@limmpan69 Hello! Welcome to Discussions!
I'm sorry that you are getting a black screen when you boot up the game. There are a few different troubleshooting steps we can try that should fix this issue hopefully!
To start with, please go through our troubleshooting guide here if you haven't yet, and verify your game files...
@LucNukem73 Hey! Glad you were able to get this fixed, and thanks for sharing what helped you resolve the issue.
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@s-Skins-s Hello! I'm sorry that you are experiencing an issue with the bullet registration on the DZ servers. Would you be able to provide a video showing this issue so that we can take a closer look at what is going on? Once you have a video, please upload it to a website (YouTube, Google Drive, Twitter) and share the link with us here.
Thank you!
@Metal_Greg Hello! I'm sorry to hear that this content has gone missing from your game. Please try the troubleshooting steps in the guide here and here. If ...
Read more@Bushido_Kuro Hello! Welcome to Discussions!
This is so strange! Sorry to see that this happened while you were playing. If you haven't yet, would you mind giving the troubleshooting steps in our guide here a try? I'd be curious to find out if they help at all or if the issue continues. If you still run into this again, please let me know! Thank you!
@seannarae Hey! Welcome to Discussions!
I'm sorry that you are having trouble with getting this quest completed. I apologize for the frustration this has caused! @Noxious81 brings up a good point though. I have also run into issues playing the game where I'm stuck in combat or something and can't figure out why, only to find a random enemy was be...
@wastingourtime Hello! Welcome to Discussions!
I'm sorry that you're having trouble picking up this collectible. It looks like this used to be located in one area but changed to a different one. The current/updated location is: Foggy Bottom - Loc -1107, -523
Unsure if that is the catwalk you're talking about, but if it is and you're still unable to pick it up, could you record a video of that for me so I can take a closer look? Please upload the video to a website like YouTube and make it Public or Unlisted. You can then share the link with me here.
Thank you!
Hey! I'm sorry to hear that you two have encountered a bug that causes your gun to not shoot correctly. I know you mentioned it seems to be rare when it happens, but if one of you would be able to get a video clip showing that this is happening, that would be super helpful! I can get the video passed along to the team and get this issue reported to them. Once you have the video clip, please upload it to a sharing website like YouTube or Google Drive and share the link here. Be sure the video isn't private so that we can view it.
Thank you!
@CarolinaReapin Hello! Thanks for bringing this to our attention. It looks like DX12 has caused performance issues in the past for other players as well, but these have since been resolved. If you're experiencing this issue, could you please record a short video clip from your game showing that the frame rate takes a hit when using DX12 vs not using it? Once you have the video, you can upload it to a website like YouTube as Public or Unlisted and share the link with us here. Thanks in advance!
@Overfl0w84 Hello! Welcome to Discussions!
I can let you know that this is still under investigation but should be fixed in a future update. Unfortunately, I don't have any information about when this update will be released, but please keep an eye on the patch notes published in the ...
@FeliciaFinesse Thank you! We appreciate the help. When you have the video, you can upload it to a sharing website like YouTube as Public or Unlisted and share the link here. 
@howevah Hey there! Welcome to Discussions!
Sorry to hear that this bounty is disappearing from the map/quest log after you accept it! If you could please, try these troubleshooting steps and see if you continue to have this issue or not. If you do, would you mind recording a video showing that you accept the quest and then it doesn't show on the map/quest log? On...
@vassalpoteto Thanks for providing these images! I've gone ahead and passed these along to the team as well. 
@Grumpier-Tank Hey! Sorry that Eivor is stuck and not moving when you are in Svartalheim. I understand that you've already tried to fast travel, but have you tried meditating and seeing if that helps at all? Please also give these steps a try as well. Let me know if these suggestions help or if you are still stuck!
@andstaethur Hello! Welcome to Discussions!
Apologies for the frustration this has caused. I can definitely understand why it would be annoying to previously access content and then suddenly not have that content when coming back to play again. After taking a look into your account, I believe I can see what the issue may be, but it's best to discuss this on a private channel instead of through the forums. In this case, please either ...
@hllli_1414 Hey there! Thanks for reaching out about this, and sorry that you are having trouble getting this completed! I also appreciate that you included videos so that we could take a closer look into this issue. Did you end up killing Calder during the ritual event? It seems like that is what can cause this issue to occur. If you haven't yet, would you mind going through ...
Read more@Valak1z Hey there! Welcome to Discussions! Sorry that you are having trouble accessing Dawn of Ragnarök after claiming the Ubisoft+ prime gaming deal. It looks like the Complete Edition of Valhalla should be available through the Ubisoft+ subscription. You can see which games are included ...
Read more@Apok86 Hello! Welcome to Discussions!
So sorry that you are having an issue the game crashing as well. Thanks for including the log in your post. If you haven't yet, can you go through all of the troubleshooting steps in our guide here? If you have already tried these steps and are still having issues with the game crashing, please ...
@alin-16 Hey there! Welcome to Discussions!
Sorry that you are having trouble accessing the game. Since you have the Dawn of Ragnarök expansion but not the base game itself, you will need to purchase the base game before being able to access the expansion/DLC. Once you own both and have them installed, you shouldn't have any issues launching your game. Please let me know if you have any other questions. Thanks!
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