Ubi-Oxavo

Hello @gallant001 and @SownDisc3905406!

We've received reports of players who experience Eivor being drunk when loading a save file.

The development team has been made aware of this issue and they are currently investigating it.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save file...

Hello all and thanks for reaching out to us.

Thanks for reporting the Dag cutscene issue.

Could you all please make sure that your game is fully updated and record a video showing the issue and the game version, upload it on any hosting and share a link with us on here so we can forward it to the development team?
Please also make sure that your latest saves are uploaded to the cloud.
 
Please let me know if I can help you with anything else.

Hello and thanks for reaching out to us.

I understand you would you like to purchase a Season Pass and can confirm that the content of Season Pass will belong to you and will be valid forever.

The Season Pass includes:
 
The Legend of Beowulf quest
Wrath of the Druids expansion
The Siege of Paris expansion

More information on the contents of the Season Pass can be found on the Ubisoft Store.

Please let me know if you have any other questions.

Hello @RazorDacus23 and thanks for getting in touch!

I understand you can not complete the "Brewing Rebellion" quest because after Eivor frees the tied up thegns, the game doesn't register as them having been freed.

The development team has been made aware of this issue and they are currently investigating it.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to continue looking into the issue. Please make sure that your latest save has been added to the Cloud (it w...

Hello @mjunken ! First of all, welcome to Discussions, we are happy to have you here.

I understand you are not happy that you were required to reinstall the full game while installing the Title Update 1.4.1.

As part of a data restructuring, players had to reinstall the game files, resulting in overall smaller file size, faster loading screen times & improved performance. So the answer to your question is that it did not happen because you purchased the game from Epic Games Store. You would have to reinstall the game even if you would have purchased it from Ubisoft Store.
We apologize if it caused any inconvenience but as I've mentioned above the  file sizes decreased and the game performance improved with this reinstal...

Hello and thanks for getting in touch.

Sorry to hear you can not progress with the "Counting sheep" mission.

Could you please go through the Xbox troubleshooting if you haven't already done so and see if that helps.

Should the issue still persists, I would kindly ask you to record a short video and send us a link so we can investigate this further.
 
Please let me know if I can help you with anything else.

Hello @BudSpencer1890 and welcome to Discussions.

Sorry to hear you are experiencing the issue with the Booster Icon. Could you please let us know what were you doing when noticed the issue?
Can you attach the screenshots or the video showing the issue and also your games version, so we can pass it to the relevant department? It can be uploaded on any hosting if your choice and the link shared with us in this thread. Please also make sure that your latest saves are ...

Hello @SlayedDragon02 and welcome to Discussions.

Sorry to hear you can't move forward with the " Sons of Ragnar" quest. As far as I understand you were able to talk to Ubba but the quest does not progress after you spoke to him?
Could you please go through the Xbox troubleshooting if you haven't already done so and see if that helps.

Should the issue still persists, I would kindly ask you to record a short video and send us a link so we can investigate this ...

Hello @tornadogirl555 and welcome to Discussions.

I understand you can not complete the quest "The Lost Drengir of Ragnar Lothbrok". In order to solve the issue you need  to enter the pit, kill the snakes and then find the correct spot to click the button prompt (normally on controller by pressing the right stick button).

Should the issue still persists, I would kindly ask you to send us a video that shows Eivor standing outside the pit and using Odin's sight, after having killed the snakes? You may upload the video on any hosting of your choice and...

Hello @AlePlay, thank you for getting back to us and providing the new video, however the video is missing now again. Could you please confirm once again that the issue has been resolved and does not occur anymore?

...

Hello @azullFR and thanks for getting back to us. Please rest assured that we'll share more information as soon as we have it. 

Hello again @Shaun_363 , thank you very much for confirming that it has been resolved. And many thanks to @bielik01 for participating in the discussion and helping our player. ...

Hello @Seth42368 and thanks for answering all of our questions.

Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all....

Hello @Jacobpendley and welcome to Discussions!

Sorry to hear you are having issues with the Ulfberht Sword mystery. As far as I understand you have not received the map that gives you access to the River Rhine?

I would kindly ask you to record a short video, upload it on any third party hosting of your choice and send us a link so we can investigate this further. Please also make sure that your latest saves are ...

Hello @ELIE-3173 and thanks for getting in touch.

The issue is still under investigation by our development team without the estimated time of delivery.

Thank you for your understanding while the team continue to look into this and please let us know if you have any other questions! 

Hello @archsh3riff and thank you for your reply!

So just to confirm, you loaded your old manual save and tried to complete the quest again but still experiencing the same issue?
I would kindly ask you to record a short video and send us a link so we can investigate this further. Please also make sure that your latest saves are ...

Hello @OpheliaPayne74 and welcome to Discussions!

Sorry to hear that "England Subdued" achievement did not unlock for you.
Could you please confirm that you completed Hamtunscire arc? Since you finished the campaign over a year ago, I would like to ask if you have changed platform since then? If you changed platform, you need to perform an action to get the trophy/achievement on the new platform as well.
If you did not change platform and the unlock conditions were met, please perform the Connecti...

Hello @RodroG-85 and thank you for attaching those system files. I can confirm I have forwarded it to the development team for a further investigation.

Please let us know if you have any other questions.

Hello @All_Wolf and thanks for getting in touch with us.

I understand you are receiving the error 0x7000004.

Could you please specify if it happens when you use Quick Resume feature on Xbox? With a wireless connection, it is automatically shut down and causes the error. Using a wired connection should bypass this issue entirely.
Should the issue still persists, please perform all the steps from our ...

Hello @Et4hiel and thanks for attaching those screenshots of the inventory. I have forwarded this information to the relevant department.

Please let me know if I can help you with anything else.