Ubi-Perseids

@d-NickName Apologies for any confusion! If you'd like to communicate directly with the Support team you can contact us through the links below.

• Open a support ticket with Ubisoft Support
• ...

@CrungAstro_TM Hey there! Welcome to Discussions!

I'm so sorry to hear that your game has been freezing up like this! If you close out the game and restart it, are you able to play again for 15-20 minutes before the freezing starts, or does the game allow you to play without freezing?

A great place to start with the troubleshooting process is by going through our guide ...

@Intergage Hey there! Apologies for my delay in replying to this post, but I did respond to your original thread/post that you linked above. Let me know if you have any questions, thanks!

@andreagimmo98 Hello! Welcome to Discussions!

Thanks for letting us know that you're having this issue with the audio missing when you switch to headphones, and I apologize for any inconvenience it has caused. Please give the steps in our guide here a try if you haven't yet. After that, please go through the troubleshooting in our FAQ ...

@StoicaDavide Hey! Welcome to Discussions!

Sorry that you have encountered this error when trying to play. If you haven't yet, please give these troubleshooting steps in our guide here a try. These steps might help, but we're continuing to investigate this issue. We would like to gather more information for our report! Please let us know the following:

• Do you receive any other codes besides 4-0xFFF0BE25?
• What is the last exact date/time you were blocked by this code?
• What server/data center do you connect to in-game?
• Who is your current ISP?
• Are you playing via Wi-Fi or Ethernet?...

@TastyPantalones Got it, thanks for the update! Were you able to test out a different headset, or a pair of earbuds, to see if you had any sound then? Also, if you can play without the headset and use speakers instead, does this issue persist? Please let me know, thank you!

@Orphic-MS Hey! Welcome to Discussions!

I'm sorry that you were having trouble purchasing credits. Were you attempting to make this purchase through the Ubisoft Connect client, or through the Store website? If on the website, you can try our browser troubleshooting steps here. If you were having this issue with the client, I'd suggest ...

@pennyS-MSBF Hello! Welcome to Discussions!

I'm sorry that you're having trouble getting your key/code added to your account. We have a helpful guide here that will walk you through the steps of redeeming the key/code. If you are getting an error code o...

@barney80213 Hello! Welcome to Discussions!

I'm sorry that your game keeps crashing since the latest update. Can you confirm that you've completed the steps in this FAQ? If so, please go ahead and open a support ticket and upload your ...

@betabr Hello! Welcome to Discussions!

I'm sorry that you have run into this issue with the approve/decline member button! Please try the steps in our guide here and see if they help fix this issue. If you are still unable to interact with the button correctly, please record a video if you are able to. Having a video will help us better understand the issue, and we...

@bladestonez Hey! Welcome to Discussions!

I'm so sorry to hear that you're having trouble getting Trackmania to download. I've looked into your case and apologize that you were unable to attach images. Can you try to post the images here? If you can, I'd be able to get the images attached to your case for you. Thanks!

@STORM-GLumo Thank you for getting this video to me! I have passed this along to the dev team so that they can look into this issue further. I did mention the shift + scroll lock workaround that you brought up as well. Once I hear back from them or have any updates, I'll post them here and let you know. Thanks again for your help with this!

@STORM-GLumo Thank you so much! I've gone ahead and passed this along to the team so they can look into this. Once I hear back from them or have any updates to share, I'll be sure to post here and let you know.

@Drather710 Hello! Welcome to Discussions!

I'm sorry that you are having trouble playing in solo mode and that the game is crashing! It looks like maybe you are getting an error related to your graphics card, so I'd suggest that you check and make sure the drivers are all up to date. Here is how to do that! This might sound random but if you're on ...

@LaGy-DARKLORD Hmm, weird. It's working for me. You may need to log out/back in and see if that helps. You can also try our web browser troubleshooting steps here. Thanks!

@uFF-Scrim Hey! I responded to your post in ...

@LaGy-DARKLORD Hello! Welcome to Discussions!

Please note that we aren't able to assist with player reports over the forums. The best way to report players is to continue reporting them in-game. However, if you have a video you'd like to include with your report as posted above, please contact our support team through the available options below.

...

@Sp0ngeB0B-jpg Hi there! Welcome to Discussions!

Currently, you are posting in our English forum for the game. We aren't able to assist in other languages. Part of our rules which you can read here is to post in English so we can effectively mode...

@ZzkillerzZ1624 Hello! Welcome to Discussions!

Please note that this is an English language forum, and we can't assist in other languages. If you would like help, please use a translator to post your question in English. Part of our rules which you can read ...