Ubi-Perseids

@itsdevdom Hey! Thanks for the update and sorry to hear that you're having this issue again after upgrading your PC. Would you be able to provide an image of the total playtime you're seeing on your end through the Ubisoft Connect client? Can you also check if it matches on the Ubisoft Connect website? You can check that by following the steps ...

@That_Ski_Freak Hello! Thanks for letting us know about this issue. Does this happen every time you update an image on a club campaign (if it also has a server using the source as you describe)? Or does it only happen sometimes? Would you be able to provide a video showing this issue? Having a video to pass along to the dev team helps them to recreate the issue and figure out what could be causing it. If you are able to record a video, please upload it to a website like YouTube or Twitter, and share the link with us here. Thank you!

@Oatiecrumble Hey! How'd you get this picture of me?

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@Thunderchild72 Hey there! I'm sorry that you're having this issue when trying to play. Did you try to exit out of the Ubisoft Connect client and relaunch it, and see if that helped? Please also be sure to try the steps in our guide here. If you continue to get this error message, please let us know!

@Tenebrous22 Hey there! Welcome to Discussions!

Thanks for taking pictures of this issue and letting us know about it. The good news is that the clipping issues with these weapons have already been reported up to the dev team! They're currently investigating and once we have any updates to share, they will be posted in the News & Announcements forum via the patch notes, so please keep an eye out!

Let me know if you have any other questions or concerns. Thank you!

@PoSeiDon-ROG Hey there! Sorry to see that you received this error when trying to play the game. If you haven't yet, please be sure to go through all of the steps in our PC troubleshooting guide here. These steps help to resolve most of the common causes for issues where our games don't launch or crash at launch. If you continue to have issues with the game launching ...

@Benny_Ace Hey! Glad to hear that the controller works when plugged in, but definitely understand wanting to play it wirelessly. If you don't mind, I'd like you to please try going through the steps in our FAQ here. If the issue persists after trying those steps, could you get us a video or screenshots showing the controller not working properly, and also showing the controller configuration in the menu? You can do this by...

@halloechen17 Hey Christian! Welcome to Discussions!

Sorry to hear that you are missing your exotic weapon after coming back to the game. Sadly, we don't have a way to restore missing items in the game, but we would still like to look into this and gather more information. Do you remember what you were doing in the game before you noticed the item went missing? Please also give ...

@DutchLMB4ever Hey! Just to clarify, did you previously purchase the shush emote, and now it is missing? If so, would you be able to provide a video clip showing this so we can take a closer look? Once you have a video, please upload it to a website like YouTube as public or unlisted and share the link with us here. Thanks in advance!

@PoSeiDon-ROG Hey! I'm sorry to hear that you are getting an error in the game when fighting a named boss. Please try these troubleshooting steps here and see if they help resolve this issue. If the issue persists, so that we can help take a closer look into this, would you be able to provide a video for us? Once you have the video recorded, please upload it to a webs...

@PitreD_PL Hey! Thanks for the update and glad to hear that you were able to get this figured out. Please let us know if you need help with anything else!

@IGotKelsoPreggo Thanks for further clarifying that for us, and sorry for my delay in getting back to you! I'm curious but have any of the control points been taken back? If so, if you recapture it, does that help trigger you to receive the backpack trophy at all?

@A-Aron97 Hey! Thanks for your feedback regarding ban reporting. We understand the frustration this can cause, but please know that the best way for the team to quickly work through the ban reports is to continue reporting the players in-game. If this process changes or any updates are made, we'll be sure to let everyone know ...

@guest-VCN9Hgzq Hey there! Welcome to Discussions!

I'm sorry that you've been experiencing these spikes with your ping while playing the game. Do you notice when this happens that everyone else in the match gets disconnected, or does everyone lag but remain in the match? If you do get disconnected, do you see any error codes in particular?

Would you mind also going through the steps here and letting me know if you see any improvements with the ping?

Thank you!

@AceyDuece Hey! Welcome to Discussions!

Sorry to hear that clicking on the Ubisoft Connect tab is causing your game to lag/freeze. If you haven't yet, please go through our troubleshooting guide here as it can help fix what could be causing this issue to occur. If this doesn't help resolve the problem, would you be able to record a video showing that the game lags/freezes when you click on the Ubisoft Connect tab? Once you have the video clip, please upload it to a website like YouTube as public or unlisted and share the link here. Thanks ...

@IRBIKurumi Hi! Welcome to Discussions!

I'm sorry to hear that you were removed by BattlEye from your match. I apologize for the inconvenience caused! Unfortunately, we aren't able to provide compensation, however, we can help look into what might be causing this to happen and hopefully prevent it from occurring again. Did you notice any error codes or messages when you were removed? If so, would you be able to provide us with a screenshot of the error code/message? This will help us figure out what could be causing you to be kicked from the game. Thanks in advance!

@awge Hey! Welcome to Discussions!

I'm sorry that you're unable to get the game to go full-screen mode. Very strange! Hopefully, we can get this figured out. If you haven't yet, please be sure to go through the steps in our guide here as these troubleshooting steps often help re...

@robot00758 Hey there! Welcome to Discussions!

So sorry that you're getting this error when playing, and that your levels in the game were cleared as well. If you haven't yet, please give the steps in our guides here and ...

@overthink3r Hey! Welcome to Discussions!

I'm sorry that you're having these loading issues when trying to play the game! I'm glad the game isn't freezing anymore, but there are some troubleshooting steps we can try to see if we can improve the loading times for you. As a first step, please go through our troubleshooting guide here if you haven't yet, and be s...

@patrikmicrosoft Hey! Thanks for reaching back out about this, and I apologize that your placement matches aren't counting correctly. So that we can rule out any common issues that could be causing these various issues, please give the troubleshooting steps in our guide here a try. I'd also like you to go through the steps ...