Ubi-Raziel

Originally Posted by Achereto
When working with some flat surfaces and having 1 such surface block selected: while moving them around in the editor, already placed surfaces are temporarily hidden. The glitch seems to be consistent, but dependent on the angle you're looking at the surface that gets hidden and the height you're on. Only the surface gets hidden. Not the border or the rest of the block.

The video shows the problem clearer than I could describe it.

Hello! Thank you very much for your report, I will make sure this is investigated.

To help ensure we cover every possible scenario, can you please list the surfaces that you have witnessed this beha... Read more

Hello everyone!

Thank you all for adding to this thread. The fact we have reached 3 pages already tells me this is affecting many players.

We'll do our best to check back on this thread daily, so we can forward everything back to the R6S team.

Originally Posted by Sup3rmensch
Hey Raziel. Any updates regarding this issue? Today is just the last day of possibility to earn "Green Team" charm :/

I'm sorry we don't have any further information just yet. However, this forum thread gives us visibility on who is affected and we'll check what can be done for those who missed out.

...

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Originally Posted by SirHarryPierce
The last image has a "Trade Union" selection active.

But you can see cultural items among the selection result.

Oh... autocorrect; "category".

Ah I see, that did confuse me

Thank you for clarifying that, I will forward your report to our team!

Hello! Thank you for your report, I will make sure this is investigated.

I believe I fully understand your first issue. The filter should be cleared when moving to the Institute, however that is not what happens.

Can you please explain what is wrong with the catery filter?

Thank you!

Originally Posted by tsun.Micka
Hello,

I do this report because when i play the 'Sportyx Cup", sometimes when i set a time, at the finish i see 20.4, and in the rank I see 20.5.
The goal of the Sportyx Cup is to do the best time accumulate, but when i lost tenths by tenths, hundredths by hundredths you understand that lose 1sec for nothing at the end of the 15 maps is very frustrating.
So i do this report in hope that you can correct that. On Trackmania² Stadium I had no problem.
If you want a proof to the bug, you can check my clip on twitch that show it. (...

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Originally Posted by RyanLazert
I wanted to buy a weapon skin from the ubisoft store, when i click buy it says: this item can not be added to your cart, try again later. And there is a small glitch that says that the weapon skin got released in 3016

Hey! I can try to look into this for you.

Which weapon skin is it please, and what currency are you attempting to purchase it with?

An image of the error would also be great, if at all possible.

Thank you!

Originally Posted by d0pemushrooms
Hello,

No I can still close out of game by clicking the top right "X" or Alt+F4. I guess a better way to put it would be a freeze. I can still hear sound in menus but the game stops responding until I close and restart from client.

Hey! Thank you for getting back to us.

Just until we wait for Ubi-Alinoa to get back to us, I thought I'd have a bit extra information.

- What are your system specifications?
- Would you be able to provide a short video, to help present what happens?

Although this does appear to be a bug, I woul like to suggest the following -

- Launch the game as administrat... Read more

Originally Posted by THC.cliky
Yes, and I just did a clean fresh install of win10, then just installed ubisoft connect and the game, it still gives me the same error

Edit: Just tested installing Trackmania Turbo, and it works fine. Just trackmania2020 that doesnt work...

Edit2: Just fixed. Had the wrong bit version of windows, therefore the game wouldnt run! Just fixed it and now its working!

Hey!

Oh that's great news, I'm happy to hear you found what was causing it!

Enjoy your day!

Hello everyone!

Thank you for giving us the time to look into this, I appreciate you have been eager to hear back from us.

Our team have investigated this thoroughly since they first implemented a patch. In their testing, webm files appear to work fully online.

Can you please let us know if the issue persists?

Thank you!

Hello!

Apologies for the inconvenience, we are aware of the loadout reset issue and our team is still working to get this resolved. As you say, this tends to happen with our newest playlists.

I'm not familiar with your missing weapon skin however. I am correct in saying this was a DLC paid for with money? If so, try double checking to make sure it is still installed: https://support.ubisoft.com/Article/000061443

I hope that helps!

Originally Posted by madzik123
It's easier for me to put the link here It's uploaded via google disc. Here is the link: https://drive.google.com/file/d/1nUk...ew?usp=sharing.

Amazing, I'll pass that on.

Thank you! <3

Originally Posted by madzik123
I did verify game files before describing those bugs in December and I did once again (just to be sure) today and it doesn't help. I have never used any mods anyway.

Advanced Piers have never worked in my case so I haven't noticed any patterns - they don't work for all the resources I've tried and it doesn't metter whether it's New World or Old World. They just don't work at all in my game.

Thank you for getting back to me so quickly!

Just in case our team are unable to reproduce the issue themselves, I believe a save file would help with their investigation.

Would you be happy to provide us with a save file where this i... Read more

Originally Posted by madzik123
Hi,
since December I haven't get any response to my bug report. Would you please check out the three issues I have experienced? I don't play anymore because of them...

Hello! I'm sorry for not seeing your thread earlier, I will do my best to cover everything.

1. This indeed appears to be a bug, and I don't believe it has been reported before. As far as I'm aware, it should discard anything, regardless of whether that slot is full.
I will send this to our dev team so they can investigate.

... Read more

Hello everyone,

I have created a sticky thread about this here: https://forums.ubisoft.com/showthread.php/2314069

Please add to it and I'll continue to forward any affected players to the R6S team! ...

Originally Posted by Radioactive6__9
My game is crashing at the start of matches. Not every time but I would say about 30%. If its ranked/unranked I can restart the game and reconnect and it works fine. It also rarely happens in between rounds on the operator selection screen. Not sure if this info is helpful but my audio always glitches a few seconds before a crash. Also if the crash happens in-between rounds some of the operator images will not show up (not all of them but normally just 1 or 2 are missing). Also this is the steam version of the game if that helps.

I have tried all the steps I can find online (verifying files, disabling overlays, etc.)

Anyone have any fixes? ...

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Hello! Apologies for not seeing your thread sooner.

Not being able to save does not appear to be a known issue. My immediate 2 suggestions would be the following -

- Launch your Ubisoft Connect & Anno as admin: https://support.ubisoft.com/Article/000060505
- Verify game files: https://support.ubisoft.com/Article/000060529

I hope that helps!

Originally Posted by jram22269
The quest where you have to build a Zoo and empty module then equip a animal, will not complete for me. I finished the scepter quest chain and even escorted her out. Everything is complete but the Zoo then wont let me to the Worlds fair questline. Are there hidden prerequisites for it that I'm not aware of?

Hello! I will do my best to help you with this.

My apologies, I don't quite understand at which point you are facing an issue.

Regarding the zoo - What is your current objective and what issue are you facing? A short video presenting the issue may help present it more clearly.

Thank you!

Originally Posted by Darkdesire85
I've solved my own none issue lol the max income setting in sand box prevents me from making too much money, various islands start making income again once you drop below maximum income I've left it here Incase anyone has the same question lol

Hey! Thanks for updating the thread after you found what was causing this behaviour

I'll change the thread's title, to help players find it if they are facing the same issue.

Hello!

I'm not too sure about this one, I have seen a similar behaviour reported to our team before.

I'll forward these images to our devs so they can look into it for us.

Thank you!

Originally Posted by codeweyn
Same issue here, I have been trying to get in touch with the support team via email, facebook and twitter to no avail. This is really frustrating, yes, the game is still playable but we paid for that rewards and content specifically spending extra dime to get it but, we just can't. I just hope this issue would be fix soon.

Hello!

As our team has made some progress with this issue there should no longer be need to contact us directly.

I'm sorry for the delay. We will notify players once we learn more!