuck at connecting servers. I was playing yesterday and it has no problem. Right now I'm stuck in connecting servers. I'm in ps4 console. Please help. Tried using DNS and resetting my ps4

Hi there.

We're not aware of any widespread connectivity issues with Siege at the moment, you can view current server status ... Read more