Ubi-Perseids

@Cannonball_Ryan Hey! Welcome to Discussions!

This is happening because the game isn't cross-progression yet (but it's coming soon!) Once cross-progression becomes available and is implemented into the game, then you'll be able to see the progress on console/PC and vice versa. For more information, check out our FAQ here.

Please let me know if you have any other questions or concerns! Thank you!

@Rajsio Hey! I understand the frustration and do apologize for that. Please know that we are Ubisoft Support agents, so while we do our best to confirm issues on our end through our own gameplay, we aren't able to actually test out the issues or rollback errors, etc. as we are not part of the Dev team or QA team. This is why we pass along all the information players give us to the Dev teams, as they are the ones who actually figure out the issues and get them resolved. This is also why we ask for videos so often! The videos are very helpful for the teams to watch and get a better idea of what's going on so they can turn around and test it out themselves. Again, I'm sorry for the frustration this has caused but please know the teams are working to get this f...

@TastyPantalones Hello! Welcome to Discussions!

I'm sorry that you're having trouble with the sound not working in your game! That makes it pretty much impossible to play, so let's see if we can get this figured out. You mentioned that it works when you reinstall the game or verify the files, could you let me know how long before the issue comes back? Does it seem like anything might be causing this to happen? For example, does the headset lose battery/need to be plugged in, and from that point on you don't hear the sound?

As a first step, please give the ...

@P-Diffy29 Hey! Welcome to Discussions!

I'm so sorry to hear that you're unable to find ranked games. It's strange there's no difference when queuing up solo or with a full team. Hopefully, we can get this figured out so you can get back to playing and enjoy the game!

If you haven't yet, I'd suggest you start by going through our troubleshooting steps ...

@Super-B69 Hey! Welcome to Discussions!

I'm sorry that your game is freezing! Do you recall when you first noticed that this started to happen?

If you haven't yet, be sure to go through all of the troubleshooting steps in our guide here. These steps should help fix many of the common issues that can cause our games to crash/freeze randomly. If you conti...

@TR-Lucifer Hello! Welcome to Discussions!

It looks like you're having an issue with CPU usage and Ubisoft Connect. This is something we're aware of and are currently looking into. So that we can help keep everything organized and in one place, please post in the ...

@patrikmicrosoft Thanks for the update, and apologies that this issue is still ongoing for you. Could you please let us know the time and date of when this issue started to occur? Also, would you be able to provide a video showing that when you finish a match, it isn't counting towards your placement matches? Once you have the video, please upload it to a website like YouTube or Google Drive (even Twitter will work fine) and share the link with us here. Could you please also provide a screenshot of your Ranked guide (Press "ALT" while hovering over the Ranked playli...

@StickyFromRivia Thank you for the video, and for answering my questions! Please go ahead and open a support ticket with us. If you haven't yet, please take an image of the ports you forwarded after going through ...

@patrikmicrosoft Hey! Thanks for the update. I'm glad to hear that the issue was fixed for your friend but sorry that it is still not working correctly for you. Just to check, have you tried to uninstall/reinstall the game yet? If it isn't tracking the placement matches at all, you may need to give this a go and see if that helps fix the issue. If not, please let me know! Thanks!

@uranuo Hey! I'm sorry that you're also experiencing this issue. The good news is that the team is investigating this! But I do have a couple of questions to ask:

• Does this only happen when playing the new event?
• As soon as the infinite looping starts, does it carry over into other game modes as well?

Thank you!

@Currak @STORM-GLumo Hey! Sorry that you two have also experienced this issue with the game freezing up. To help us get this reported up to the team, would either of you mind r...

@Intergage Hello! Welcome to Discussions!

Apologies for our delay in getting back to you regarding this issue. It looks like the link above isn't working for me. Can you try to link it again? Also, are you able to provide any screenshots or video clips showing this issue so I can take a closer look? If you are able to provide a video, please upload it to a website like YouTube (or Google Drive) and share the link here. Please also try the steps ...

@xd_eltriux Hey! Welcome to Discussions!

Both of the issues mentioned (the joinbug and pbs not saving) are issues that have already been reported to the team. So that we can help keep everything organized and in one place, I'd ask you to please post about each issue in their respective threads. This will make it easier for us to find your information and get it added to the report, and then also update everyone affected by the issues!

You can find the "joinbug" thread ...

@PizzaGummy30 Hey! Welcome to Discussions!

Sorry that you are unable to reset the default controls or unbind the circle button. If you haven't yet, I'd suggest starting off by going through our troubleshooting guide here. These steps can help fix whatever might have caused this random issue to occur! I'd also suggest going through PlayStation's controller FAQ ...

@d-NickName Hey! This issue with PB times not being saved/updated on the leaderboards has been reported to the team, and they are investigating. To help with their investigation, the team did want us to gather a few things. First, are you able to provide a video with the whole playthrough including before entering the map? If you are able to, please upload the video to a website like YouTube or Google Drive (making sure it's set to public or unlisted) and share the link with us here. Also, would you be able to provide a screenshot showing the network settings in-game?

T...

@STORM-GLumo Hello! Thanks for letting us know about this issue and for providing that video. Having a video to pass along to the dev team is always super helpful so I really appreciate that you took the time to record that for us. This sounds similar to an issue we have already reported up to the devs, so I've gone ahead and shared your report about this as well. If I hea...

@STORM-GLumo Hello! Thanks for checking into that and providing us with an update. Also, thank you for further clarifying the issue. We appreciate it! Would you be able to provide a video showing that when using the split-screen mode, the keybinds don't work correctly and just use the default setting? Once you have the video, please upload it to a website like YouTube (or Twitter, Google Drive, etc) and make sure it is public so that we can view it. Share the link with us here, and we'll be able to pass it along to the team to investigate. Thanks in advance!

@miK_CS Hey! Welcome to Discussions!

I'm sorry to hear that your streams/videos stutter while playing Trackmania. We would advise you to close unnecessary background applications while playing for the best performance possible, but I can understand why you would want to be able to watch stuff while playing too. To help with this, we'd suggest going through all of the steps in our guides here and ...

@chipsTM Thank you for clarifying this further for us! I've passed this information along to the team, including the video you provided earlier. Once we have any updates or hear back from them on whether or not they need more information from you, we will update this thread to let you know. Thanks for all of your help!

@MCYCShadow Hi there! We had an update from the team regarding this issue, and they would like to ask if you could provide the track that you used with the ghost setup on the map. Thanks!