Ubi-Oxavo

Hey @juedisigno and welcome to Discussions!
 
You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?
 
Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.

Please let us know if you have any other questions.

Hello @SpirantCrayon22 and thanks for your response.

We have not received yet any updates from the relevant department and therefore can not confirm anything as of now.
This is an issue we are aware of and the development team currently have under investigation. We'll share more information as soon as we have it. 

Feel free to contact us anytime.

Hello again @Et4hiel and thanks for getting in touch.

As of now we don't have any updates. Thank you for your understanding while the team continue to look into this! 

Please let us know if we can help you with anything else.

Hey @TiquiciaGamer,
 
You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?
 
Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.

Please let us know if you have any questions.

Welcome to Discussions @CrazyMasterMC ,

I am sorry to hear you are experiencing freezes in game. Some software events can cause a system to fail to recognize an SSD.

Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all. 
Should the issue still persist thereafter, please let us know an...

Hello @Deadspot80 and welcome to Discussions! Sorry to hear you've started experiencing the Black screen issue.

I can see you performed all basic troubleshooting steps but the issue still persists.

Could you please answer the following questions:

1. Have you tried unplugging all the cables and external peripherals and try again?
2. Can you try and launch the game in windowed mode? To do that, you can either rename the game's shortcut target to -w, hit Alt+Enter when the game boots up?
3. If the previous steps did not help, can you ...

Hello @dcpDarkMatter , thanks for reaching out to us and providing the screenshots.

Sorry to hear you can't move a pillar to solve the light puzzle in the quest "Well-Traveled" in Asgard.

The development team has been made aware of this issue and they are currently investigating it.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to continue looking into the issue. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations. 

Could you also send us a video of this issue, please? Please upload it on any vide...

Hello again @GLADI8ORDUDE ,
Glad it sorted out and it was my pleasure to assist you!
Don't hesitate to get back to us if you have any other questions.

Hello @matajuegos01 .

Thank you for getting in touch and providing the video.
I would like to inform you that I have edited the title of your post according to our rules.

I am sorry to hear about the clipping issue. Could you please provide us the screenshot or a video showing your game version?
Please also make sure that your latest saves are ...

Hey @stevez_pun and thank you for your reply.

Can you please record the video of issue and upload your cloud saves according to instructions to my previous message? So then I can pass it on to the development team.

Thank you in advance!

Hello @FaTaLSHoT_9 and welcome to Discussions!

I can see you have posted link to the thread with a similar issue, but could you please provide us with more details about the issue you are experiencing with a Berserker pack.
Do you own an Ultimate edition of the game or purchased it is as separate?

I look forward to hearing back from you.

Hello and welcome @k_liz13 !

Thanks for reaching out to us regarding the issue with "More Intel" quest.

Can you try to go to the alliance map and move your mouse around the Wincestre marker and see if it helps to solve the issue?
Should it still persist, please complete our basic troubleshooting ...

Hello @WOKEXDD and welcome to Discussions.

I am sorry to hear it takes so long for you to receive and email from us with a security code.

We can not discuss account related questions publicly therefore I would highly recommend to keep the communication regarding this matter privately, within the support case and if you don't receive the response from my colleagues, please update your case or reach out to us via live cha...

Hello @VelikoRocc . thank you for getting in touch and sorry for not getting back to you sooner.

Sorry to hear that "The Pascal Lamy" and "Visit Normandy" are not activated for you.

If you did not change the platform and the conditions were met, you need to perform the Connectivity troubleshooting, but you forgot to mention the platform you are playing on? Could you please get back to me with this information, so I can provide you the relevant troubleshooting steps.

Please let us know if you have any other questions.

Hello @AlePlay ,

Thank you very much for the confirmation. I will mark it as solved then, but don't hesitate to get back in touch if you require our assistance!

Hello @RaquelNG and welcome to Discussions.

As far as I understand, you own the physical copy of the game for PlayStation 4 and would like to upgrade to PS5 version.
Please note that an internet connection is required to complete this process, and that the disc is required to be in the tray to launch the game (for both current generation and next generation consoles).

If you purchase a PlayStation 5 console that does not have a disc tray, upgrading from PlayStation 4 to PlayStation 5 for physical copies of the game will not be possible.

If upgrading your game using a physical game disc, the disc must still be kept inserted in the PlayStation 5-disc tray to play. Upgrading a physical version of...

Hello @Thamhuz , thanks for your response. I understand this can be a frustrating experience, however if we are requesting saves and videos, it means we need to pass it to the developers to reopen the investigation.
Please rest assured that the ...

Hello @kilganslade and thanks for reaching out to us.

I am sorry to hear that you have been encountering this issue with "Brewing Storm".
This is an issue currently under investigation by the development team. Thank you for your understanding while the team continue to look into this! 

Please let me know if you have any other questions.

Hello @GLADI8ORDUDE and thanks for reaching out to us and providing those videos. Please accept my apologies for not getting back to you sooner.

I understand you were interested to find out why some songs do not have singing.
I have just confirmed with the game team it's not a bug and it's working as intended. There are the instrumental versions of the songs playing from time to time.

Please let me know if you have any other questions.

Hey ...

Hello @Joshua441947 and thank you for reaching out to us.

Sorry to hear you can't access the Wolf companion. Can you please confirm that you have completed Assassin's Creed Valhalla's prologue in Norway and have established the "Ravensthorpe" settlement in England?
To begin the side quest to unlock the wolf, you need to speak with the child named "Knud" located just outside Eivor's bedroom in the longhouse. Help him and start the quest called "A Little Problem". Then kill a boar which will drop a key. Use the key to unlock the door and in the basement of the hut, you will find a wolf.

Please let us know if you have any other questions.