Ubi-Orion

Originally Posted by Ubi-Milky
Hi everyone,

At the moment the error code 4-0xfff0be1f is unknown to us so we will need to investigate this further.

If you have already tried the TS connectivity steps here with no success -

PS4 - https://ubi.li/12soI
XB1 - ...

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Originally Posted by Piulita09
I closed the case ,but surprise , my game key was suspended and i was surprised by a trial version when i tried to open the game ,please solve this problem ,i paid for this game and i can't play it ,that's not ok

Hey there.

Your key has been suspended because you've requested a refund which was waiting to be processed until you closed the case. Do you no longer wish to have a refund? Let me know and I can help you with this either way.

Originally Posted by Iovers
Hi, Ubisoft workers I woke up to a ban on Friday saying i was cheating and I'm really confused and thought it was a joke and after about 30 mins of restarting I realized that maybe I was actually banned and its permanently i emailed you guys but I'd like some live support and most the time it wont even let me load or create a support case I've never cheated in my life and would do anything to prove I'm not I just want my account unbanned and be able to play the game again i waited all Friday trying to make a case but normally it wont even load the website for me so if anyone can help me please do.

this is my only option to seek out any help I'm not able to create a case it always tells me error so I'm here on the forums to get any advice or h...

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Originally Posted by Pixle.Zzzzzzzzz
Content Transfer is thing must be added to rainbow six siege cause alot of people i know there levels are 300 and above want to switch from ps4 to pc
but the thing that they dont want to switch because is there charms and skins all of them will saty on that platform and they will start with nothing no charms or skins
and really alot of people want this
Thank you and saty safe

Thanks for the feedback on this. I'll pass this on to the team for you.

Originally Posted by Zenatius
I'd contacted the external customer support now and hope that this will help me.

Has anyone any advices to prevent or spots suchs trolls in the future?

Hey there.

Yes our team will be able to look into that for you. Sorry to hear you've encountered this.

Originally Posted by comfyninja6932
I'll just be playing the game and my audio would cut out and then my game would just freeze. In game, I could be doing anything when it cuts out. Reinforcing, walking, shooting, running, the audio would just disappear entirely. And around 30 seconds after this, my game would freeze and I'd be forced to restart. The last time this happened was yesterday. I'll try reinstalling again and get back to you.

No problem. Please keep us updated on this.

Originally Posted by bertrand2409
Hi ,
I got the same problem,
is that mean that I just lost all my data on division 2 and warlord because of your new politics ?

leaving in japan i had to swap account due to japanese games and usa games to access your dlc with region drm on ps4,

since your politic changes i cant play division 2 anymore on my USA account...I got 100 of hours on it *on division2 plus warlord as the log in is OBLIGATORY...please help..

Hey there.

We can look into this for you but we cannot do so over the forums I'm afraid. You can reach us either through the ... Read more

Originally Posted by EpCn
Hi!

I am a small content YouTuber and Streamer who try to make enjoyable Rainbow Six Siege content and post it on Youtube (https://youtu.be/taWf1RD7KMQ).
When I signed in on Email on friday I saw that I was permanently banned on Rainbow Six Siege due to cheating. I feel that this is very uncalled for and was not justified.

As a content creator who is trying to...

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Originally Posted by Border-Swimmer
I made a support ticket and they said it cant be removed nor can they provide evidence so wtf?
I cant even find the place to get a live chat even tho im going throw links not just searching it up.
So is there anyway i can be emailed this stuff cause its attached to this account.

I'm dead *** really pis that both places that i've gone too are telling me to go to the other place or to get on there twitter or there ******g facebook. so i would like to know the exact place i need to go to talk to someone ilr and in the moment not some losers who cant do **** to help me.

I have already given you all of the available options to disc... Read more

Originally Posted by Clickbeetle
Problem is not to get books, i already have tree of them in my ship (children books, old books, classic books), but to deliver them. So quest currently tells me to deliver 3 books to some destination, problem is, that this destination not shown on map nether in quest description as you can see on my screenshot, instead of destination there is blank text in brackets.

I see. Sorry for the misunderstanding there.

So we can report this to the development team would you be able to provide a short video demonstrating this and send us a link?

I'd also recommend ... Read more

Originally Posted by straymonkey64
I can not log into my account using 2 – step verification because it times out before the code is sent. Can you help?

Hey there.

We can assist you with this but it's not something we can assist with over the forums. You can reach us either through the support website by opening a live chat session or a... Read more

Originally Posted by FAONuc.
My 2fa says it’s on, on the website however in game it says you need 2fa to play ranked and i keep on trying and trying but it doesn’t seem to work

Hey there.

It's probably been activated on a different account. Easiest way to tell is to compare your username on the website to that which is on Uplay or in-game, if they're different then you'll need to login to the account you're playing Siege on and activate it again on this account.

Originally Posted by Gametheory.
It's missing from my account as well, could you add it for me too?


Thanks

Added! Thanks.

Originally Posted by royoncontroller
The test server does not show up in my uplay library

Are you checking Steam? It looks like you own the base game on Steam so you should have the test server on Steam also.

Originally Posted by GUUGL3
Whenever I would try to sign in to the friend referral program, it would say I didn't meet the requirements. Does my friend have to log in? Or it's not working for me?

Hey there.

Would you be able to reach out to our support team directly so we can look into this for you? You can reach us either through the suppor... Read more

Originally Posted by PhNiX_Ghost
Hello,

I have a problem, my game crashes every time I find a match.
It never used to be like that, I have over 166 hours of play on the PC,
unfortunately I haven't been able to play the game for months.
I've also reinstalled it a few times.
I hope you can help me.

Greetings Sebo

Hey there.

I'm sorry to hear you're having issues with crashes at the moment.

The first thing I would suggest is to attempt each step suggested ... Read more

Originally Posted by NotSoHotNoob
Idk why im not getting it heres the proof



As you probably could tell i dont know how to post an image

https://imgur.com/a/n99ZBI6

its my last one too so pls help

Hey there.

That's been unlocked now for you

Originally Posted by Alirezagh316
I want to know what happen after 4th September?
we cant play rainbow anymore and we must buy it or not??
i want to know if its gonna be like that and it is just until 4th of September so i dont use my internet to download it
please someone answer me

Hey there.

After the free week is over on the 4th of September in order to continue playing you will need to purchase a copy of the game.

Originally Posted by kergerayt_
Hello. I have a problem with collecting charms too. I received 3 charms for special event challenges. One of them was received,but 2 another - not. I was waiting for few days, but they didn't appear in my inventory.I posted this message in another tred, but Ubisoft's support didn't answer me anything. I wrote previous post 1 week ago or maybe earlier. Why I can't write to Ubisoft support? only on forum. Why I have no opportunity to solve my problem.If I write them a letter I know, that this letter they will receive, but now I even don't know, if they saw my message or not.It tears me appart, Ubisoft! I know that this is not so important problem, but people, who bought this product, who play this game, they all just want to receive things,, that they...

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Originally Posted by blu.lake
Now, I can't download Rainbow Six: Siege during free weekend event.But I added to my library. I just want to know that will my game remove from my library if I don't download the game during event? Thank you guys!!

Hey there.

You will only be able to access the game during the free period, outside of this time you would need to have purchased a copy of the game.You can find out more about the free week ... Read more

Originally Posted by Lomdotzip
I have already tried that. I have also tried multiple different computers but the problem still occurs.

I'm sorry to hear that.

Would you be able to send your system reports over to us on a support case please? They might shed some light on what might be causing this and will also be useful for us to submit on a report to the Siege team if this is determined to be an issue that hasn't already been reported to us.

You can reach us either through the ... Read more