Ubi-Raziel

Originally Posted by J0ph33
I have two refineries, two power plants, one oil harbour (obviously), refinieries connected in series, power plants as well, no issues whatsoever for hours of gameplay, then I notice a marker above one of refineries, "railroad blocked", trains would constantly go towards this refinery, but never come out, they would just vanish.

I somewhat fixed that by creating a circle railroad for the refineries, but then the trains get stuck in the power plants, and the same "fix" does not work (not rly a fix, as trains would never go back to the harbour, and also only sporadically unload oil in the power plants).

Tried to rebuild all the buildings and railroads, but with no effect....

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Originally Posted by expatstreamer
How is this possible in 2021?

Guys, could you maybe think about Expats that lives in other countries and are forced to buy local versions with the hope of a language pack option to buy? Come on you create tons of DLC's but no language pack option to buy?
Charge me whatever you guys want but please let me play for God's sake!

PS: I'm using Ubisoft+ and it's totally useless

Hello. I appreciate this is not ideal and it will be extremely frustrating for some players.

Our services a... Read more

Originally Posted by expatstreamer
So the post is from 2009 and we're in 2021 without any solution?

Ubisoft, how come we cannot access to an option to buy the language we want? How this is possible? Please we want to play in all languages even tho we have to pay extra for it!!!!

Also if there's no solution please provide me an store (international) where I can buy a copy in English or Spanish as I'm located in Russia but I do not speak this language good yet.

Hello. Apologies for the restrictions languages and there being no way to buy them, I appreciate it is not ideal.

As it currently stands, the languages available are determined by the region. Ru... Read more

Hello!

As chris02918 explained, each DLC has its prerequisites before the content can be accessed.

If you were able to activate your key successfully, there's a good chance that everything will work perfectly fine.

The following support article should give you everything you need: https://support.ubisoft.com/en-gb/Article/000063619/

If you would still like anything removed from your account, please contact us directly -

Email Support / Live Chat: ... Read more

Originally Posted by Peyman740
Kite Shield doesn't show up when i equip it in my PS4

Hello!

This is the Anno 1800 forum. For anything AC Valhalla related, please refer to our new forum here: https://discussions.ubisoft.com/cate...player-support

Hello!

We don't appear to have any known issues with this quest. If you're still having difficulty after following Asterix's suggestion, please provide us with an image of what you have built. We can review it and see what suggestions we can offer.

All the best!

Hello!

Just to confirm, does everything make sense now?

If not let me know, and I'll do my best to pull some answers together

Originally Posted by Robdog2287
it is an xbox achievement.

Thank you for getting back o us.

As this is an Xbox Achievement it's not something we are able to push on our side.

The following Xbox support article may help: https://support.xbox.com/en-GB/help/...nts-challenges

If the issue persists - double check the requirements have been met and if you're certain you are, contact Xbox Support to see if they h... Read more

Originally Posted by GamsterXZet
Thank you very much, i was a little tired last night when i made this topic, it should've been like this:
If i play now on ps4 then i decide to play on pc sometime later, do i lose my items from ps4 or from pc since i didn't play since last year, by using the same account for both platforms ?
I am sorry if my question was a bit confusing, so i can now feel free to buy the season pass on my ps4 and if i ever play on pc again then i decide to play again on ps4, i won't lose all my operators and skins bought with renowns or r6 credits..
I have level 98 on season pass and i had decided that if i will make level 100/100 then i will buy the pass.
Elite, sometime in summer or spring....

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Originally Posted by AuddieD
I am having a production chain issue or a marketplace issue but not sure which. Maybe you can help me?

My production chain needs 7 sausages and 6 bread. To actually supply the demand, I have 12 sausage and 12 bread. If I place any less, the houses lose a steady supply.

I can't even begin to figure out fur coats. The furs are shipped in as is the cotton and there is more than plenty of that also but the supply is constantly exhausted.

The problems are not caused by lack of pigs, flour, furs or cotton. There is excess of these in the warehouse. Warehouse delivery should also be fine. Warehouses are daisy chained (if a road touches a warehouse but not attached to surrounding roads, it's considered connected) so that for e...

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Thank you all for getting back to me. I can see some of your are 20 series GPU owners, rather than 30 series like we discussed above.

To help me understand if this is the same issue, can you please advise if rolling back to a previous driver helps at all?

Driver version 457.51 which was released 2nd December helped some of our friends above.

Once I know if this is all related to the same issue, I'll be able to help more

Hello everyone!

I'm happy to see a workaround has been found, thank you for sharing that with the community.

Our team will have their workaround implemented soon so we can make sure it is resolved for all players.

All the best!

Hello all!

As you can see above, a workaround was found by a member of our community which is great this has been a frustration for some players, so we're happy to see the light at the end of the tunnel.

Our team are hoping to have a permanent fix implemented in the near future

Originally Posted by GamesFred
Sorry for late response. I played some times since the bug occurs and I confirm it is the same bug yes. Each time my mate starts an exhibition for instance and reach 5200 points, then stop the exhibition and is lower than 5200, I need to rebuild all of my palace to fix the bug.

If you need more info you can contact my directly to teams. I am working at ubisoft: Frederic Plas

Thank you for following

Hey! No worries at all

Thanks for getting back to me, I have forwarded everything to ... Read more

Originally Posted by wooshell
I have the top tier locator and am crossing the map in all directions only to find nothing.
Sure, the locator finds a lot of scrap sites, but none with mines around.
Contrary to a few people on here, the quest instructions are rather clear and unmistakeable:
Go to the specified location and dive there, using the echo locator to avoid the mines
It does not say that you need to use the locator to find the spot, the spot is (supposed to be) specified.

This quest is therefore broken in its current state, as the specified spot is not specified, and the locator doesn't help.
You can't echolocate the whole map in 30 minutes.

... Read more

Thank you for getting back to us everyone.

I have raised this with our Anno team again so we can get this resolved once and for all.

Originally Posted by jeff8080
Merry Christmas UBISOFT!
I bring new bug report!
Please check this Screen shot
Ho Ho!

Hey! Would you be able to translate the quest name for us please, and provide a description of the issue?

We are only able to offer English support here on the forum, so we'll need a bit of help understanding

...

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Originally Posted by Ilincatje
I also encoutered this yesterday! Game files all uptodate since it was just installed over a week ago. Sandbox, multiplayer, defeat screens appeared randomly for one of the players. no print screens, since nobody really expected that.

Hey! Sorry to hear you're also affected by this issue.

We have not yet been able to reproduce this issue in a testing environment, it is certainly an unusual one.

Are you aware of anything that could have caused this?

The best advice I can offer would ... Read more

Hello everyone, apologies for not seeing your replies sooner.

The latest information we have from our team is that the issue is resolved, and we've not experienced it again.

@FetterBruder Would you be able to provide us with your affected save file, so we can forward it back to our team?

Either a direct link to the file would work perfectly, or it can be added to a support case: https://support.ubi.com/Cases/New

Thank you!

Originally Posted by Krag-
I can confirm the above works.

Thank you, It's good to also get confirmation from you as you're using a 20 series GPU.

I'll report everything back to our team! Perhaps this is a driver issue that is not in our direct control, but I'm sure our team will find a solution

Goodbye for now!