Ubi-Oxavo

Hello @thenorfolkian. Thanks for the adequate response and understanding. We apologize for the inconvenience once again.

Hello @spirantcrayon22 and sorry for not getting back to you sooner. As of of now, we don't have any updates regarding the discount therefore we can not confirm that now.

We appreciate your patience and apologize for any inconvenience. Please let us know if you have any additional questions.

Hello @shawn4057, thanks for getting in touch and sorry to hear your expansion is not loading.

Could you please send us the images of the error so we can see how we can help? Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in filesize. Alternatively, they can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.

I look forward to hearing back from you.

Hello @askobilv and thanks for getting in touch.

We've received reports of players who experience Eivor being drunk when loading a save file.

The development team has been made aware of this issue and they are currently investigating it. Once additional information becomes available, it will be posted to the ...

Hello @ramieh and thanks for reaching out to us.

Sorry to hear you can't unlock the achievement Orlog Champion on Assassin's Creed: Valhalla.

Could you please try and complete a main or side quest? If you finished the story, you can try to complete one of Reda's contracts.
Should the issue still persists please perform all the steps from our ...

Hello @rdcb6 . Could you please clarify for us: do you mean your Ubisoft coins suddenly disappeared from your balance? If that's the case, please get back to us, so we can create a support case for you and investigate this further.

Hello @EtchaSketch71 and thanks for your comment!

I believe the topic starter asked how to participate in this challenge, so response provided by @Kormac67 is correct. But thank you for your input, we appreciate it.

Please let us know if you need our further assistance.

Hello @archsh3riff and thanks for attaching the screenshot and providing more details.

As far as I understand not all of the crashes were caused by pressing F12? Speaking about the issue with screenshots crashes, our developers are aware of this issue and are investigating.

However if crashes and freezes are random, please can you check through the steps ...

Hello @IamTriad330670 and welcome to Discussions!

Thanks for providing the screenshots and detailed explanation of the issue. On your screenshots I can see you are receiving the error 0x00100500 and seems you have already performed all the steps from our ...

Hello @dareyo87 , glad to hear you obtained the key. Thanks for letting us know!

Don't hesitate to get in touch if you have additional questions.

Hello @mtgrhox.
Thanks for reaching out to us and clearly describing every step that has been taken along with a video.

I understand you can not unlock the core challenge Eilean a' Cheo after synchronizing all viewpoints on the Isle of Skye and can confirm the issue is under investigation.

Please rest assured that the Known Issues List and ...

Hello @GameChipmunk452 . Sorry to hear you did not have access to your expansions, but well done on figuring out on how to install them.

Please let us know if you have other questions.

Hello @abdus0119 and thanks for reaching out to us.

I understand that you would like to stop game updates and it is very space consuming, however this is not possible because all of the title updates are critical and it is necessary to install them for the normal functioning of the game.

For example, if you performed the reinstallation of the game with update 1.4.1, it helped to save the plenty of storage and free up the space. More details can be found ...

Hello @Rorschach_12 and thanks for getting back to us with the answers to our questions. Please accept my apologies for not getting back to you sooner.

As far as I understand this is the physical edition of the game and you've started experiencing sound issues as soon as you've installed the game. You also tried to test it on headset but the issue still persists.

Could you please confirm for me that you performed steps described in this ...

Hello @b-dauvissat , happy to hear the issue was resolved with a help of @bielik01.

Don't hesitate to contact us if you need anything else.

Welcome to Discussions @hyde2205 and please accept my apologies for not responding sooner.

As far as I understand you would like to find out how to access your cloud saves on PS4? I believe that option is available for PlayStation Plus subscribers only.
If you are Playstation Plus subscriber I would kindly ask you to check ...

Hello @lougar5959 and welcome to Discussions!

Happy to hear it worked for you! Please don't hesitate to reach out to us if you need additional assistance or any other questions.

Hello @yousaltyd0g and thanks for reaching out to us.

I am sorry to read that all of your saves appear with the error "Data Corrupt!"

Can you try changing from performance graphics mode to quality (or vice versa) and see if it solves the issue?

Should the issue still persist,  I would kindly ask you to record a short video of the issue and also show us the version of the game. Please upload it on any hosting of your choice and send us a link so we can investigate this further. Please also make sure that your lat...

Hello again @Ash*takaNago , thanks for the details provided. I just went through all of your messages and wanted to ask once again if you have tried reinstalling the game? I see you've mentioned that you'll try to reinstall it so want to make sure it's done?

Speaking about the video, you can record a video showing the issue and the game version and upload it on any hosting of your choice and just send us the link so we can investigate it further.

I look forward to hearing back from you.

Hello @Ruxleyford514 and thanks for contacting Ubisoft Support.

I understand you would like to find out why the old Photomode photos disappeared from the map and how to delete Photomode photos in game.

Could you please specify when exactly you've noticed that gold icons vanished, which title update was it? Could you also provide us screenshots showing that gold icons do not appear on the map? Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in file size. Alternatively, they can be uploaded to any other website of your...